News Briefs

The contact center outsourcer is engaging in cloud transformation using Avaya contact center solutions.
Posted March 21, 2018

The acquisition accelerates the integration of machine learning into the Sparq 3 customer intelligence platform. (Featured on DestinationCRM.com.)
Posted March 21, 2018

Helpshift SensAI allows companies to automate interactions and deliver personalized messages at scale.
Posted March 20, 2018

Vidyard GoVideo for Zendesk lets customer support agents capture and share personal video messages directly within Zendesk. (Featured on DestinationCRM.com.)
Posted March 20, 2018

ConvergysCX is a cloud-based voice of the customer solution. (Featured on DestinationCRM.com.)
Posted March 20, 2018

InGenius Connector Enterprise 6.0 is now rated Avaya-compliant for the Avaya IP Office phone platform.
Posted March 15, 2018

Progress NativeChat offers native support for 72 languages and can integrate with web, mobile, and social channels.
Posted March 15, 2018

Native integration to Salesforce Service Cloud Lightning offers businesses more control and flexibility in orchestrating the customer journey across multiple communication channels.
Posted March 15, 2018

NewVoiceMedia has unveiled a fully integrated omnichannel solution as part of its Spring '18 release.
Posted March 14, 2018

VoiceTrends 2.0 includes more detailed customer journey visualization, enhanced data metrics, and improved APIs
Posted March 14, 2018

Smartcalls allows companies to design flexible outbound calling campaigns with no programming.
Posted March 14, 2018

CallMiner Eureka update combines real-time and after-call analytics at 10 times the previous capacity.
Posted March 14, 2018

The company has added a number of new features to its chatbot building software.
Posted March 14, 2018

Monet WFM for Salesforce.com links with Service Cloud or Sales Cloud to create a unified platform supporting multiple channels. (Featured on DestinationCRM.com.)
Posted March 13, 2018

Executive Overview Dashboard is added to Marchex Speech Analytics to help companies identify, convert, and retain customers with AI and machine learning.
Posted March 13, 2018

Omnichannel speech analytics is now enabled on Voxbone's voice platform through APIs and a web portal.
Posted March 13, 2018

The gamification platform will become part of Noble's contact center offerings.
Posted March 12, 2018

X Series combines communication, collaboration, and contact center solutions into one platform.
Posted March 12, 2018

The offering is a cloud-native platform for larger contact centers.
Posted March 12, 2018

CallVU's visual IVR and advanced agent-caller collaboration solutions are now available in the NICE CXexchange.
Posted March 09, 2018

RingCentral's Collaborative Contact Center combines intelligent bots and team collaboration.
Posted March 08, 2018

New agent experience extends CxEngage's omnichannel functionality to leading CRM systems.
Posted March 07, 2018

Additional capabilities help companies make sense of omnichannel customer feedback.
Posted March 07, 2018

Jive has integrated its phone and unified communications with Zoho CRM.
Posted March 07, 2018

Aspect AI Assistant Suite combines voice, digital channels, and artificial intelligence.
Posted March 07, 2018

Bright Pattern's Spring 2018 release features active-active disaster containment, a streamlined agent desktop, and artificial intelligence.
Posted March 06, 2018

Fixed-price offer empowers companies to deploy AI virtual agents in just 60 days.
Posted March 01, 2018

CallTrackingMetrics' softphone interface lets agents reach contacts and access data directly from within their phone display panels.
Posted March 01, 2018

ZaiLab's cloud-based platform offers a pay-as-you-go pricing model.
Posted February 28, 2018

Coveo for Microsoft Dynamics 365 brings any content ecosystem securely into Dynamics to personalize digital interactions. (Featured on DestinationCRM.com.)
Posted February 28, 2018

Arrow Connect IoT platform is now integrated with Zang Workflow.
Posted February 27, 2018

Forty 7 Ronin and GM Voices are providing IVR optimization services for their joint customers.
Posted February 27, 2018

New tool demonstrates the return on investment organizations can achieve with adaptive speech automation.
Posted February 27, 2018

Verint's growing line of SMB-specific solutions now includes recording, quality management, and workforce optimization solutions.
Posted February 27, 2018

Cyara's CX assurance platform now includes reporting on digital customer experience channels and new voice quality visualizations.
Posted February 22, 2018

New reseller relationship offers CTIntegrations' CT Suite omnichannel automation, management, and routing to more contact centers.
Posted February 21, 2018

Wysdom.AI will deliver a full-stack, artificial intelligence-based virtual assistant through Microsoft's AppSource.
Posted February 21, 2018

Digital customer experience will enhance India's role in customer experience services delivery, Nelson Hall research suggests.
Posted February 21, 2018

Optus Business customers will gain access NICE's cloud-based customer experience platform.
Posted February 21, 2018

[24]7.ai's Winter 2018 release offers integrations with leading CRM software and improved reporting.
Posted February 20, 2018

Afiniti Routing integration uses artificial intelligence to match contact center callers with agents through Afiniti's Enterprise Behavioral Pairing.
Posted February 14, 2018

New site underscores Arvato's continued growth to support business operations in North America.
Posted February 13, 2018

For the third straight year, Associated Bank's contact center is recognized for providing an outstanding live phone channel customer service experience.
Posted February 13, 2018

Improvements increase the speed and accuracy of customer feedback analysis at scale.
Posted February 13, 2018

Mitel's cloud solutions achieve HIPAA certification for safeguarding patient data and adhering to security standards.
Posted February 07, 2018

GeoFluent Interpreter Direct is a a packaged language translation suite for contact centers.
Posted February 07, 2018

OnviCenter 8 is OnviSource's automated customer experience management and business process automation solution.
Posted February 06, 2018

The service give U.S. companies contact center options in the same time zone.
Posted February 06, 2018

Passage.AI helps companies build conversational chatbots using natural language processing.
Posted February 06, 2018

Dialpad's Pure-Cloud Solution now offers service teams a business phone system inside Zendesk.
Posted January 31, 2018
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