CX Infinity Launches CX Infinity for Cisco UCCX

CX Infinity, providers of a messaging and customer engagement platform, has launched CX Infinity for Cisco UCCX, a contact center application that integrates webchat, Facebook, Twitter, WhatsApp, text message (SMS), email, and voice over a single interface.

CX Infinity allows users to sync agent profiles and states with a dedicated workspace for agents and supervisors.

The agent workspace offers a 360-degree view of customer information, interaction history, canned responses, wrap-up codes, and a unified interface for conversations across channels.

The supervisor workspace offers agent management and control over interaction distribution, real-time performance monitoring, survey and wrap-up reports, and real-time barge-in features.

"CX Infinity for Cisco contact center is an exclusively designed integrated solution for Cisco to drive the highest level of customer engagement with optimized agent productivity. It empowers Cisco UCCX and other contact centers to transform the way customers interact with businesses and define an all-new level of experience over digital channels and voice. An agent can start any conversation across digital channels with context continued even when switching platforms, delivering the right information at the right time," said Amit Gandhi, CEO of CX Infinity and NovelVox, in a statement.

CX Infinity can be installed on premises or in the cloud.