News Briefs

Dialpad Ai CSAT is a real-time predictive engine for customer satisfaction that provides visibility into 100 percent of calls.
Posted June 08, 2022

LiveVox customers now have access to SuccessKPI's contact center insights platform.
Posted June 08, 2022

Talkdesk Retail Experience Cloud is a customer service platform purpose built to unify the retail customer journey.
Posted June 07, 2022

Genesys is now combining Zoom Phone and Genesys Cloud CX solution.
Posted June 06, 2022

Pindrop's latest advancements provide deeper audio intelligence, improved fraud investigations and authentication policies, and enhanced operational efficiencies. (Featured on SpeechTechMag.com.)
Posted June 06, 2022

Upstream Works' latest updates provide contact center agents with AI-powered guidance and automation.
Posted June 02, 2022

LiveVox Contact Center for Salesforce allows agents to handle and make customer calls directly from their Salesforce workspace.
Posted June 02, 2022

Call Center Studio's LumenVox CPA integration will add voice activity detection to its contact center systems.
Posted June 02, 2022

The OneDirect acquisition strengthens Gupshup's suite of conversational tools with a unified, intelligent Agent Assist inbox.
Posted June 02, 2022

Technavio projects that the cloud contact center solutions market will expand 20 percent per year through 2026.
Posted June 01, 2022

ConneXio Cloud is a suite of contact center and CRM software and services.
Posted June 01, 2022

Google provides a public cloud experience for customers to procure, deploy, and create value with Sprinklr's unified customer experience management platform. (Featured on DestinationCRM.com.)
Posted June 01, 2022

Verint and Intelligent Voice integration empowers improved financial compliance oversight. (Featured on DestinationCRM.com.)
Posted May 26, 2022

Cyara's self-assessment tool empowers companies to measure and modernize customer experience (CX) testing capabilities.
Posted May 25, 2022

Feedback+ is Phase One of Helpshift's Metashift rollout for mobile in-app and AR customer support experiences in the metaverse.
Posted May 25, 2022

Textel and RingCentral team up to enable multidirectional SMS and MMS texting.
Posted May 25, 2022

NovelVox Wallboards and Agent Dashboards provide contact centers running on Amazon Connect a full display of agent performance.
Posted May 25, 2022

Zenarate's Concurrent Chat Simulation will help companies develop top-performing chat agents. (Featured on DestinationCRM.com.)
Posted May 24, 2022

Observe.AI's Auto QA accelerates quality assurance and coaching workflows for contact centers. (Featured on DestinationCRM.com.)
Posted May 24, 2022

Tata's DIGO is designed to transform customer engagement with intelligent Human to Everything (H2X) interactions across all customer experience (CX) platforms.
Posted May 20, 2022

8x8 and Ingram Micro Cloud have expanded their distribution partnership with a new resale go-to-market strategy.
Posted May 19, 2022

Future Market Insights expects the conversational AI to grow 17.2 percent per year for the next 10 years.
Posted May 18, 2022

The VillageDAO platform will help companies triage issues at scale by mobilizing community users into customer care squads.
Posted May 17, 2022

Replicant's Thinking Machine is a single conversation engine to automate customer service interactions across every channel.
Posted May 17, 2022

TheLoops with Zendesk offers predictive analytics and automations for real-time support.
Posted May 17, 2022

SupportLogic's new SX Platform includes AI-backed insights into customer and agent activities.
Posted May 17, 2022

MiaRec has added Customer Sentiment Analysis to its interaction recording and customer engagement platform. (Featured on DestinationCRM.com.)
Posted May 16, 2022

Integration brings together Twilio voice and SMS technology with Sprinklr Modern Care.
Posted May 12, 2022

Coveo's new capabilities provide increased visibility into the customer journey.
Posted May 12, 2022

Oracle offers service agents a unified view of the customer with Oracle Fusion Cloud Unity CDP integration.
Posted May 11, 2022

Bright Pattern's Remote Assist lets one user take control of another user's desktop to resolve issues.
Posted May 11, 2022

Market research firm Fact.MR predicts 28 percent CAGR for the worldwide intelligent virtual assistant market for the next 10 years. (Featured on SpeechTechMag.com.)
Posted May 10, 2022

Avaya's joint technology and go-to-market agreement with Microsoft will help customers accelerate their digital transformations in the cloud. (Featured on DestinationCRM.com.)
Posted May 10, 2022

Concentrix expands its customer journey capabilities with its ServiceSource acquisition. (Featured on DestinationCRM.com.)
Posted May 10, 2022

Integration brings Qualtrics' speech and text analytics into SAP's Service Cloud to help organizations understand the sentiment, emotion, and effort behind every customer interaction. (Featured on DestinationCRM.com.)
Posted May 10, 2022

Authenticx's Eddy Effect Dashboard helps companies identify and attack disruptions in the customer journey. (Featured on DestinationCRM.com.)
Posted May 10, 2022

MarketsandMarkets eyes 21.3 percent CAGR for contact center artificial intelligence through 2027. (Featured on SpeechTechMag.com,/em>.)
Posted May 09, 2022

Pindrop will offer its voice-based contact center security products on Google's cloud platform and through the Google Cloud Marketplace.
Posted May 05, 2022

Syniverse's CPaaS Concierge integrates with ConnectionsGT CPaaS to enable unified worldwide communication via WhatsApp Business Platform.
Posted May 03, 2022

Pindrop's new PIN Score adds passive authentication capabilities and actionable intelligence to help detect high-risk callers. (Featured on DestinationCRM.com.)
Posted April 28, 2022

Cloudli TalkNText offers AI-powered call screening capabilities for business users across iOS, Android, and desktop devices. (Featured on DestinationCRM.com.)
Posted April 28, 2022

Yellow.ai bolstered its Marketplace with pre-built Dynamic AI Agents.
Posted April 28, 2022

Recording and analytics with ASC's Recording Insights is now available for RingCentral users.
Posted April 28, 2022

Global Relay's latest release enables control and flexibility for the multichannel hybrid workplace.
Posted April 28, 2022

Odigo is securing contact center payments on its platform with a PCI Pal integration.
Posted April 27, 2022

Avaya Virtual Agent is available as a configurable service within Avaya OneCloud.
Posted April 27, 2022

Talkdesk's Financial Services Experience Cloud for Insurance is purpose-built to unify customer journeys across policy servicing, claims, and new business.
Posted April 27, 2022

Qualtrics Social Connect provides a A single unified inbox for customer interactions over social media, messaging apps, email, and text.
Posted April 27, 2022

By integrating with SAP Service Cloud, customer portals from Magentrix deliver a self-service path to customers.
Posted April 27, 2022

TCN's Data Explorer is a data visualization and compliance tool for list management.
Posted April 26, 2022
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