PlayVox Raises $7 Million to Modernize Quality Assurance for Call Centers

PlayVox, a provider of omnichannel quality assurance and performance management software for call centers and customer support teams, has raised $7 million from Five Elms Capital to fuel growth and accelerate the release of new features and functionality.

PlayVox's omnichannel platform integrates data from the leading cloud-based vendors, such as Zendesk,, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into a dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.

"It has never been more critical to provide high-quality service to customers than it is today. We take pride in helping companies maximize each and every interaction with their valuable customers," said Oscar Giraldo, CEO and founder of PlayVox, in a statement. "We are excited to partner with Five Elms Capital as we continue to innovate and push the industry toward data-driven decision making."

"Oscar and the PlayVox team continue to improve the way customer support teams operate. PlayVox has built an intuitive, scalable platform that has proven its ability to drive ROI for customers," said Ryan Mandl, managing director of Five Elms Capital, in a statement. "Equally impressive is the team and culture that Oscar has fostered. We are excited to support Oscar in his goal of expanding the team and cementing PlayVox as the leader in modern quality assurance."