News Briefs

Solution architected as a full SaaS solution with no need for any on-premise support.
Posted August 13, 2014

Solution can embed links into SMS and email messages to track audience click behavior.
Posted August 12, 2014

Upgrades include enhanced ACD and improved automated reporting for scheduled callbacks.
Posted August 12, 2014

Joint initiative also offers existing Avaya customers a hybrid model with managed migration to help them evolve from on-site to cloud based services
Posted August 12, 2014

Argentinean and Chilean markets to see a spurt in demand, while Brazil forecasted to have slower growth.
Posted August 08, 2014

Version 6.0 release includes a beta version of Badgeville Analytics that uses big data to provide user behavior and engagement information.
Posted August 08, 2014

Embedded video support delivers more value to customers and agents beyond text support articles.
Posted August 06, 2014

Solution automatically triggers content and offers based on customer behaviors.
Posted August 06, 2014

Solution features call recording, quality management, speech, desktop, text analytics and more.
Posted August 06, 2014

Solution eliminates contact center infrastructure, and complex and expensive telephony systems.
Posted August 06, 2014

Solution allows customer feedback to be captured via mobile devices, both online and offline.
Posted August 06, 2014

Dell solution lets Genesys extends its NetSuite platform.
Posted August 05, 2014

Contact center and dialer software integrated with upgraded CallScripter application offers increased agent productivity and enhanced compliance.
Posted August 05, 2014

Features over a hundred enhancements and new features including contextual promotions and advanced cross-selling capabilities.
Posted August 05, 2014

Offering helps companies expand multichannel commerce efforts in the cloud.
Posted August 01, 2014

China Mobile Jiangsu Branch replaces phone menu trees with a conversational speech interface.
Posted August 01, 2014

Release also includes revamped version of SpeechStorm Mobile eXperience for iPhone and Android.
Posted July 31, 2014

Enables managers to understand volume, trends and key customer service metrics.
Posted July 30, 2014

Application offers improved search criteria and performance for call center clips.
Posted July 30, 2014

Solution tracks email opens and saves emails to CRM from iPhones.
Posted July 30, 2014

Joint solution offers omnichannel capabilities for contact centers.
Posted July 30, 2014

Solution captures, connects and analyzes data across touch points and systems.
Posted July 29, 2014

Solution drives relevant alerts and information to collector and supervisor desktops within the contact center.
Posted July 29, 2014

Solution delivers an integrated feedback system that provides visibility into customer feedback and sentiment across both support and sales departments.
Posted July 29, 2014

To keep up with millennials, marketers should focus on the experiences customers want throughout the customer journey.
Posted July 24, 2014

Solution provides secure cloud telephony and unified communications with customer service functionality.
Posted July 24, 2014

Platform unbundles social and marketing data from SaaS applications.
Posted July 23, 2014

Partnership extends professional services capabilities and reseller services
Posted July 23, 2014

Offering highlights pre-configured solutions for scoring customer service, sales performance and outbound collections.
Posted July 23, 2014

Text and social media analytics solution provides sentiment analysis of unstructured data.
Posted July 23, 2014

Features include CRM improvements and Google+ integration.
Posted July 22, 2014

Addition of LinkedIn lets Oracle serve B2Bs, and companies that need multichannel social strategy.
Posted July 17, 2014

Integration enables large enterprises to bring voice of the customer insights and NPS into Salesforce workflows.
Posted July 17, 2014

Social media monitoring tool focuses on engagement metrics that provides real-time visibility.
Posted July 16, 2014

Initial segment of customers will automatically receive emailed boarding passes up to 24 hours before flights.
Posted July 14, 2014

Includes multichannel desktop.
Posted July 14, 2014

TRUSTID authenticates call origination; Nuance Voice Biometrics identifies customers by voice.
Posted July 14, 2014

Survey finds that brands need to understand how the roles of customer engagement are evolving to multiple social media channels.
Posted June 26, 2014

Unified and enterprise-wide solution features social media and voice of the customer tools and multichannel analytics.
Posted June 26, 2014

Provides relevant knowledge throughout the customer journey across devices.
Posted June 25, 2014

Technology separates media infrastructure from application functionality of contact center software.
Posted June 25, 2014

Combination of Twilio's communication platform with Google Chromebook for Business enables enterprises to jettison old-school on-premises hardware.
Posted June 24, 2014

Telco industry veteran Vasili Triant named interim CEO.
Posted June 24, 2014

Acquisition strengthens Oracle Service Cloud with co-browsing technology to improve customer experiences through connected real-time engagements.
Posted June 24, 2014

New capabilities include gamification and video support.
Posted June 24, 2014

New product uses companies' platforms to generate customer experience test cases for IVR call flows.
Posted June 24, 2014

Program members can receive 15 percent commission for up to two years.
Posted June 24, 2014

Four Clouds suite includes on-demand cloud systems that optimize the trade-off between risk and efficiency.
Posted June 24, 2014

Technology broadens customer profiles and triggers automated workflow actions to drive new sales.
Posted June 19, 2014

Despite enthusiasm for CEM, few financial services companies can deliver all of the elements customers expect.
Posted June 19, 2014
Pages
1234567891011121314151617
18
19202122232425
26