News Briefs

Spitch has set up shop in the United States with omnichannel conversational AI solutions. (Featured on SpeechTechMag.com.)
Posted March 08, 2022

Network One Distribution now offers its customers DRUID's virtual assistant technology.
Posted March 08, 2022

Balto's next-generation AI dialogue models allow for more natural agent conversations. (Featured on SpeechTechMag.com.)
Posted March 04, 2022

Level AI's agent screen monitoring and recordingare powered by Level AI's artificial intelligence technology.
Posted March 03, 2022

The latest version of NICE's CXone cloud contact center suite features expanded self-service capabilities and bot integrations.
Posted March 03, 2022

The acquisition includes capital to accelerate the growth of Revation's LinkLive CCaaS platform.
Posted March 02, 2022

Dialpad's technology passes ISO's test for data protection.
Posted March 02, 2022

Marchex Conversation DNA delivers AI-based signals through every Marchex conversation intelligence product.
Posted March 02, 2022

U-Assist In-Call delivers real-time agent guidance with integrated RPA. (Featured on SpeechTechMag.com.)
Posted March 02, 2022

Dubber's newest capabilities bring more options for recording calls via Microsoft Teams and Amazon Connect. (Featured on SpeechTechMag.com.)
Posted March 01, 2022

Calabrio's Self-Scheduling Package empowers agents with greater influence over work-life balance.
Posted February 24, 2022

Zappix has enhanced its Digital Patient Engagement solution with features to further improve patient outcomes, reduce administrative burdens, and transform patient experience.
Posted February 24, 2022

With CommBox and the Voicenter, sales and support centers can provide their consumers with IVR options and digital communications.
Posted February 24, 2022

CSS and SupportLogic are helping joint customer unlock the power of AI to personalize support experiences.
Posted February 24, 2022

NovelVox has linked Cisco Webex with core systems for banking, credit union, and health care.
Posted February 23, 2022

Voximplant Avatar helps developers add automation to IVRs, chatbots, and voicebots. (Featured on SpeechTechMag.com.)
Posted February 22, 2022

SugarOutfitters Marketplace includes on-demand access to more than 200 SugarCRM add-on solutions. (Featured on DestinationCRM.com.)
Posted February 22, 2022

Treasure Data's Journey Orchestration is built for digital marketers and CX managers. (Featured on DestinationCRM.com.)
Posted February 22, 2022

Cyara's Automated Customer Experience Assurance Platform is now available to U.S. government agencies through Carahsoft's contracts and resellers. (Featured on DestinationCRM.com.)
Posted February 18, 2022

Emplifi's Social Care offering helps companies serve their customers seamlessly across social and digital channels.
Posted February 17, 2022

Twilio will use LumenVox's speech recognition, voice biometrics, and call analytics in its Voice and Flex contact center offerings.
Posted February 17, 2022

LivePerson's Conversational Cloud now delivers advanced routing, self-learning, marketing and sales attribution, and e-commerce capabilities. (Featured on DestinationCRM.com.)
Posted February 15, 2022

Partnership with VoiceFoundry brings PCI Pal's payments solutions to TTEC customers. (Featured on DestinationCRM.com.)
Posted February 15, 2022

Balto-s real-time agent guidance is becoming part of the NobelBix OMNI+ platform.
Posted February 15, 2022

VHT's Mindful queuing technology is now available to Genesys users.
Posted February 11, 2022

The integration of Calix Support Cloud and NISC's iVue gives customer support agents quicker access to customer information. (Featured on DestinationCRM.com.)
Posted February 11, 2022

Alliance enables Etisalat Digital customers to use NICE's CXone cloud contact center platform.
Posted February 10, 2022

Press Ganey will be able to uncover deeper insights for clients with Forsta's Human Experience (HX) technology. (Featured on DestinationCRM.com.)
Posted February 08, 2022

Pega's Voice AI and Messaging AI offer hands-free capabilities during live interactions in real time. (Featured on DestinationCRM.com.)
Posted February 08, 2022

Tech Mahindra and Yellow.ai will work toward developing next-gen conversational-AI solutions. (Featured on DestinationCRM.com.)
Posted February 08, 2022

CRMNext's OCP supports multiple chat and voice interaction channels.
Posted February 07, 2022

Vodafone Business UC with RingCentral rolls out across Europe and Asia.
Posted February 04, 2022

NICE has added CXone to the Chrome Enterprise Recommended Program.
Posted February 04, 2022

The Google Cloud-Dialpad partnership consolidates business communications, contact center, and collaboration into a single user experience for Google Workspace. (Featured on DestinationCRM.com.)
Posted February 03, 2022

Calabrio Performance Coaching ties in to Calabrio ONE Workforce Engagement Management to help contact center leaders track agent performance and identify skill gaps.
Posted February 02, 2022

Knowlarity's cloud communications, voice, and contact center solutions will add to Gupshup's Conversational Messaging suite. (Featured on SpeechTechMag.com.)
Posted February 02, 2022

SugarCRM's latest Playbooks cover CRM process automation, including customer service. (Featured on DestinationCRM.com.)
Posted February 01, 2022

Pindrop partnership will provide greater access to authentication and fraud protection for Five9 customers.
Posted January 28, 2022

Waterfield builds out it conversational AI capabilities by adding VoxGen to its portfolio. (Featured on SpeechTechMag.com.)
Posted January 28, 2022

Alvaria Real Time Optimizer uses AI to improve contact center agent experiences.
Posted January 26, 2022

GlobalLink Connect for ServiceNow features new capabilities and workflows for translation projects. (Featured on DestinationCRM.com.)
Posted January 25, 2022

Neustar and First Orion collaboration provides a unified solution to get calls answered. (Featured on DestinationCRM.com.)
Posted January 25, 2022

The enhanced Alida TXM platform optimizes customer, employee, product, and brand experiences. (Featured on DestinationCRM.com.)
Posted January 25, 2022

Two-way SMS, advanced text routing, and integrated reporting features join 3CLogic's ServiceNow portfolio. (Featured on DestinationCRM.com.)
Posted January 25, 2022

UJET now offers smaller firms online purchasing, pay-as-you-go pricing, and bring-your-own carrier options.
Posted January 20, 2022

LiveVox Knowledge Center now offers self-service and collaboration for customer service teams and customers.
Posted January 20, 2022

Cyara's Toll-Free Fast Check assures reliability of toll-free numbers and related systems.
Posted January 20, 2022

Atento's new service allows hearing-impaired consumers to be attended to in sign language through videoconferencing.
Posted January 18, 2022

MarketsandMarkets is projecting 20.5 percent CAGR for the global speech analytics market for the next five years. (Featured on SpeechTechMag.com.)
Posted January 18, 2022

Nuance's contact center AI, biometrics, and tooling solutions are now available for Genesys Cloud CX. (Featured on DestinationCRM.com.)
Posted January 18, 2022
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