The two rival cloud communications platform providers are becoming one company under the Bandwidth name.
Posted November 03, 2020
RingCentral Office is now available to startups building on AWS.
Posted November 02, 2020
Unbabel Portal gives visibility into customer service translation technology usage and efficacy. (Featured on DestinationCRM.com.)
Posted October 30, 2020
Verint Knowledge Management has been tightly integrated with Avaya OneCloud CCaaS contact center solution. (Featured on DestinationCRM.com.)
Posted October 28, 2020
CXone Performance Analytics for Salesforce Einstein uses artificial intelligence to uncover contact center performance insights.
Posted October 28, 2020
Avtex's acquisition o f Aria strengthens its expertise and access to Genesys contact center solutions.
Posted October 28, 2020
Clarabridge's Fall 2020 release includes a new Automated Narratives feature to produce call summaries. (Featured on DestinationCRM.com.)
Posted October 27, 2020
Zappix and Fonative team up to deliver additional self-service technology to contact centers. (Featured on DestinationCRM.com.)
Posted October 27, 2020
Partnership empowers organizations to deploy a full suite of unified communications and collaboration tools.
Posted October 23, 2020
Slingshot Chatbot and IVR-to-Text will enable pest control and home services providers to automate scheduling, billing, and other customer service tasks. (Featured on DestinationCRM.com.)
Posted October 23, 2020
Voxbone's Insights enables voice call performance analysis with an end-to-end view of quality, consumption, and billing metrics in real time.
Posted October 22, 2020
Through the agreement, Pax8 can now resell the 8x8 Open Communications Platform.
Posted October 22, 2020
Mindsay's Customer Service Chatbot includes conversational artificial intelligence capabilities.
Posted October 22, 2020
The latest version of Transcosmos' speech recognition solution offers five new features, including Quality Control Platform and AI defender. (Featured on SpeechTechMag.com.)
Posted October 22, 2020
MarketsandMarkets projects a 20.2 percent CAGR for speech analytics over the next five years. (Featured on SpeechTechMag.com.)
Posted October 21, 2020
The Digital Employee Builder lowers technical barriers for implementing conversational AI agents.
Posted October 21, 2020
New features leverage AI to protect IVR by monitoring and measuring risk across calls and accounts.
Posted October 21, 2020
RingCentral high-volume SMS lets businesses text customers with customized apps and their business phone numbers.
Posted October 21, 2020
The partnerships between NTT Data and Uniphore expand robotic process automation for contact centers. (Featured on DestinationCRM.com.)
Posted October 21, 2020
RevTrax's OPM integration with Salesforce lets companies deliver digital offers embedded in Salesforce Service Cloud. (Featured on DestinationCRM.com.)
Posted October 19, 2020
Companies on Instagram can now engage with followers, leverage influencer connections, and resolve support issues at scale inside the Kustomer platform.
Posted October 19, 2020
Businesses can now handle Instagram Messaging requests at scale with Zendesk.
Posted October 19, 2020
Concentrix XP is a cloud platform for digital customer experience management. (Featured on SpeechTechMag.com.)
Posted October 19, 2020
Kakapo's SMS Queues functionality adds another support channel to its applications for customer support.
Posted October 15, 2020
Clarabridge has linked its omnichannel, AI-powered text analytics with Microsoft Dynamics 365 Customer Voice and Dynamics 365. (Featured on DestinationCRM.com.)
Posted October 15, 2020
ID R&D has partnered with Red Box to simplify biometric authentication in the contact center. (Featured on DestinationCRM.com.)
Posted October 15, 2020
The alliance broadens SKWeston's portfolio with Intradiem's on-demand contact center automation solutions.
Posted October 14, 2020
Lifesize's integration with Omilia brings conversational AI and voice biometrics to the Lifesize CxEngage contact center platform.
Posted October 14, 2020
RingCentral Global Office is now available across six continents.
Posted October 14, 2020
UJET Virtual Agent provides conversational artificial intelligence and automation for contact center interactions. (Featured on DestinationCRM.com.)
Posted October 13, 2020
The deal blends Segment's customer data platform with Twilio's customer communications platform. (Featured on DestinationCRM.com.)
Posted October 13, 2020
Natterbox's integration with Microsoft Teams and Salesforce brings call functionality and visibility to both platforms. (Featured on DestinationCRM.com.)
Posted October 08, 2020
Boostlingo now offers on-demand support for American Sign Language video remote calls that occur outside normal business hours.
Posted October 07, 2020
Blue Prism Service Assist is a contact center automation platform for routine tasks.
Posted October 07, 2020
Call Journey's Data Bridge is a voice data visualization feature.
Posted October 07, 2020
Red Box and RingCentral deliver voice and video capture integrated with unified communications.
Posted October 06, 2020
Cresta's AI Coaching software integrates with Amazon Connect for real-time performance optimization of sales and support teams.
Posted October 06, 2020
With Deepgram UniMRCP integration, companies can add speech recognition to their IVR systems.
Posted September 30, 2020
Twilio unveiled several digital tools to help online and remote employees.
Posted September 30, 2020
A research report projects the European contact center transformation market to grow at a compounded annual rate of 16.5 percent through 2026.
Posted September 28, 2020
LivePerson Performance Optimizer is a self-service tool to measure and manage conversational operations. (Featured on DestinationCRM.com.)
Posted September 24, 2020
Luma 2.5 is a virtual agent for customer service. (Featured on DestinationCRM.com.)
Posted September 24, 2020
Zappix and HGS Digital are partnering to bring virtual assistants and payment bots to contact centers. (Featured on DestinationCRM.com.)
Posted September 24, 2020
ServiceNow has deepened its integration with Microsoft Teams.
Posted September 23, 2020
The cloud communications provider opens a new office in Hamburg.
Posted September 23, 2020
Daisee's quality management solutions are also integrated with Genesys Cloud. (Featured on SpeechTechMag.com.)
Posted September 22, 2020
PagerDuty for Customer Service helps agents resolve customer issues and collaborate with technical teams in real time. (Featured on DestinationCRM.com.)
Posted September 22, 2020
Cogito's AI Coaching System integrates with Amazon Connect to provide in-the-moment behavioral guidance and measurement to call center employees. (Featured on DestinationCRM.com.)
Posted September 22, 2020
Automated Shift Fill 5.0 includes new intelligent automated functionality.
Posted September 22, 2020
8x8 has inked a strategic VAR channel partnership with Spectrotel .
Posted September 16, 2020