News Briefs

The master agency will offer its clients Interactive Intelligence's PureCloud Engage contact center software. (Featured on DestinationCRM.com.)
Posted November 29, 2016

VirtualPBX is letting Dash VoIP phone system users try inbound call recording during a beta program through early 2017.
Posted November 22, 2016

The new retail-specific Zappix Visual IVR offering enhances retailers' voice IVR.
Posted November 18, 2016

The Kustomer platform unifies customer data in one support platform.
Posted November 17, 2016

The acquisition of OpinionLab strengthens Verint's voice of the customer and enterprise feedback management solutions portfolio.
Posted November 16, 2016

Together 8x8 and Telarus will bring enterprise-grade cloud communications to customers worldwide.
Posted November 16, 2016

Confirmit Fast Track is a voice of the customer solution that can be combined with other business systems.
Posted November 16, 2016

The NICE Uptivity offering is geared specifically for the SMB market, providing an integrated suite of next-generation WFO solutions with critical contact center functions.
Posted November 16, 2016

BroadSoft CC-One cloud contact center solution integrates with unified communications and team collaboration applications.
Posted November 15, 2016

The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes.
Posted November 15, 2016

CrowdCare's multichannel enterprise bot solution is now available in Spanish, English, and French, with more languages on the way.
Posted November 15, 2016

Research and Markets sees contact center automation driving the market toward 10.6 percent annual growth.
Posted November 09, 2016

MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021.
Posted November 07, 2016

NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface.
Posted November 07, 2016

Access One has added the Enhanced Cloud Contact Center solution to its communication services portfolio.
Posted November 07, 2016

New customer experience management solutions help insurers meet members' increasing expectations.
Posted November 03, 2016

Neustar Fraud Detection provides a single view of identity for risk, fraud, compliance, and customer acquisition.
Posted November 03, 2016

eLoyalty's newest solutions offer enterprise-class cloud technologies for midsized businesses.
Posted November 02, 2016

Spanish company expands Enghouse's contact center presence into new markets.
Posted November 02, 2016

Arrow Systems Integration signs Gold Partner agreement to offer Interactive Intelligence PureCloud Engage customer engagement solution.
Posted November 02, 2016

Watson Virtual Agent allows businesses to build and deploy conversational agents.
Posted October 27, 2016

Third-party security audit confirms PureCloud Engage transmits and stores sensitive data securely according to HIPAA regulations
Posted October 27, 2016

Additions include new transfer options and three new cloud file sharing integrations.
Posted October 26, 2016

NuBot Ping is a monitoring solution for contact centers and telephone systems.
Posted October 25, 2016

Altitude has partnered with HigherGround to develop a complete recording solution for contact centers.
Posted October 25, 2016

TeleVoice's TelePath solution gives agents more information about callers prior to answering the phone.
Posted October 25, 2016

Parlance's speech-driven call handling solution is compatible with key Avaya team and customer engagement solutions.
Posted October 20, 2016

NICE's dedicated compliance recording platform for financial services is certified to support Microsoft's unified communications software.
Posted October 20, 2016

Freshdesk's acquisition of Chatimity strengthens its AI capabilities with chat.
Posted October 19, 2016

Refocused brand addresses major contact center gaps and the demand for a scalable, reliable cloud platform.
Posted October 19, 2016

The partnership leads to the advanced integration of WorkFlex and Verint Enterprise Workforce Management for contact centers.
Posted October 19, 2016

Numonix's Recite interaction recording solution has been certified by Microsoft for use with Skype for Business.
Posted October 19, 2016

FairPoint leverages Voice over IP to launch a new contact center offering.
Posted October 18, 2016

LiveWorld's application helps companies manage chatbots with automated connections to live agents.
Posted October 18, 2016

New integration helps companies streamline operation efficiency, increase up-sell opportunities, and improve customer satisfaction.
Posted October 18, 2016

Workstreampeople's integrated contact center and dialogue management platform can safely be used with Microsoft Skype for business.
Posted October 13, 2016

The Mediu Extensible Routing Framework allows the implementation of virtually any call flow.
Posted October 13, 2016

Calabrio ONE's new multitenant architecture modernizes contact centers viaa unified workforce optimization suite.
Posted October 12, 2016

Latest release delivers an intuitive and unified user experience across omnichannel routing and workforce optimization and adds advanced analytics.
Posted October 12, 2016

Automated Voice & Data Solutions will now offer enhanced video interactions for customer service.
Posted October 11, 2016

Custom Fields lets users add fields into routing, reporting and Salesforce work flows.
Posted October 10, 2016

Voxox Cloud Phone adds complimentary two-way business texting across the U.S. and Canada.
Posted October 06, 2016

Jacada's Visual IVR solution is now available for customer demonstrations using the Cisco dCloud demonstration platform.
Posted October 05, 2016

Fenero Flow is a cloud-based workflow and call scripting tool for call centers.
Posted October 05, 2016

inContact unveils newest release of Agent for Salesforce on the Salesforce AppExchange.
Posted October 04, 2016

Five9's Salesforce integration delivers agent empowerment with omnichannel and advanced analytics.
Posted October 04, 2016

The latest Sparkcentral updates deliver features to power messaging, bots, and other automation.
Posted September 30, 2016

Cloud-based contact center technology provider VCC Live integrates with Zapier to facilitate communications between business systems.
Posted September 30, 2016

NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world.
Posted September 29, 2016

Intelecom has selected Genband's Web RTC gateway to enhance its Contact Centre solution with embedded real-time communications capabilities.
Posted September 29, 2016
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