Calabrio Achieves AWS Certification

Calabrio, a provider of customer engagement and analytics software, has achieved Advanced Technology Partner status in the Amazon Web Services (AWS) Partner Network (APN). The certification is tied to the Calabrio ONE Cloud workforce optimization product, which includes voice of the customer analytics, advanced reporting, workforce management, and quality management capabilities.

To attain APN Advanced Technology Partner status, Calabrio had to complete a qualification process via AWS's technical certification and validate its value to customers through a wide range of enterprise references in multiple industries, including finance, retail, healthcare, insurance, and hospitality.

"Our goal is to make it easier for customers to enjoy the cost and agility benefits of deploying our solution for customer and agent engagement in the cloud," said Ross Daniels, vice president of Calabrio's global partner organization, in a statement. "Attaining APN Advanced Technology Partner status deepens our relationship with AWS and is another important step in boosting the confidence of businesses to adopt Calabrio ONE Cloud, knowing that AWS has certified the solution to run reliably with the flexibility, scalability, and pay-as-you-go offering of AWS."

This announcement builds on Calabrio's existing relationship with AWS. Calabrio ONE also seamlessly integrates with Amazon Connect, a self-service, cloud-based contact center service.