Fonolo Eliminated 77 Years of Hold Time in 2018

Fonolo, a provider of cloud-based call-back solutions for the contact center, saved consumers more than 77 years of hold time in 2018. This amounts to more than 40 million minutes of hold time across more than 3,100 call center queues.

The company's growth accelerated as organizations across many verticals, including retail, finance, and healthcare, sought to improve the contact center experience for their customers.

"As expectations around customer service increase, companies must continually upgrade their processes and technology in order to keep customers happy. One proven way companies can improve customer service is to replace hold time with a call-back," said Shai Berger, CEO of Fonolo, in a statement. "Fonolo's solutions allow organizations of all sizes to add advanced call-back functionality to their call centers."