NICE is expanding its self-service capabilities with its GoMoxie acquisition. (Featured on DestinationCRM.com.)
Posted August 11, 2021
Avaya has acquired contact center developer CTIntegrations, strengthening the Avaya OneCloud platform.
Posted August 10, 2021
Splice's redesigned Thrive platform helps companies collect and act on customer feedback.
Posted August 05, 2021
Balto Real-Time Coaching and QA work on 100 percent of calls into the contact center.
Posted August 05, 2021
Interactions' new intelligent virtual assistant is a vertical-specific product for the insurance industry.
Posted August 05, 2021
HealthAI is a conversational voice, email, and chat bot for the healthcare industry.
Posted August 04, 2021
CXone Smart Assist Powered by Amelia brings conversational AI to customer self-service.
Posted August 04, 2021
Comm100's Keyword Bot helps consumers interact with companies through targeted keyword searches. (Featured on DestinationCRM.com.)
Posted August 03, 2021
NICE CXone Summer 21 Release offers self-service and AI-powered enhancements.
Posted August 02, 2021
Ooma's partnership with UJET brings together unified communications and customer experience management
Posted July 29, 2021
8x8 XCaaS enhancements deliver large video meetings, tighter Microsoft Teams integration and advanced mobility support.
Posted July 28, 2021
NovelVox's solutions are now available to users of Genesys Cloud, Genesys Pure Engage, and Genesys Pure Connect.
Posted July 28, 2021
Emplifi has added support options to its Email Virtual Assistant and Social Messenger. (Featured on DestinationCRM.com.)
Posted July 27, 2021
Alida's Summer 21 product release includes more than 100 integrations and advanced analytics. (Featured on DestinationCRM.com.)
Posted July 27, 2021
Uniphore and Jacada together will offer full low-code and no-code contact center automation capabilities. (Featured on DestinationCRM.com.)
Posted July 27, 2021
Investment firm Thoma Bravo has acquired Medallia for $6.4 billion. (Featured on DestinationCRM.com.)
Posted July 27, 2021
TELUS's Intelligent Insights monitors automation and bots in a single solution. (Featured on DestinationCRM.com.)
Posted July 27, 2021
The 3CLogic-ScreenMeet partnership complements ServiceNows digital channels with integrated voice and video capabilities.
Posted July 22, 2021
Dial800 has launched a new VoIP service, expanded analytics, and new integrations as part of a corporate refresh.
Posted July 21, 2021
CXInfinity's video chat offering lets companies move back and forth between text and video conversations.
Posted July 21, 2021
Textel adds SMS and MMS texting to the Five9 Intelligent Cloud Contact Center.
Posted July 21, 2021
Nextiva Contact Center is an integrated suite of contact center and collaboration tools.
Posted July 15, 2021
Swampfox Technologies' First In Line 3.1 is a callback solution for Cisco-based contact centers.
Posted July 15, 2021
Semafone SecureWeb+ secures payments on third-party merchant websites and CRM systems without compromising PCI DSS compliance. (Featured on DestinationCRM.com.)
Posted July 15, 2021
Partnership combines Clarabridge's conversational analytics with Five9's cloud contact center solutions.
Posted July 14, 2021
New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce.
Posted July 14, 2021
Uniphore's AI innovations deliver self-learning systems to support agents and supervisors before, during, and after calls.
Posted July 14, 2021
The OneLink acquisition positions Webhelp to expand operations in the Americas.
Posted July 14, 2021
Grand View Research credits COVID-19 lockdowns for increasing use of cloud-based contact center solutions.
Posted July 07, 2021
The two companies' unique voice matching technology requires no input from call center staff. (Featured on SpeechTechMag.com.)
Posted July 07, 2021
NICE expands proactive conversational AI capabilities with CXone SmartReach.
Posted July 07, 2021
NovelVox's Amazon Connect desktop and wallboard apps provide full visibility into customer information and agent performance.
Posted July 07, 2021
Bucher + Suter customers can now benefit from Cisco Contact Center integration directly via Salesforce Service Cloud Voice with b+s Connects.
Posted July 06, 2021
noHold has launched its Virtual Call Center Agent app on Finastra's FusionFabric.cloud.
Posted July 06, 2021
Global Industry Analysts projects the worldwide IVR market to hit $6.1 billion in six years. (Featured on SpeechTechMag.com.)
Posted July 02, 2021
Talkdesk customers now have an all-in-one solution that unifies phone, digital channels, and CRM data embedded within Salesforce Service Cloud.
Posted July 02, 2021
Clara will search across all customer feedback and interaction sources to give needed insights.
Posted June 30, 2021
Unbabel's Zendesk Agent Workspace integration lets agents communicate with customers in any language across channels.
Posted June 29, 2021
Customers can move between automated and assisted chat with Clickatell's integration between Chat Desk and Chat Flow.
Posted June 29, 2021
Vonage Contact Center for Salesforce Service Cloud Voice brings automation, intelligence, and global calling capability to Service Cloud Voice.
Posted June 28, 2021
Tenfold NextGen CTI for Service Cloud Voice lets users leverage Tenfold's integration-platform-as-a-service) to connect enterprise telephony to Salesforce Service Cloud Voice.
Posted June 25, 2021
Upland's $23.3 million purchase of Panviva enhances its contact center knowledge management portfolio.
Posted June 25, 2021
Avaya OneCloud for Salesforce Service Cloud brings together calls, digital engagement, and CRM data for service agents.
Posted June 25, 2021
DRUID Oxygen is a drag-and-drop conversational automation platform. (Featured on DestinationCRM.com.)
Posted June 24, 2021
Aquant Service Insights converts unstructured service data into detailed insights for visibility into customers at risk of churn and workforce training opportunities. (Featured on DestiantionCRM.com.)
Posted June 24, 2021
LiveChat's Chat Widget now supports keyboard input and text-to-speech screen readers. (Featured on DestinationCRM.com.)
Posted June 22, 2021
Awaken Intelligence combines contact center scripting technology with Genesys' customer experience platforms. (Featured on DestinationCRM.com.)
Posted June 22, 2021
Yellow.ai is adding voice virtual assistants to its Conversational CX Automation Platform. (Featured on DestinationCRM.com.)
Posted June 22, 2021
The alliance between Genesys and Qualtrics gives companies a comprehensive view of the customer service experience, based on sentiment and service history.
Posted June 18, 2021
Fonative is now verifying calls on its networks ahead of the FCC STIR/SHAKEN mandate.
Posted June 18, 2021