News Briefs

Bomgar Remote Support now integrates with Lionbridge's GeoFluent to support real-time communication across more than 100 languages.
Posted October 02, 2017

Live chat is now integrated with the bot-building application to simplify the creation of call center chatbots.
Posted September 29, 2017

RiverStar Unified Agent Desktop now integrates with NICE inContact CXone.
Posted September 29, 2017

Genesys' contact center solutions are now linked to Office 365, Skype for Business, and Dynamics 365.
Posted September 27, 2017

Fonolo's new Customer Portal offers improved call-back management.
Posted September 27, 2017

IR has launched its Prognosis UC Assessor as a cloud-based service and has added support for Microsoft Teams.
Posted September 26, 2017

The NuBot 3.12 contact center performance testing platform features a number of user interface and feature advances.
Posted September 25, 2017

Nuance Customer Service Messaging brings together real-time and asynchronous communications across mobile channels.
Posted September 25, 2017

Avaya certifies CTIntegrations' CT Suite R3.0 and CT Suite Web Client R3.0 for interoperability with certain Avaya Aura components.
Posted September 25, 2017

The collaboration brings together visual IVR and digital customer engagement for financial institutions.
Posted September 25, 2017

NICE CXone WFO brings workforce optimization to Amazon Connect users.
Posted September 21, 2017

The strategic alliance between 8x8 and Aryaka will improve communications for business users worldwide.
Posted September 21, 2017

NICE's open robotic automation framework drives intelligent process execution through integration with leading AI technologies.
Posted September 20, 2017

Freshworks' Freshchat is a customer messaging platform for sales and support teams. (Featured on DestinationCRM.com.)
Posted September 18, 2017

Partnerships bring intraday workforce automation and IVR capabilities to CXone users.
Posted September 15, 2017

iBenchmark enhances CXone with benchmark data for contact center operations.
Posted September 14, 2017

Augment comes out of stealth mode with a chatbot for customer service. (Featured on DestinationCRM.com.)
Posted September 14, 2017

8x8's Atlassian integrations help businesses modernize communications, collaboration, and customer engagement.
Posted September 13, 2017

New SIP Trunking Service provides VirtualPBX customers with a cost-saving way to modernize existing PBX systems.
Posted September 12, 2017

Bright Pattern now integrates with Monet WFM to provide a complete all-in-one contact center solution.
Posted September 12, 2017

Context Mobile adds real-time in-app activity to support agents' dashboards powered through AI.
Posted September 12, 2017

Enghouse's Survox acquisition broadens its portfolio of contact center solutions.
Posted September 08, 2017

The app offers on-device conversational AI, avatar lip-sync, embedded text-to-speech, and a fusion of face and voice biometric authentication.
Posted September 06, 2017

Fonolo's enhanced platform offers scheduled call-backs and improved metrics.
Posted September 06, 2017

AnswerDash Connector enhances NICE inContact's CXone's web, mobile, and chatbot functionality.
Posted September 06, 2017

Automation Anywhere's Enterprise RPA Platform offers a single portal for deploying an intelligent digital workforce.
Posted September 05, 2017

The partnership brings real-time video customer interactions to NICE inContact CXone.
Posted September 01, 2017

The 3.16 Summer Release provides tools for contact center supervisors to manage agents and day-to-day operations with added customizations.
Posted August 30, 2017

The integration expands credit union access to self-pay channels and merchant services. (Featured on SpeechTechMag.com.)
Posted August 29, 2017

24/7 Wall St. names Comcast the worst and Amazon the best. (Featured on DestinationCRM.com.)
Posted August 29, 2017

CogniCor will provide conversation-based artificial intelligence logic in a virtual assistant integrated with NICE inContact CXone.
Posted August 25, 2017

Voxbone customers can now use cloud-based speech analytics from CallMiner.
Posted August 25, 2017

The new interactive voice response systems helps healthcare organizations capture customer bill payments.
Posted August 24, 2017

The Zappix Visual IVR letrs businesses communicate with deaf customers while complying with accessibity regulations.
Posted August 23, 2017

The new CC-One platform includes integrated workforce optimization, IVR, unified commuinications, analytics, and more in a single product.
Posted August 23, 2017

Amelia's patent covers the technology that transforms data into information to help customers resolve issues.
Posted August 22, 2017

Posted August 21, 2017

SpiceCSM offers its application on the CXexchange Marketplace to enhance the agent experience for NICE inContact CXone users.
Posted August 21, 2017

ProTel's WebRTC-based mobile app for businesses provides omnichannel online customer services.
Posted August 21, 2017

Tom Schollmeyer to lead the company through its next growth phase.
Posted August 18, 2017

Clara is an AI-driven intelligent agent for collecting and acting on customer feedback.
Posted August 17, 2017

Verint Recording for Public Safety delivers omnichannel recording, analytics, and incident reconstruction.
Posted August 17, 2017

ZOSE is a search engine designed for omnichannel contact center optimization.
Posted August 16, 2017

AIVA empowers companiesto build once and deploy anywhere across customer touchpoints.
Posted August 16, 2017

CallMiner speech analytics now supports 30 languages with PCI-compliant redaction of sensitive information.
Posted August 15, 2017

Dennis Fois takes over as president and chief operating officer. (Featured on DestinationCRM.com.)
Posted August 15, 2017

Fonolo's cloud-based call-backs are now available contact centers using Talkdesk.
Posted August 15, 2017

Inbenta will provide hybrid chat and chatbot technology via CXexchange to NICE inContact users.
Posted August 14, 2017

VoiceBase integrates its recording and speech analytics offering into Voxbone's communications platform. (Featured on SpeechTechMag.com.)
Posted August 11, 2017

Elafris now supports Alexa through its virtual agent platform for the insurance industry.
Posted August 09, 2017
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