CogniCor will provide conversation-based artificial intelligence logic in a virtual assistant integrated with NICE inContact CXone.
Posted August 25, 2017
Voxbone customers can now use cloud-based speech analytics from CallMiner.
Posted August 25, 2017
The new interactive voice response systems helps healthcare organizations capture customer bill payments.
Posted August 24, 2017
The Zappix Visual IVR letrs businesses communicate with deaf customers while complying with accessibity regulations.
Posted August 23, 2017
The new CC-One platform includes integrated workforce optimization, IVR, unified commuinications, analytics, and more in a single product.
Posted August 23, 2017
Amelia's patent covers the technology that transforms data into information to help customers resolve issues.
Posted August 22, 2017
SpiceCSM offers its application on the CXexchange Marketplace to enhance the agent experience for NICE inContact CXone users.
Posted August 21, 2017
ProTel's WebRTC-based mobile app for businesses provides omnichannel online customer services.
Posted August 21, 2017
Tom Schollmeyer to lead the company through its next growth phase.
Posted August 18, 2017
Clara is an AI-driven intelligent agent for collecting and acting on customer feedback.
Posted August 17, 2017
Verint Recording for Public Safety delivers omnichannel recording, analytics, and incident reconstruction.
Posted August 17, 2017
ZOSE is a search engine designed for omnichannel contact center optimization.
Posted August 16, 2017
AIVA empowers companiesto build once and deploy anywhere across customer touchpoints.
Posted August 16, 2017
CallMiner speech analytics now supports 30 languages with PCI-compliant redaction of sensitive information.
Posted August 15, 2017
Dennis Fois takes over as president and chief operating officer. (Featured on DestinationCRM.com.)
Posted August 15, 2017
Fonolo's cloud-based call-backs are now available contact centers using Talkdesk.
Posted August 15, 2017
Inbenta will provide hybrid chat and chatbot technology via CXexchange to NICE inContact users.
Posted August 14, 2017
VoiceBase integrates its recording and speech analytics offering into Voxbone's communications platform. (Featured on SpeechTechMag.com.)
Posted August 11, 2017
Elafris now supports Alexa through its virtual agent platform for the insurance industry.
Posted August 09, 2017
New service speeds lab environment setup, testing and application delivery for Genesys users.
Posted August 09, 2017
Prestophone is a cloud-based voice platform.
Posted August 09, 2017
Verba's Collaboration Compliance and Recording Platform has been verified for compatibility with Citrix HDX RealTime Optimization Pack, XenApp, and XenDesktop in a Microsoft Skype for Business environment.
Posted August 04, 2017
SpotLight offers tools to improve agent efficiency and ensure regulatory compliance for mortgage servicing firms.
Posted August 03, 2017
Agent Dashboard provides agents with real-time insight into calls into the Visual IVR.
Posted August 02, 2017
NewVoiceMedia has introduced Conversation Analyzer as part of the Summer '17 release of ContactWorld. (Featured on SpeechTechMag.com.)
Posted July 31, 2017
LiveWorld Platform integrates smart automation and human agents for real-time customer service at scale.
Posted July 31, 2017
Forty 7 Ronin's QuickStart tuning options and customized managed services packages offer streamlined analysis.
Posted July 28, 2017
New relationship enables Ingram Micro to distribute 8x8 cloud communications and contact center solutions.
Posted July 27, 2017
Five new features round out the latest version of Foresee's CX Suite.
Posted July 26, 2017
New offerings provide customers with expertise and resources needed to fully recognize business value of Calabrio ONE. (Featured on SpeechTechMag.com.)
Posted July 25, 2017
Zenylitics will incorporate CallMiner Eureka speech analytics with its extensive contact center and speech analytics products into a full-service quality assurance offering.
Posted July 25, 2017
Five9 has moved its contact center-as-a-service to Microsoft's AppSource marketplace.
Posted July 25, 2017
Verint Customer Engagement solutions are now available in the cloud and on premises through a collaboration with Group Elite Communications.
Posted July 25, 2017
Nvidia's program fosters advances in artificial intelligence and data science.
Posted July 20, 2017
Verint's cloud-based knowledge solution advances employee engagement, information access, and consistency across customer service channels.
Posted July 19, 2017
Updated contact center application enhances agent experience with intelligent SMS routing and integration, task and activity queuing, and support for Office 365 Federated Agents.
Posted July 19, 2017
MarketsandMarkets predicts that the contact center analytics market will be worth $1.48 billion by 2022. (Featured on SpeechTechMag.com.)
Posted July 18, 2017
LiveOps Skill Builder helps companies hire and train customer service representatives. (Featured on DestinationCRM.com.)
Posted July 18, 2017
West has unveiled Visual Voice to with audio-visual integration.
Posted July 17, 2017
Pilot explores how artificial intelligence can help travel agencies serve travelers better by fulfilling their most common service and support requests with smart technology.
Posted July 12, 2017
The latest release of CafeX Live Assist for Microsoft Dynamics 365 supports chatbot-to-agent escalation, mobile customer service, and agent productivity enhancements.
Posted July 12, 2017
NVM becomes a Verint Workforce Management reseller.
Posted July 10, 2017
Aircall has expanded its integration partner ecosystem with the launch of the Kustomer integration powered by Aircall's public API.
Posted July 07, 2017
Bright Pattern offers contact centers real-time caller data from The Data Group.
Posted July 06, 2017
LiveChat integration allows for real-time communications in the web channel.
Posted July 05, 2017
Omnibrowse lets customer service agents co-browse callers' computer screens during interactions.
Posted June 30, 2017
ExpectID Call Verification uses real-time mobile carrier data to greenlight legitimate callers and prevent contact center fraud.
Posted June 30, 2017
NICE has cerified Cyara's critical validation platform to aid with regulatory compliance.
Posted June 30, 2017
OpenMethods and Five9 have partnered to enable omnichannel interaction for contact centers using Oracle Service Cloud.
Posted June 30, 2017