Vonage AI Virtual Assistant provides a conversational interface for voice-enabled customer self-service.
Posted September 28, 2021
Arise's Digital Companion provides automated assistance to agents and customers in real time.
Posted September 28, 2021
SmartAssist can respond to conversations across voice or digital channels.
Posted September 28, 2021
Integration lets Microsoft Azure Speech to Text users procure and deploy CallMiner as an out-of-the-box solution.
Posted September 28, 2021
8x8 Frontdesk blends unified communications and contact center capabilities on one platform using 8x8's XCaaS.
Posted September 28, 2021
Talkdesk Phone unifies collaboration and contact center applications on one platform.
Posted September 28, 2021
Google has expanded the number of solutions, peripheral devices, and contact center systems that work with Chrome OS.
Posted September 27, 2021
Syniverse has brought WhatsApp messaging capabilities to its Syniverse CPaaS Concierge platform. (Featured on DestinationCRM.com.)
Posted September 23, 2021
Dialpad users can now launch communications apps directly within Salesforce Sales Cloud and Salesforce Service Cloud. (Featured on DestinationCRM.com.)
Posted September 23, 2021
Insightly Service is a customer service and support ticketing application. (Featured on DestinationCRM.com.)
Posted September 22, 2021
SMG expands its contact center and conversation analytics capabilities with a CallMiner partnership. (Featured on SpeechTechMag.com.)
Posted September 21, 2021
8x8 is delivering cloud phone and contact center solutions for multinational organizations in Russia, Japan, Puerto Rico, and dozens of other countries. (Featured on DestinationCRM.com.)
Posted September 21, 2021
SightCall's integration with LanguageLine brings live interpreters to its visual assistance platform.
Posted September 16, 2021
Alvaria's new customer experience and workforce engagement management suites are part of its larger contact center solutions portfolio.
Posted September 16, 2021
Sendbird has added FAQ Bot to its Sendbird Desk customer service app.
Posted September 16, 2021
Linc helps Gladly users resolve complex ecommerce use cases through automated digital workers. (Featured on DestinationCRM.com.)
Posted September 16, 2021
Front's Customer Communication Hub updates bring actionable customer context into the inbox. (Featured on DestinationCRM.com.)
Posted September 16, 2021
ServiceNow's Now Platform Rome release helps companies adjust to the hybrid work era. (Featured on DestinationCRM.com.)
Posted September 16, 2021
Bell Canada will provide cloud contact center services to Canadian businesses with NICE CXone on Canada's largest voice and data network. (Featured on DestinationCRM.com.)
Posted September 15, 2021
KnowledgeIQ with Salesforce allows customer-facing teams to access information sourced from their entire business. (Featured on DestinationCRM.com.)
Posted September 15, 2021
NovelVox's new CTI connectors can be deployed in the cloud or on premises.
Posted September 15, 2021
The eDesk-Aircall partnership centralizes email, chat, social, and phone communications for ecommerce retailers
Posted September 15, 2021
Artificial intelligence technology from Kare Knowledgeware will enable new self-service, automated engagement, and augmented agents in Dialpad Contact Center.
Posted September 15, 2021
Glia is pairing with Kasisto to incorporate AI into its Digital Customer Service Platform. (Featured on DestinationCRM.com.)
Posted September 14, 2021
New capabilities in IBM Watson Assistant include enhanced search, transcription, and agent hand-off tools and an integration with IntelePeer. (Featured on DestinationCRM.com.)
Posted September 10, 2021
Zappix's visual IVR and other self-service platforms have been integrated with C-Zentrix's CZ Video Chat and CZ Chat.
Posted September 10, 2021
Incident management, swarming in Slack, omnichannel routing in Flow, and extended contact center capabilities round out the new offerings. (Featured on DestinationCRM.com.)
Posted September 09, 2021
Help Lightning's ServiceNow integration lets companies support complex service scenarios using remote assistance software.
Posted September 08, 2021
Coveo's Personalized Agent Full Search and Slack connector help contact center staff access previous interactions on more platforms.
Posted September 08, 2021
SKEEPERS' CX Management helps companies streamline customer feedback processes. (Featured on DestinationCRM.com.)
Posted September 03, 2021
BotcoLive hands over automated chats to live agents. (Featured on DestinationCRM.com.)
Posted September 02, 2021
The latest version of NICE's robotic process automation features artificial intelligence to customize recommendations and agent guidance.
Posted September 01, 2021
Observe.AI is expanding into the omnichannel customer experience market with its ScopeAI acquisition. (Featured on DestinationCRM.com)
Posted August 31, 2021
The Cognigy Insights analytics suite will enhance the Cognigy.AI platform to make sense of conversational data. (Featured on SpeechTechMag.com.)
Posted August 31, 2021
MiaRec has updated the voice analytics in its call recording, transcription, and quality assurance solutions. (Featured on SpeechTechMag.com.)
Posted August 31, 2021
By integrating with SAP Service Cloud, eGain Knowledge Hub can provide contextual knowledge and conversational guidance for contact center agents in the work-from-home world. (Featured on DestinationCRM.com.)
Posted August 26, 2021
Beyond the Cleverly addition, Zendesk is adding proactive messaging, reporting, and workflow tools and integrations.
Posted August 26, 2021
RingCentral's product updates include tighter security, more integrations and add-ins, and more video meeting options.
Posted August 26, 2021
Joining Microsoft's Business Applications ISV Connect Program expands NICE CXone's capabilities to Microsoft Dynamics.
Posted August 26, 2021
NXTsoft is connecting Finn AI's chatbots to financial institutions' integral systems.
Posted August 26, 2021
Sanas' accent matching technology, which uses a speech-to-speech approach, will be rolled out to seven contact center outsourcers this fall. (Featured on SpeechTechMag.com.)
Posted August 26, 2021
NICE Enlighten AI enables complaint management and remediation by automating analysis of every interaction through voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 25, 2021
MarketsandMarkets expects the global unified communication and collaboration market to reach $127 billion by 2026.
Posted August 25, 2021
Through the partnership, Dialpad Contact Center now includes agent forecasting, scheduling, and quality management from Playvox.
Posted August 25, 2021
SYNNEX will offer 8x8's cloud communications and contact center solutions to its partners.
Posted August 24, 2021
Cardprotect Voice+ now enables secure financial transactions within Epic's electronic health records for healthcare providers and patients. (Featured on DestinationCRM.com.)
Posted August 23, 2021
Yext's new product for Salesforce Service Cloud is available on the App Exchange. (Featured on DestinationCRM.com.)
Posted August 20, 2021
Edify Huddle CX 4.0 is a single contact center and unified communications solution with enhanced speed, simplicity, and choice .
Posted August 19, 2021
Brandessence Market Research expects the WebRTC market to grow by 41.2 percent per year for the next six years.
Posted August 18, 2021
Mordor Intelligence eyes 12.65 percent CAGR for the customer engagement solutions market for the next five years.
Posted August 18, 2021