Avaya Enhances Desktop Experience

Avaya has enhanced its Avaya Desktop Experience portfolio of smart business devices, including a new line of headsets, expanded Broadsoft UC feature support, enhancements to its Essential Experience J100 Series, and the availability of Device Enrollment Service 2.0.

The new portfolio of L100 headsets initially includes five corded headsets, with cordless headsets available soon. These headsets enable AcousticEdge technology and are engineered to work particularly for contact center agents, with a quick disconnect option and supervisor listen-in capabilities.

Avaya also enabled its Essential Experience J100 Series of smart business desktop devices to support Broadsoft UC features, enabling cloud-based unified communications service providers to add Avaya Open SIP to their UCaaS offerings on a broad scale.

Additionally, Avaya introduced a new full color, high resolution Essential Experience J100 Expansion Module that can be attached to Essential Experience J169 or J179 IP Phones to provide an expanded display. The Essential Experience J179 now supports Bluetooth connectivity.

Also introduced is a new 2.0 version of Avaya’s Device Enrollment Service (DES), which facilitates zero-touch provisioning for smart desktop device installation. New capabilities include support of the G14 languages, re-enrollment support, notification and data export enhancements, and security enhancements.

"Avaya continues to make significant strides in revolutionizing the desktop space and advancing the Open SIP market," said Ard Verboon, general manager of the devices portfolio at Avaya, in a statement. "With the availability of support for Broadsoft advanced features combined with the large breadth of the Avaya Desktop Experience portfolio, Avaya is now a one-stop shop for any smart device that a company may need, and UCaaS providers can now look to Avaya to meet their smart devices needs, from the professional desktop, to campus mobility, to personal and room conferencing, to headsets, as well as industry vertical solutions."