Liquid Studios for Pega Catalyst help companies create customer experience apps. (Featured on DestinationCRM.com.)
Posted August 14, 2019
The latest version of Conversica's AI platform offers a Conversation Editor, user profiles for setting user access controls, an expanded conversation library, and visualizations of conversation flows.
Posted August 12, 2019
Intermedia's acquisition of Telax brings together cloud-based unified communications and contact center solutions.
Posted August 12, 2019
Luminoso Daylight now features advanced sentiment analysis in a no-code application for customer analytics. (Featured on DestinationCRM.com.)
Posted August 07, 2019
Zendesk's integration with WhatsApp Business API delivers customer conversations across web, mobile, and messaging.
Posted August 07, 2019
Twilio Conversations provides one unified API to scale group conversations across SMS, MMS, chat, and WhatsApp.
Posted August 07, 2019
Bright Pattern is teaming with Robert C. Davis and Associates to bring consulting practices and omnichannel contact center technology to midsized and enterprise organizations.
Posted August 07, 2019
RingCentral's agreement with Fujitsu adds its cloud communications and contact center solutions to Fujitsu's Digital Workplace.
Posted August 07, 2019
Voximplant's Smartcalls upgrades include Google Dialogflow and SIP integrations.
Posted August 06, 2019
Atos will sell NICE inContact's CXone integrated with Circuit, the Atos unified communications and collaboration (UCC) cloud solution.
Posted August 06, 2019
PBX_Change is now authorized to resell and consult on Cisco's technology.
Posted August 06, 2019
The partnership connects Tenfold's cloud integration layer and intelligent integrated desktop agent with Avaya IX Contact Center and Avaya IX Workplace.
Posted July 31, 2019
Chorus.ai works with ZOOM on secure call recording compliance.
Posted July 31, 2019
Financial firms can now leverage NICE compliance recording and object-based cloud storage to retain growing volumes of communications required for key regulations.
Posted July 31, 2019
Global Relay has bolstered the analytics in its latest release.
Posted July 31, 2019
Aspect Unified IP Infinity commits additional support and long-term benefits to users of Aspect's contact center platform.
Posted July 30, 2019
8x8 Express is a complete phone systems with video and audio capabilities for small organizations.
Posted July 25, 2019
The 3CInteractyive acquisition will accelerate IMImobile's growth in the U.S. market.
Posted July 24, 2019
Westcon will act as RingCentral's reseller in the United Kingdom and Ireland.
Posted July 24, 2019
Bright Pattern partners with Zappix to deliver on-demand customer service and omnichannel contact center capabilities. (Featured on DestinationCRM.com.)
Posted July 23, 2019
8x8's Wavecell acquisition extends its cloud platform to include service delivery capabilities and APIs for SMS, chat apps, voice, and video.
Posted July 18, 2019
New offices and contact center allow Noble to provide services and support for the company's regional and global partners.
Posted July 17, 2019
Verint's Financial Compliance portfolio integrated with Teams will enable businesses to capture Microsoft Teams interactions across contact center, back-office, and trading floor operations.
Posted July 16, 2019
NICE Trading Recording, NICE inContact CXone, and NICE Multi Channel Recording will be seamlessly integrated with Microsoft Teams.
Posted July 16, 2019
Auraya EVA helps authenticate customers using voice over phone and digital channels. (Featured on DestinationCRM.com.)
Posted July 15, 2019
Integration brings together Five9's Intelligent Cloud Contact Center with Microsoft Teams to enable customer service agents to collaborate with experts. (Featured on DestinationCRM.com)
Posted July 12, 2019
8x8 Managed Technical Services enhances existing networks to deliver optimum performance for mission-critical applications.
Posted July 11, 2019
Transcosmos has joined the Jasmy Initiative to use customer data securely while providing customers more control over their own data.
Posted July 10, 2019
Hybrid cloud enables users to minimize or eliminate toll charges and to increase the reliability and quality of test calls.
Posted July 10, 2019
Inference's Studio platform now enables virtual agents to provide customer care via the WhatsApp messaging application.
Posted July 10, 2019
AI Defender auto-checks service quality in call centers. (Featured on DestinationCRM.com.)
Posted July 08, 2019
CXsuccess customer services for CXone helps contact center leaders with ongoing business value realization and long-term success.
Posted July 02, 2019
Omilia miniApps offer bite-size conversational self-service.
Posted June 27, 2019
Instant Consent on Terms & Disclosures automates the process of collecting digital customer acknowledgments.
Posted June 27, 2019
Connected Customer Conversations weaves customer interaction channels together.
Posted June 27, 2019
EdgeVerve AssistEdge Engage is an intelligent automation platform for contact centers.
Posted June 27, 2019
Partnership leads to bi-directional text messaging.
Posted June 27, 2019
Semafone Cardprotect Relay+ enables businesses to accept customer payments through all channels.
Posted June 27, 2019
Huddle is a cloud-native unified communications and contact center platform.
Posted June 27, 2019
Upgraded versions of Unymira's knowledgebase products for contact centers are easier to use and more powerful.
Posted June 26, 2019
Cyara Accelerator for Amazon Connect takes users through five steps for migrating their contact centers to the cloud-based Amazon Connect platform.
Posted June 26, 2019
Agent Assist is Comm100's artificial intelligence-powered virtual assistant for contact center agents.
Posted June 26, 2019
NovelVox's Cisco Finesse Mobile Agent 2.0 offers an enhanced user interface and advanced integrations.
Posted June 26, 2019
Behavox launches voice biometrics and adds Mandarin and Cantonese language functionalities within Behavox Voice.
Posted June 26, 2019
New features improve integration between Oracle CRM and contact center communications infrastructures.
Posted June 26, 2019
8x8 Contact Center is a complete stand-alone cloud-based customer support solution.
Posted June 25, 2019
AnsweriQ's Robo Assist allows single-click automation for customer service teams.
Posted June 25, 2019
Microsoft Dynamics and Verint Monet systems are among the new integrations announced by UJET today.
Posted June 25, 2019
Flowroute's Network of Networks now provides extensive coverage in more than 160 countries.
Posted June 24, 2019
SIP trunking service enables businesses to add advanced unified communications features while preserving their PBX investments.
Posted June 20, 2019