UJET, a provider of cloud customer support solutions, has integrated identity management technology from Okta, OneLogin, and Microsoft ADFS into its contact center platforms.
These integrations allow users of the UJET Admin Portal and agent adapters to leverage login authentication to protect the identities of workers and customers while enabling secure authentication across all devices and locations.
"Whether your workforce is remote or on premises, contact centers of all sizes in all industries must have a strong foundation that's based on data protection, identity management, user authentication, and encryption," said Joerg Habermeier, vice president of product at UJET, in a statement. "UJET's identity management integrations ensure that support teams have the right tools to enable their workforce to access work applications seamlessly and securely."
In addition to the new integrations, UJET offers dedicated integrations via OpenID Connect that enable user authentication and single sign-on into any federated identity management service via SAML (Security Assertion Markup Language).
"Protecting their employee and customer identity and data is of utmost importance for contact centers across all industries and borders, particularly as more contact center agents work remotely," said Zeus Kerravala, founder and principal analyst at ZK Research, in a statement. "These new integrations, as well as their previous security and privacy certifications, reinforce UJET's commitment to ensuring their customers can seamlessly secure corporate applications and the identities of workers and customers."