Blueworx Releases Voice Response for Linux 7.3

Blueworx, a provider of interactive voice and customer experience solutions, has released Blueworx Voice Response 7.3 for Linux, which includes enhancements for clustered and private cloud environments to simplify the management of multiple servers and applications.

This release introduces two new features, the Blueworx Resource Manager (BRM) and the Configuration Profile Database (CPD).

Blueworx Resource Manager (BRM) establishes a new central point for configuring, controlling, and querying Blueworx Voice Response on one server or a cluster. BRM provides BVR with configuration details to handle calls, manage licenses, and gather monitoring data from multiple BVR instances. It also serves as a foundation for future feature development and management.

The Configuration Profile Database introduces an improved method of storing data for BVR and BRM. Using a centralized database allows for configurations to be shared across multiple instances of BVR, in addition to providing more speed and flexibility as the amount of data stored increases.

Together, these features allow BVR to be configured for each call rather than configuring an entire system, offering more flexibility, particularly when multiple applications and tenants share the same cluster.

The Blueworx IVR, Resource Manager and Configuration database have been designed to run independently across virtual servers, providing increased performance and flexibility.

Additional features include the following:

  • Enhancements to the data provided in Call Detail Records (CDRs);
  • A command-line utility for configuring the cluster through BRM; and
  • Support for RedHat 7/CentOS 7.