Avaya Deepens Integrations with Microsoft

Avaya, a communications and collaboration solutions provider, has worked with Microsoft to create cloud communications solutions for customer and employee experience.

The joint solutions include Avaya's OneCloud CPaaS (communications platform as a service) integrated with voice, video, chat and SMS capabilities of Microsoft Azure Communication Services.

Additionally, Avaya and Microsoft have strengthened the integration of Avaya OneCloud Contact Center as a Service (CCaaS) with Microsoft Azure, Microsoft Teams, and Microsoft Dynamics 365. Avaya SBCs are now certified for Microsoft Teams Direct Routing and Media Bypass and are designed to complement Avaya's OneCloud CCaaS solutions.

"Avaya and Microsoft are responding to our customers who have asked us to deliver more integrated experiences for Avaya OneCloud Contact Center running in Microsoft Azure and Microsoft 365. Together we are providing true integration, spanning not just the contact center application itself but also the underlying communication platforms. Additionally we will be implementing Microsoft's powerful AI capabilities via Azure Cognitive Services," said Anthony Bartolo, executive vice president and chief product officer at Avaya, in a statement. "Avaya's market-leading solutions in Cloud Contact Center combined with Microsoft's presence in cloud collaboration is compelling for existing and new customers alike."

"The global collaboration with Avaya is an example of how Microsoft, collaborating with other industry leaders, is meeting businesses' requirements for integrated communications solutions that transform customer and employee experience," said Scott Van Vliet, corporate vice president of intelligent conversation and cmmunications cloud at Microsoft, in a statement. "This relationship benefits from the combined strengths of the two companies to connect businesses to their customers via powerful communication experiences across platforms, all with the resiliency, enterprise-grade security, and cloud scale of Microsoft Azure."