Zappix teams up with Cozera to integrate self-service with secure identity authentication-as-a-service.
Posted January 18, 2023
Dialpad extends Ai Customer Intelligence to more apps, including Google, Bullhorn, ServiceNow, and HubSpot.
Posted January 18, 2023
8x8 Customer Labs is an early-access program to help enhance 8x8 XCaaS product design, features, and user experience.
Posted January 18, 2023
Kevin Jones succeeds Tom Goodmanson as head of Calabrio.
Posted January 17, 2023
Cognigy is integrating large language models into its Cognigy.ai platform for contact centers.
Posted January 17, 2023
The global conversational AI market will see a CAGR of 21.6 percent through 2029, says Brandessence Market Research. (Featured on SpeechTechMag.com.)
Posted January 16, 2023
Verint gains an appointment scheduling app for con tact centers, stores, and branches with its Qudini deal. (Featured on DestinationCRM.com.)
Posted January 13, 2023
Genesys' partnership with WTT helps joint customers with cloud and digital transformations.
Posted January 13, 2023
Following its GoContact acquisition, Broadvoice is bringing the GoContact CCaaS solution to North America.
Posted January 11, 2023
Partnership combines Sitel's expertise in the digital CX services space with Sprinklr's Unified-CXM platform to deliver customer experiences across digital channels.
Posted January 11, 2023
Genesys and AWS plan to expand joint development and go-to-market strategies to help mutual clients accelerate digital transformations and cloud customer experience strategies.
Posted January 10, 2023
New capabilities for NEVA Discover present opportunities for advanced automation and employee training. (Featured on DestinationCRM.com.)
Posted January 09, 2023
Companies can now access Playvox's workforce engagement solutions on Salesforce AppExchange.
Posted January 09, 2023
InteractiveTel rebrands as TotalCX to emphasize its focus on the customer experience in the automotive industry.
Posted January 04, 2023
MarketsandMarkets expects the global CPaaS market to grow by nearly 30 percent per year over the next five years.
Posted January 03, 2023
Dialpad has committed $50 million to the continued research and development of artificial intelligence-related technologies. (Featured on SpeechTechMag.com.)
Posted December 28, 2022
SeaX combines Seasalt.ai's speech technologies with Twilio Flex contact center technologies. (Featured on SpeechTechMag.com.)
Posted December 27, 2022
Aisera's integration with Zendesk delivers self-service and assisted resolution capabilities for Zendesk Sunshine users. (Featured on DestinationCRM.com.)
Posted December 20, 2022
Ada will use the large language models behind OpenAI's ChatGPT to increase automated resolutions for customers. (Featured on DestinationCRM.com.)
Posted December 20, 2022
NICE's ElevateAI is a cloud-based platform to make CX applications smarter. (Featured on DestinationCRM.com.)
Posted December 16, 2022
Sitel and Genesys are teaming up to help companies move their contact centers to the cloud.
Posted December 15, 2022
Integration between Glia and Jack Henry allows financial institutions to transform customer service within the digital domain. (Featured on DestinationCRM.com.)
Posted December 13, 2022
LivePerson enhances Conversational AI to help companies strengthen customer and agent experiences. (Featured on DestinationCRM.com.)
Posted December 13, 2022
NICE Enlighten AutoSummary delivers agent interaction summaries using AI to automatically identify key tasks, contact reason, and actions.
Posted December 12, 2022
Vonage Salesforce Shield Security for Vonage Contact Center adds extra compliance and security features.
Posted December 09, 2022
Lumen has expanded its Genesys partnership to offer a holistic, cloud-based solution for contact centers.
Posted December 09, 2022
Waterfield's Ascend subscription solution helps contact centers migrate to the cloud. (Featured on DestinationCRM.com.)
Posted December 08, 2022
Radish Systems has made its ChoiceView Visual IVR and ChoiceView Visual Agent available in AWS Marketplace. (Featured on DestinationCRM.com.)
Posted December 08, 2022
Clickatell's new chat solution lets travel companies communicate with customers via SMS, WhatsApp, and Apple Messages.
Posted December 07, 2022
RingCentral's comprehensive end-to-end encryption solution now covers messaging, phone, and video through its MVP product.
Posted December 07, 2022
FedRAMP authorization enables government agencies to drive cloud-based contact center migration. (Featured on DestinationCRM.com.)
Posted December 06, 2022
Dialpad's Ai-Powered Customer Intelligence Platform brings automation and actionable real-time insights to businesses and contact centers. (Featured on SpeechTechMag.com.)
Posted December 06, 2022
Polaris expects the contact center analytics market to grow at a CAGR of 19.4 percent through 2030. (Featured on SpeechTechMag.com.)
Posted December 06, 2022
Five9 elevates omnichannel customer engagement with innovations in digital self-service, AI design, and analytics.
Posted December 06, 2022
With UJET Connect, customer service providers can take advantage of accelerated business planning and commercial incentives for cloud migration.
Posted December 02, 2022
RingCentral's Device as a Service to simplify hardware procurement for contact centers.
Posted December 02, 2022
Cognigy recognized for expertise in developing chatbot, virtual assistant, and IVR solutions.
Posted December 01, 2022
Amazon Connect receives an infusion of artificial intelligence for contact center forecasting, scheduling, capacity planning, agent evaluations, and more.
Posted November 29, 2022
Acute Market Research eyes growing adoption of chatbots among smaller companies through 2030. (Featured on DestinationCRM.com.)
Posted November 25, 2022
Aivo's Video Conversational AI, developed with Synthesia, is a AI-generated video avatar to interact with customers. (Featured on DestinationCRM.com.)
Posted November 23, 2022
Playvox's Capacity Planner offers more contact center staffing needs forecasting.
Posted November 21, 2022
Talkdesk Automation Designer and Talkdesk Workspace Designer are low-code tools to customize contact center systems.
Posted November 17, 2022
Integration brings Cresta's AI-driven, real-time intelligence to Zoom Contact Center.
Posted November 10, 2022
TCN's latest enhancements to its Voice Analytics tools allow contact center managers to analyze operational performance.
Posted November 10, 2022
Interactions' Trustera identifies and protects sensitive information like credit card numbers in contact center interactions.
Posted November 10, 2022
The Eleveo-Zoom partnership delivers an omnichannel solution for cloud contact center personnel management.
Posted November 09, 2022
CommunityWFM's workforce management software fully integrates with the Zoom Contact Center Platform.
Posted November 09, 2022
CallMiner rolled out integrations with Zoom Contact Center and Zoom Phone.
Posted November 09, 2022
Partnership leverages Verint Customer Engagement Platform and Zoom Contact Center.
Posted November 09, 2022