Company further strengthens its direct and partner sales channels with its cloud contact center solutions. (Featured on SpeechTechMag.com.)
Posted June 16, 2020
UiPath now offers always-on, scalable conversational capabilities combined with automation on the most popular global messaging channels.
Posted June 16, 2020
Servion has completed several Cisco certifications and can now sell, install, and manage Cisco contact center and collaboration products in the United Kingdom.
Posted June 15, 2020
IXCloud records, stores, and analyzes interactions over Microsoft Teams without physical or virtual servers.
Posted June 11, 2020
Noble adds features to its contact center employee engagement platform.
Posted June 11, 2020
The latest version of the Optanix Platform delivers new capabilities for unified communications.
Posted June 09, 2020
New capabilities help companies staff their contact centers while still complying with social distancing, workspace hygiene checks, and workforce assignment rules.
Posted June 09, 2020
The partnership brings together cloud-based contact center and unified communications platforms.
Posted June 08, 2020
New features enhance the mobility of contact center agents and subject matter experts.
Posted June 04, 2020
Remote Support includes an AR camera, screen sharing, and real-time voice chat in one app. (Featured on DestinationCRM.com.)
Posted June 03, 2020
Pega Process Fabric is designed to weave together disparate technologies to improve customer, employee, and partner experiences. (Featured on DestinationCRM.com.)
Posted June 02, 2020
Research firm MarketsandMarkets expects the CEM market to grow from $7.75 billion to $14.5 billion by 2024. (Featured on DestinationCRM.com.)
Posted June 02, 2020
New capabilities are added to Empirix's Hammer Cloud platform for network, infrastructure, and application testing and monitoring.
Posted May 28, 2020
Integrations extend UJET's ability to protect the identities of contact center workers and customers.
Posted May 27, 2020
Uniphore brings its auMina and akeira automation technology to Sitel's customers.
Posted May 27, 2020
CX Infinity for Cisco UCCX is a contact center application for digital customer engagements.
Posted May 27, 2020
Sytel Global Compliance helps contact centers manage consumer opt-outs.
Posted May 26, 2020
NICE inContact and Zendesk continue working together to support remote contact center teams.
Posted May 21, 2020
Talkdesk adds quality management, call and screen recording, and speech analytics to its WEM suite.
Posted May 21, 2020
The Luma 2.X Series sets the stage for increases in automation and knowledge management.
Posted May 20, 2020
IDFraud Contact Center uses voice biometrics to help telcos prevent new subscriber fraud. (Featured on SpeechTechMag.com.)
Posted May 20, 2020
Observe.ai's integration with Genesys Cloud enables businesses to analyze calls with sentiment analysis for compliance and quality monitoring, agent performance, and remote agent coaching in a single platform. (Featured on SpeechTechMag.com.)
Posted May 20, 2020
Genesys is the first to integrate with both Zoom Phone and Zoom Meetings. (Featured on DestinationCRM.com.)
Posted May 19, 2020
Verint brings interaction recording and compliance assurance to Microsoft Teams. (Featured on DestinationCRM.com.)
Posted May 19, 2020
NICE is offering complimentary NEVA licenses and predefined use cases packaged with professional services to help organizations create automations to support employees. (Featured on DestinationCRM.com.)
Posted May 18, 2020
This new integration empowers sales and support agents to reply directly to messages from Facebook users within the CallTrackingMetrics app. (Featured on DestinationCRM.com.)
Posted May 15, 2020
Cloud contact center provider 3CLogic is adding Observe.ai's SpeechNLP, call transcription, sentiment analysis, and quality management features. (Featured on SpeechTechMag.com.)
Posted May 15, 2020
Rainier enables contact centers to become PCI-DSS-compliant overnight while keeping telephony systems on premises.
Posted May 14, 2020
The Cogito Dialog AI coaching is designed to support agents through higher call volumes.
Posted May 14, 2020
Maximus is partnering with Genesys to offer the Maximus Genesys Engagement Platform for government agencies. (Featured on DestinationCRM.com.)
Posted May 14, 2020
Reply will extend Kustomer's IQ Intelligence Platform with artificial intelligence, chatbot, and deflection capabilities. (Featured on DestinationCRM.com.)
Posted May 14, 2020
BabbleLabs Clear Edge for Client is speech enhancement software for remote workers in noisy environments.
Posted May 13, 2020
Virgin Media Business can now offer 8x8's cloud communications platform to business customers across the United Kingdom.
Posted May 13, 2020
NovelVox's CX Infinity is a messaging and multichannel customer engagement platform. (Featured on DestinationCRM.com.)
Posted May 12, 2020
LogMeIn's Rescue Live Guide delivers seamless and secure co-browsing for customer support.
Posted May 12, 2020
Vonage Contact Center is integrated with ServiceNow's Customer Service Management solution to create Vonage Contact Center for ServiceNow.
Posted May 12, 2020
CallTower's Extended Response Program empowers businesses with risk-free access to cloud-based unified communications, collaboration, and contact center solutions.
Posted May 11, 2020
Automated FAQ Response lets companies respond to customer questions through WhatsApp for Business.
Posted May 08, 2020
Five9's new packaged applications are built on the Whendu platform and cover workflow automation. (Featured on DestinationCRM.com.)
Posted May 07, 2020
RingCentral's newest app lets users switch between devices and modes of communication, including team messaging, calling, and video meetings.
Posted May 06, 2020
RealPage's chatbot is part of Contact Center 3.0 to supplement limited on-site staffing.
Posted May 06, 2020
Agent-Expert Consultation allows contact center agents to bring subject matter experts into customer conversations via Zoom. (Featured on DestinationCRM.com.)
Posted May 05, 2020
New messaging tools allow businesses to communicate with customers and colleagues via texting. (Featured on DestinationCRM.com.)
Posted May 05, 2020
Pega Customer Service Unified Messaging Edition centralizes messaging channels. (Featured on DestinationCRM.com.)
Posted May 05, 2020
CSAT Pro measures customer satisfaction and provides actionable solutions in real time.
Posted May 04, 2020
CallTower's Webex Teams integration enables a complete Cisco UCaaS and collaboration experience
Posted April 30, 2020
Verint launches a work-from-home insights platform as part of its Desktop and Process Analytics package.
Posted April 30, 2020
The integration extends Freshworks' omnichannel experience to allow teams and customers to collaborate and communicate via the popular messaging platform. (Featured on DestinationCRM.com.)
Posted April 29, 2020
ScreenMeet Live lets agents escalate text chat sessions with customers on desktop and mobile to voice, video chat, and screen share directly from within their CRM systems.
Posted April 29, 2020
Talkdesk CXTalent and Talkdesk Academy link contact center job seekers with companies looking to hire. (Featured on DestinationCRM.com.)
Posted April 28, 2020