Freshworks' Customer Service Suite combines Freshchat, Freshdesk, and the Freddy generative AI engine.
Posted August 03, 2023
Cogito and Medallia collaborate to enhance real-time agent guidance cues and customer journey analytics with emotion and conversation AI.
Posted August 02, 2023
Gryphon.ai's Gryph compliance and collections solution is now available with NICE's CXone platform
Posted August 02, 2023
Integration brings together UJET's and Google Cloud's Contact Center AI (CCAI) Platform with ServiceNow's enterprise service management platform.
Posted August 02, 2023
ASAPP's CoachingAI is a generative AI product to fully automate quality assurance for 100% of contact center interactions.
Posted August 01, 2023
PCI Pal's Agent Assist, Digital Payments, and IVR Payments achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect.
Posted August 01, 2023
AudioCodes' Voca CIC enables any Microsoft Teams user to act as an agent through a one-screen, AI-first contact center.
Posted July 31, 2023
Newest capabilities include enhancements to 8x8 Supervisor Workspace, Analytics Tools and Reports, and increased global connectivity.
Posted July 27, 2023
With NICE Enlighten Actions Industry Benchmarks, organizations can compare their key metrics and service insights to industry standards.
Posted July 27, 2023
ASAPP's GenerativeAgent seeks to automate the majority of contact center interactions.
Posted July 26, 2023
NICE's ElevateAI 1K Every Day initiative grants companies 1,000 interactions per day with ElevateAI's free AI-powered transcription services and CX AI models. (Featured on DestinationCRM.com.)
Posted July 25, 2023
Partnership integrates Luminoso's Daylight artificial intelligence-driven text analytics solution with Minerva CQ's real-time agent assist platform. (Featured on DestinationCRM.com.)
Posted July 20, 2023
New features in Quantum Metric's Atlas hasten insight discovery, increase visibility, and incorporate offline data to empower users based on role and use case. (Featured on DestinationCRM.com.)
Posted July 20, 2023
Partnership embeds eGain's knowledge and digital capabilities into the Talkdesk Agent Workspace. (Featured on DestinationCRM.com.)
Posted July 20, 2023
Qualtrics' XM/os2 is the next generation of its platform fully enabled with AI. (Featured on DestinationCRM.com.)
Posted July 19, 2023
SupportLogic's Response Assist and Translation Assist are the first of its generative AI features for Agent SX.
Posted July 19, 2023
G12 adds another way for customers to reach companies with texting for Microsoft Teams.
Posted July 19, 2023
Infobip Experiences is an artificial intelligence-powered, no-code journey builder. (Featured on DestinationCRM.com.)
Posted July 17, 2023
Content Guru has enhanced storm LINK with geo-location sharing, rear camera support, and greater personalization.
Posted July 13, 2023
IrisCX's Session Score is a real-time customer satisfaction measurement tool for contact centers.
Posted July 13, 2023
Alvaria Workforce Cloud Data Access helps contact centers take control of the workforce data analytics.
Posted July 12, 2023
TCN has enhanced its SMS Payment Portal with a text-to-pay feature for its contact center platform, TCN Operator.
Posted July 11, 2023
SignalWire AI Agent is a no-code artificial intelligence agent for CPaaS.
Posted July 06, 2023
Grand View Research is calling for the CEM industry to see 15.4 percent CAGR for the next seven years.
Posted July 06, 2023
Tata acquires Kaleyra, fueling its expansion into the customer interactions platform market.
Posted July 06, 2023
FedRAMP authorization enables government agencies to use Genesys Cloud CX.
Posted July 06, 2023
Salesforce's Service GPT and Sales GPT leverage generative AI for call summaries, coaching, and content generation. (Featured on DestinationCRM.com.)
Posted July 03, 2023
Partnership integrates Illuma Shield with the Glia Interaction Platform. (Featured on SpeechTechMag.com.)
Posted June 28, 2023
Twilio and Frame AI partnership brings artificial intelligence capabilities to Twilio Flex.
Posted June 28, 2023
Hammer Google Dialogflow Transformer lets DevOps teams test thousands of natural language AI-driven self-service journeys.
Posted June 28, 2023
eGain's Innovation in 30 Days lets companies try out generative AI for a month with no strings attached.
Posted June 27, 2023
NICE's CXone cloud contact center platform is found to be in alignment with the European Union's security, data protection, and compliance requirements.
Posted June 27, 2023
Invoca's PreSense product for contact centers now connects with Five9, NICE inContact, Genesys, Salesforce, Amazon Connect, and others.
Posted June 22, 2023
Sprinklr's latest quarterly release delivers AI and generative AI capabilities to supercharge agent productivity.
Posted June 22, 2023
Astound Broadband and Intermedia Cloud Communications have partnered to launch Cloud Contact Center, an omnichannel, AI-powered contact center platform.
Posted June 22, 2023
Zendesk's acquisition of Tymeshift brings AI-powered workforce management to its portfolio.
Posted June 22, 2023
UJET's new contact center mobile app lets agents handle customer service requests on the go.
Posted June 21, 2023
Technavio sees the rising adoption of cloud-based call centers as the key factor?boosting market growth of call center AI solutions.
Posted June 20, 2023
Yellow.ai's generative AI-powered chatbots and voicebots for customer and employee experience automation are now available on SAP Store.
Posted June 20, 2023
Alvaria is adding outbound capabilities, including compliance management and convenient time to call, to Avaya's platform.
Posted June 20, 2023
Alorica IQ helps companies meet demand for digitally led customer interactions.
Posted June 20, 2023
Cogito's new features empower front-line contact center leaders to drive improved employee and customer experiences.
Posted June 20, 2023
Cyara's acquisition of CentraCX brings insights from customer feedback to its CX transformation solutions.
Posted June 20, 2023
Observe.AI's LLM is trained on real-world contact center data and tasks and offers greater accuracy, control, and privacy for contact centers to leverage generative AI.
Posted June 20, 2023
CallMiner's RealTime product now offers agent guidance, script adherence support, and more.
Posted June 19, 2023
The Cisco Powered Services certification for Cisco Webex Contact Center and Cloud Calling assures managed services from a proven partner backed by an enterprise-class service-level agreement.
Posted June 16, 2023
ServiceNow's Now Assist for Virtual Agent is a generative AI solution to create conversational experiences for self-service.
Posted June 13, 2023
Limitless Secure Access creates new levels of security for an expanded pool of GigCX professionals.
Posted June 13, 2023
Twilio's expanded Google Cloud partnership sets the stage for joint generative AI innovation.
Posted June 08, 2023
Servion and Hammer are teaming up to accelerate the adoption of contact center automation testing
Posted June 08, 2023