News Briefs

LogMeIn is enhancing its Rescue Live Guide co-browse technology with two-way voice and video capabilities.
Posted June 02, 2021

The partnership will offer Deutsche Telekom's customers a co-branded version of RingCentral Video (RCV) as a lead stand-alone video solution.
Posted June 01, 2021

Atento's Virtual Hub is a management center for work-from-home CX agents. (Featured on DestinationCRM.com.)
Posted May 28, 2021

Convoso ClearCallerID reduces call blocking and spam labeling of legitimate calls. (Featured on DestinationCRM.com.)
Posted May 28, 2021

Talkdesk's Epic integration empowers healthcare providers to deliver personalized patient experiences with Talkdesk CX Cloud.
Posted May 27, 2021

Genesys customers can now implement PCI Pal's secure payment solutions.
Posted May 27, 2021

Sandler Partners will provide 8x8 XCaaS to more than 9,000 technology partners.
Posted May 27, 2021

LiveVox Bot offers an intelligent virtual assistant for personalized conversations.
Posted May 27, 2021

Zammo's AI Voice platform is now available in Microsoft's Azure marketplace.
Posted May 26, 2021

Mitel will offer Five9's Intelligent Cloud Contact Center exclusively to its client base.
Posted May 26, 2021

TCN Voice Analytics combines interaction analytics, call transcription, search and discovery, and redaction capabilities. (Featured on SpeechTechMag.com.)
Posted May 25, 2021

Invoca expands its call tracking and analytics capabilities with its DialogTech acquisition. (Featured on SpeechTechMag.com.)
Posted May 24, 2021

Ada Glass APIs bring Ada contact center functionality to leading customer experience platforms. (Featured on DestinationCRM.com.)
Posted May 21, 2021

OneView, which allows agents to service customers on Genesys Cloud channels embedded directly into Salesforce, is now available on Genesys AppFoundry.
Posted May 21, 2021

SmartAssist now delivers AI-powered contact center automation in Japanese. (Featured on DestinationCRM.com.)
Posted May 20, 2021

SightCall adds AR-powered visual support capabilities to Microsoft Dynamics 365. (Featured on DestinationCRM.com.)
Posted May 20, 2021

8x8's XCaaS solution combines cloud-based unified communications and contact center platforms in one.
Posted May 19, 2021

CX Infinity Co-browse lets agents share customer screens in real time.
Posted May 19, 2021

Dialpad's integration with Intercom brings together voice and chat in one channel. (Featured on DestinationCRM.com.)
Posted May 18, 2021

Slalom and Alida will together support companies in enhancing customer experience through listening, interpreting, and acting on customer feedback.
Posted May 17, 2021

Talkdesk Flexible Shopping helps retailers and manufacturers ready their contact centers for new ways of shopping. (Featured on DestinationCRM.com.)
Posted May 14, 2021

3CLogic's voice-enabling solution complements ServiceNow's digital workflows with integrated natural language processing, artificial intelligence, analytics, and intelligent agent routing.
Posted May 13, 2021

FLEXBridge facilitates connections between Vivantio's Unified Service Platform and other business applications.
Posted May 13, 2021

ENACOMM Financial Suite with IVR will deliver call fielding for banks and credit unions also using Finastra's products.
Posted May 13, 2021

Thrio has connected its cloud contact center software with Microsoft's collaboration suite.
Posted May 12, 2021

Invoca for Sales provides contact center sales teams with complete call handling and customer journey visibility. (Featured on DestinationCRM.com.)
Posted May 11, 2021

TCN Operator's features include omnichannel communications, business intelligence, reporting and analytics, data management and compliance, and workforce engagement. (Featured on DestinationCRM.com.)
Posted May 11, 2021

Five9 will implement STIR/SHAKEN call authentication through Neustar's Certified Caller. (Featured on DestinationCRM.com.)
Posted May 11, 2021

8x8 Voice for Microsoft Teams now offers SMS, MMS, and fax capabilities. (Featured on DestinationCRM.com.)
Posted May 07, 2021

mParticle is making its user data available in real time to Zendesk.
Posted May 06, 2021

Partnership leads to the integration of LivePerson's Conversational Cloud and Google Cloud Contact Center AI's Agent Assist.
Posted May 05, 2021

Pure IP's Connected Voice is an online Microsoft Teams Direct Routing solution for SMBs.
Posted May 05, 2021

Unisys adds automatic speech recognition technology from PerVoice into its InteliServe platform. (Featured on SpeechTechMag.com.)
Posted May 04, 2021

Zammo.ai's conversational AI works across voice assistants, IVR/telephony, and chatbots. (Featured on SpeechTechMag.com.)
Posted May 04, 2021

CoreDial's CoreNexa 7.0 delivers voice, video, messaging, and collaboration capabilities in one offering. (Featured on DestinationCRM.com.)
Posted April 30, 2021

Qualtrics Command Center taps into customer feedback and interaction analytics. (Featured on DestinationCRM.com.)
Posted April 30, 2021

Avaya OneCloud CCaaS has been infused with voice and digital engagement features.
Posted April 30, 2021

Verint IVA Pro simplifies the process of developing and deploying chatbots.
Posted April 28, 2021

Clarabridge Quality Management includes intelligent scoring, agent self-coaching, and integrated workflows.
Posted April 28, 2021

eCallMe! enhancements include spoof call detection, call scheduling, and in-app customer call satisfaction rating capabilities.
Posted April 27, 2021

The Alida CXM & Insights Platform has been enhanced to collect and act on customer feedback in near real-time. (Featured on DestinationCRM.com.)
Posted April 27, 2021

CallTrackingMetrics' Agent App provides mobile call center functionality. (Featured on DestinationCRM.com.)
Posted April 27, 2021

Talkdesk has integrated its CX Cloud with Microsoft Dynamics 365. (Featured on DestinationCRM.com.)
Posted April 26, 2021

Intradiem's Process Automation is an attended RPA solution for contact centers.
Posted April 23, 2021

Calabrio CXI expands the voice-of-the-customer business insights available throughout companies.
Posted April 21, 2021

Talkdesk's expanded Zoom integration brings together unified communications as a service (UCaaS) and contact center as a service (CCaaS) platforms, Zoom Phone capabilities, and real-time collaboration.
Posted April 21, 2021

UJET has named Jenne a master agent for its CCaaS 3.0 platform.
Posted April 21, 2021

Dubber delivers recording for Zoom and Zoom Phone.
Posted April 14, 2021

Jarvis Interactive Conversational AI Framework's pre-trained deep learning models and software tools enable developers to adapt Jarvis to specific industries. (Featured on SpeechTechMag.com.)
Posted April 14, 2021

Talkdesk is partnering with customer experience consultancy PPT Solutions to offer administrative services for contact centers.
Posted April 14, 2021
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