CGS Nexus, a business transformation and outsourcing partner, has doubled the size of its Colombia operations.
Less than two years after opening its offices in Bogotá, the company more than doubled its turnover in 2025 fueled by new client engagements across the telecommunications, retail, healthcare, entertainment, and technology sectors. This expansion strengthens CGS Nexus' LATAM footprint with scalable AI-enhanced operations in both Colombia and Chile, two of the region's most mature and strategically aligned delivery markets.
"Our rapid growth in Colombia underscores how CGS Nexus is meeting demand for world-class contact center solutions in the region. We are helping clients improve efficiency, strengthen service quality, and elevate the customer experience with the optimal combination of people, process, and AI technology," said Phil Friedman, executive chairman of CGS Group, in a statement.
CGS Nexus' investment to scale its Colombia operation was also influenced by shifts in the North American labor market. Demand for bilingual talent has increased, lifting hourly wage expectations and reinforcing the value of high-quality nearshore operations.
"Colombia has quickly become a strategic hub for CGS, enabling us to double the production capacity in Bogotá and support a growing roster of clients across Latin America and the United States," said Pablo Rossel Estay, senior vice president of CGS Nexus LATAM, in a statement. "Our multilingual, highly technical teams continue to exceed expectations as we scale to meet rising demand for nearshore, first-class customer experience solutions."
In addition to the nearshore talent advantages, technological innovation is accelerating within CGG Nexus' LATAM operation. Advanced AI capabilities, including call deflection tools, agent copilots, automated analytics, and intelligent quality assurance have been deployed.