News Briefs

Verint launches a work-from-home insights platform as part of its Desktop and Process Analytics package.
Posted April 30, 2020

The integration extends Freshworks' omnichannel experience to allow teams and customers to collaborate and communicate via the popular messaging platform. (Featured on DestinationCRM.com.)
Posted April 29, 2020

ScreenMeet Live lets agents escalate text chat sessions with customers on desktop and mobile to voice, video chat, and screen share directly from within their CRM systems.
Posted April 29, 2020

Talkdesk CXTalent and Talkdesk Academy link contact center job seekers with companies looking to hire. (Featured on DestinationCRM.com.)
Posted April 28, 2020

Together Bright Pattern and NewGO are delivering a fully customizable cloud-based contact center solution .
Posted April 28, 2020

Servion is now uniquely positioned to sell, install, and manage Cisco CX Cloud and On-Prem solutions in Canada.
Posted April 28, 2020

8x8's partnership with Comstar will help organization move to cloud communications.
Posted April 24, 2020

Speakeasy's Sky offers conversational AI with controls and customization. (Featuired on SpeechTechMag.com.)
Posted April 24, 2020

VoiSentry now includes speaker identification and detailed presentation attack detection. (Featured on SpeechTechMag.com.)
Posted April 23, 2020

CallVU is allowing contact centers to cobrowse, content share and video chat at no charge during the COVID-19 outbreak.
Posted April 23, 2020

CallTower's COVID-19 Response Program gives businesses no-risk cloud-based unified communications and collaboration solutions.
Posted April 23, 2020

VirtualPBX customers can now use the Zapier integration to capture inbound and outbound calls from their phone plans and link them to popular services like Google Sheets, Trello, and Hubspot. (Featured on DestinationCRM.com.)
Posted April 22, 2020

TCN's List Management Service (LMS) offers a streamlined approach to data management and compliance. (Featured on DestinationCRM.)
Posted April 22, 2020

Partnership integrates 32 Jabra headset models with 8x8 X Series, 8x8 Video Meetings and 8x8 Contact Center.
Posted April 21, 2020

In the wake of the COVID-19 outbreak, [24]7 has added Voice AI to its free automated FAQ solutions to deflect calls from contact centers.
Posted April 17, 2020

Telestax's partnership with NUSO will speed delivery of cloud communication applications for remote collaboration.
Posted April 17, 2020

NICE inContact's CXone@home now helps companies ensure agent productivity while working from home.
Posted April 17, 2020

GM Voices's voice prompt bundle features professionally recorded greetings and on-hold programs.
Posted April 17, 2020

PhoneMyBot provides voice and telephony access to chatbots. (Featured on SpeechTechMag.com.)
Posted April 16, 2020

Speakeasy AI voice-enables Inbenta chatbots with integration for deployment within voice channels like IVR. (Featured on SpeechTechMag.com.)
Posted April 16, 2020

CSG worked with Artificial Solutions to launch its new Conversational AI solution. (Featured on SpeechTechMag.com.)
Posted April 16, 2020

TELUS' Work Anywhere enables the deployment of at-home customer service teams and solutions.
Posted April 16, 2020

Rescue Live Lens enables visual support via mobile camera share for field service and customer service teams to deliver on-site support from afar.
Posted April 16, 2020

Talkdesk for Travel & Hospitality provides free Talkdesk cloud contact center solutions for the tourism industry hit hard by the coronavirus.
Posted April 15, 2020

LiveChat customers are now able to use Apple Business Chat to communicate directly with companies using the Messages app on Apple products.
Posted April 15, 2020

KustomerIQ leverages advanced artificial intelligence to help agents analyze and take action on customer requests.
Posted April 15, 2020

LogMeIn's GoToConnect Support Center brings cloud-based contact center technology to service and support organizations and can be deployed in one day.
Posted April 15, 2020

Noble is helping companies move to work-from-home teams in only two days to maintain business continuity during the COVID-19 crisis
Posted April 15, 2020

8x8's Video MeetingsPro is powered by Jitsi and runs on the Oracle Cloud infrastructure.
Posted April 15, 2020

Solutions include HGS DigiBOTS and Work@Home solutions to help businesses manage call volume, reduce wait times, and deliver customer service amid COVID-19 crisis.
Posted April 14, 2020

Rapid Remote helps companies deliver secure payment services with home and remote contact center agents within 48 hours.
Posted April 14, 2020

With Voice-to-Agent Messaging, consumers can leave detailed messages that are automatically transcribed, understood, and routed to agents using Nuance Conversational AI. (Featured on SpeechTechMag.com.)
Posted April 14, 2020

SightCall is offering free access to SghtCall Visual Support on Salesforce AppExchange for collaboration in a real-time video environment.
Posted April 13, 2020

BirdEye Interactions is being offered free to distressed businesses for texting with customers.
Posted April 07, 2020

Studio 6.5 helps companies rapidly scale omnichannel self-service solutions.
Posted April 07, 2020

Pegasystems' new fixed-price offerings help businesses deploy customer microjourneys, email bots, or workforce intelligence in just weeks.
Posted April 07, 2020

CT Cloud Contact Center is available for quick deployment in response to COVID-19.
Posted April 07, 2020

Five9 FastTrack helps companies transition to work from home quickly.
Posted April 06, 2020

Rapid Response Virtual Agent intercepts callers with a seamless channel-switching experience to answer commonly asked questions and screen callers.
Posted April 03, 2020

Rapid Response gives organizations free cloud contact center solution deployed in 48 hours with no premiums for volume spikes and comprehensive training and support.
Posted April 03, 2020

Dialpad is making cloud-based telephony, video conferencing, and call center tools available for free to keep people connected and productive during the COVID-19 outbreak.
Posted April 03, 2020

Zendesk has added support for Arabic, Chinese, Danish, Indonesian, Italian, Japanese, Korean, Polish, Romanian, Russian, and Thai to its Answer Bot.
Posted April 03, 2020

NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers.
Posted April 03, 2020

RingCentral Video is a complete video phone and messaging solution.
Posted April 03, 2020

Vonage Verify API now enables two-factor authentication and custom workflows.
Posted April 02, 2020

New features help Capacity provide more comprehensive support automation for companies.
Posted April 02, 2020

Contact center supervisors can manage teams without switching between applications with NovelVox Cisco Supervisor Desktop.
Posted April 02, 2020

AVANT Communications will offer Avaya's new collaboration solution through its network of trusted advisors.
Posted April 02, 2020

The combined NICE inContact/RingCentral solution provides cloud contact center, cloud PBX, video meetings, and team messaging for work-from-home agents.
Posted April 02, 2020

Avaya Cloud Office is now generally available to meet the need to work from anywhere on any device.
Posted April 01, 2020
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