New partnership offers 8x8 contact center customers integration with Verint Monet and Verint Enterprise. (Featured on DestinationCRM.com.)
Posted January 25, 2021
Avaya's latest U.S. patent covers technology in its OneCloud CCaasS portfolio.
Posted January 22, 2021
Integration between Semafone and DataDivider provides a PCI DSS-compliant payment solution for service providers. (Featured on DestinationCRM.com.)
Posted January 21, 2021
The Red Box/Behavox partnership will streamline voice data reconciliation for artificial intelligence to help companies with compliance and reputation issues. (Featured on DestinationCRM.com.)
Posted January 21, 2021
Infosys Cortex combines contact center technologies from Genesys and Google.
Posted January 20, 2021
TeamViewer gains additional customer service and sales capabilities with its acquisition of Xaleon.
Posted January 20, 2021
BLM Technologies will offer its financial institution customers Enacomm's AI-powered conversational banking, intelligent IVR, and omnichannel Fraud Control Module.
Posted January 20, 2021
Medallia's contact center insights offering complies with federal security guidelines.
Posted January 20, 2021
Kustomer's latest Chat platform delivers AI-powered, personalized customer service. (Featured on DestinationCRM.com.)
Posted January 19, 2021
Anywhere365's Dialogue Cloud has become one of the first cloud contact center solutions certified by Microsoft through the Connected Contact Centers program for Microsoft Teams. (Featured on DestinationCRM.com.)
Posted January 19, 2021
LiveVox joins Crescent Acquisition's portfolio in an $840 million deal.
Posted January 15, 2021
TELUS' and RingCentral's expanded partnership enables businesses to transition legacy phone systems to the cloud.
Posted January 13, 2021
Haptik's Conversational IVR solution has been built in partnership with Audiocodes. (Featured on SpeechTechMag.com.)
Posted January 11, 2021
Yay.com is expanding its unified communications platform with an instant messaging and chat service. (Featured on DestinationCRM.com.)
Posted January 11, 2021
Qurious.io's capabilities will assist customer service agents by analyzing service calls in real time. (Featured on SpeechTechMag.com.)
Posted January 11, 2021
Calabrio extends its Twilio partnership, helping companies deploy the Calabrio ONE workforce engagement management suite on Twilio Flex.
Posted January 06, 2021
NICE inContact CXone is being used to streamline vaccine distribution from vaccine producers to healthcare providers.
Posted January 06, 2021
UJET has integrated its cloud contact center offering with Oracle Cloud CX Service and made it available on the Oracle Cloud Marketplace.
Posted January 06, 2021
Cresta for Customer Service provides real-time guidance and coaching to agents during customer interactions. (Featured on DestinationCRM.com.)
Posted January 04, 2021
By acquiring the contact center software provider Altitude, Enghouse is expanding its footprint in Latin regions. (Featured on DestinationCRM.com.)
Posted January 04, 2021
New funding fuels Khoros' acquisition of Topbox, a customer experience analytics provider. (Featured on DestinationCRM.com.)
Posted January 04, 2021
Talkdesk can now offer its cloud-based contact center software to Amazon Web Services users. (Featured on DestinationCRM.com.)
Posted December 17, 2020
Onfido's AppExchange solution lets Salesforce users integrate remote identity verification and authentication into their existing workflows. (Featured on DestinationCRM.com.)
Posted December 15, 2020
Luma 2.5 has been integrated with the POB platform that Serviceaide gained in its Wendia acquisition.
Posted December 15, 2020
Interactive Speech Attendant is seen as a replacement for Nuance's discontinued automated attendant solutions.
Posted December 11, 2020
NLX Voice Compass lets customers complete service requests without waiting for human assistance. (Featured on SpeechTechMag.com.)
Posted December 11, 2020
Uniphore's partnership with Tech Mahindra brings optimized contact center operations for the work-from-home era.
Posted December 09, 2020
Powered by Signal-Based Machine Learning, Cogito measures and guides behavior across thousands of call center agents. (Featured on DestinationCRM.com.)
Posted December 09, 2020
Enhancements to CxEngage and integrations improve automation, intelligence, agent productivity, workforce optimization, and reporting.
Posted December 09, 2020
The partnership between UJET and Telarus enables contact center modernization at scale.
Posted December 08, 2020
SupportLogic captures real-time voice of the customer data and sentiment without surveys.
Posted December 08, 2020
Cisco's IMImobile acquisition will allow it to embed omnichannel engagement into its WebEx Contact Center.
Posted December 07, 2020
Ada's Social Channels features let users build once and deploy across WhatsApp and Facebook, with other channels to follow.
Posted December 04, 2020
The Medallia and Five9 integration provides real-time and post-call customer feedback and actions.
Posted December 02, 2020
RingCentral's partnership with Vodafone will deliver cloud-based communications and contact center solutions.
Posted December 02, 2020
Red Box's Conversa voice capture platform now works with Microsoft's CRM products.
Posted November 20, 2020
Pindrop Passport and Protect products now compatible with Avaya OneCloud contact center solutions.
Posted November 19, 2020
Speechmatics' technology is now available for Genesys Engage and Genesys PureConnect.
Posted November 19, 2020
Included with Intermedia Contact Center Pro and Elite packages, Easy-IVR will help companies build and deploy IVRs in as little as 5 minutes. (Featured on SpeechTechMag.com.)
Posted November 18, 2020
The combination of Serviceaide and Wendia will enable intelligent service and support powered by AI, knowledge, and automation.
Posted November 18, 2020
The partnership combines contact center analytics with domain expertise. (Featured on DestinationCRM.com.)
Posted November 18, 2020
The combination of Medallia Experience Cloud and Oracle CX Service delivers deep insights for superior customer service. (Featured on DestinationCRM.com.)
Posted November 17, 2020
PCI Pal has collaborated with Oracle to offer enhanced payment security to its contact center customers. (Featured on DestinationCRM.com.)
Posted November 17, 2020
Partnership combines NICE's attended automation and AI with Symphony's methodologies for rapid integration. (Featured on DestinationCRM.com.)
Posted November 17, 2020
TechSee's Visual Remote Assistant is being integrated into Salesforce Service Cloud and Salesforce Field Service.
Posted November 13, 2020
Solution becomes available in more parts of Europe.
Posted November 13, 2020
Intermedia and ConnectWise are teaming up to help companies add, deploy, and manage cloud communications and contact center solutions.
Posted November 10, 2020
Research firm Marqual IT Solutions anticipates growing interest in contact center artificial intelligence solutions among smaller firms.
Posted November 10, 2020
Zendesk will provide enhanced customer conversations on WhatsApp, Facebook Messenger, and Instagram directly within Zendesk. (Featured on DestinationCRM.com.)
Posted November 10, 2020
eGain Smart IVR brings digital connectivity, artificial intelligence, and omnichannel analytics to traditional interactive voice response technology. (Featured on DestinationCRM.com.)
Posted November 10, 2020