News Briefs

PinPoint's speech-to-text provides automatic transcription of Spanish contact center recordings for analytics applications.
Posted September 01, 2020

Aspect Via 20 features a new interface, mobile capabilities, and a Salesforce integration.
Posted August 28, 2020

Service Experience Quickstart for ServiceNow helps companies capture and act on customer feedback in ServiceNow CSM.
Posted August 28, 2020

Contact Cloud lets businesses discover effective marketing campaigns and use that data to automate call flows and power their call centers.
Posted August 26, 2020

The combined solution uses artificial intelligence and speech and text analytics to score interactions on communication, compliance, and conduct.
Posted August 26, 2020

Speechmatics and Prosodica partner to use any-context speech recognition to generate insights from call center speech data. (Featured on SpeechTechMag.com.)
Posted August 25, 2020

DVSAnalytics' Interaction Analytics offers desktop and speech analytics in a cloud-based platform.
Posted August 25, 2020

New integration enables Cyara to test Twilio Flex agent routing and data-passing functionality.
Posted August 20, 2020

Lifesize is using Kaptivp's technology to build a contact center collaboration tool.
Posted August 20, 2020

MarketsandMarkets expects conversational AI to grow from a $4.9 billion market to $13.9 billion in the next five years.
Posted August 19, 2020

Live chat, secure payments, and Microsoft Teams and Vonage Virtual Assistant integrations round out the increased functionality in Vonage Contact Center.
Posted August 19, 2020

IstTek is bringing its speech and contact center solutions to the European market. (Featured on SpeechTechMag.com.)
Posted August 18, 2020

Caperio uses AI and speech analytics to improve remote and on-site agent performance. (Featured on SpeechTechMag.com.)
Posted August 18, 2020

Vonage's collaboration with Microsoft has led to Vonage Contact Center for Microsoft Dynamics 365. (Featured on DestinationCRM.com.)
Posted August 18, 2020

J.D. Power launched Conversation Analyzer built on the Tethr platform. (Featured on DestinationCRM.com.)
Posted August 17, 2020

Enhanced integrations and go-to-market strategies highlight the latest deal between Kustomer and UJET.
Posted August 13, 2020

Intercom has added automation and reporting capabilities to its Business Messenger and Inbox customer support offerings.
Posted August 12, 2020

NovelVox has added customer information and call management functionality to its call center solutions.
Posted August 12, 2020

CallMiner and Intradiem are teaming up to provide behavioral insights to contact centers. (Featured on SpeechTechMag.com.)
Posted August 11, 2020

DVSAnalytics has launched Encore Workforce Optimization as a Service (WFOaaS) for Amazon Connect. (Featured on DestinationCRM.com.)
Posted August 11, 2020

Evolve IP has integrated its omnichannel Evolve Contact Suite with Microsoft Teams and Workspaces.
Posted August 07, 2020

Sprinklr enables ServiceNow CSM users to access and respond to customers on social and messaging channels. (Featured on DestinationCRM.com.)
Posted August 06, 2020

Liaa TeleServ is an intelligent virtual agent to manage teleservices, dispatch, survey, notification, and response. (Featured on DestinationCRM.com.)
Posted August 06, 2020

The cloud-based workforce management provider updates its name to represent focus on community within contact centers. (Featured on DestinationCRM.com.)
Posted August 06, 2020

Omnipresence's new contact center capabilities now enable outbound programs. (Featured on DestinationCRM.com.)
Posted July 31, 2020

Bright Pattern's Omnichannel Communication Interaction Platform provides AI-powered automation and remote service desk capabilities.
Posted July 30, 2020

CallRail includes AI-powered call analysis in its latest version of Conversation Intelligence. (Featured on DestinationCRM.com.)
Posted July 30, 2020

Red Box users can now run call recordings through Salesforce Einstein Call Coaching to provide training insights. (Featured on DestinationCRM.com.)
Posted July 30, 2020

A-Game Flex enables contact center supervisors to design and deploy behavior and KPI-based gamification initiatives in minutes.
Posted July 30, 2020

Unscrambl's qbo conversational analytics lets Teams users access data with natural language.
Posted July 29, 2020

Sharpen Technologies' Performance Tiles to provide contact center agents with visibility into their job performance.
Posted July 29, 2020

3CLogic's latest release further embeds calling, contact center, and related capabilities into Microsoft's CRM platform. (Featured on DestinationCRM.com.)
Posted July 28, 2020

New features in Invoca's Summer 2020 Release allow companies to extract and apply more insights from conversational data. (Featured on DestinationCRM.com.)
Posted July 27, 2020

Interactions' Virtual Collection Agent (VCA) is an interactive virtual assistant geared specifically for the collections industry.
Posted July 22, 2020

Dial800 now offers both inbound and outbound call tracking, so users can track, route, and analyze all of their calls.
Posted July 22, 2020

IPsoft has joined Microsoft's partner network and launched its virtual assistant, Amelia, on Azure.
Posted July 21, 2020

The new Unify Office will become the exclusive UCaaS solution for 40 million users of the Atos Unify family of products.
Posted July 21, 2020

Amazon Connect brings telephony to the Salesforce Service Cloud Voice platform.
Posted July 20, 2020

Illuminate leverages machine learning to extract insights, intelligence, and meaning from customer interactions.
Posted July 20, 2020

Astute adds voice of the customer capabilities to its customer experience solutions with its acquisition of iperceptions.
Posted July 20, 2020

Humach's acquisition of InfinitAI adds agent-assist capabilities for AI-powered conversational customer experiences. (Featured on DestinationCRM.com.)
Posted July 17, 2020

Clarabridge has added a number of new features that expand its contact center analytics and engagement platforms as part of the 2020 summer release. (Featured on DestinationCRM.com.)
Posted July 17, 2020

Firstsource Solutions can now add Zappix's visual IVR to its contact center offerings.
Posted July 16, 2020

Nomidio bolsters its multifactor Identity-as-a-Service with Aculab's VoiSentry technology for voice authentication. (Featured on SpeechTechMag.com.)
Posted July 16, 2020

Voximplant is deepening its partnership with Google Cloud via a DialogFlow integration that speeds the development of real-time communications applications and voice bots. (Featured on SpeechTechMag.com.)
Posted July 16, 2020

Chat Desk lets contact center agents resolve customer issues through chat.
Posted July 15, 2020

Recap provides call transcriptions, voice recording, and speech analytics for Microsoft Teams, the Evolve Contact Suite, and Cisco unified communications. (Featured on SpeechTechMag.com.)
Posted July 15, 2020

IPsoft unleashes a new artificial intelligence integration for Genesys Cloud.
Posted July 15, 2020

Journey's Trusted Identity Platform will be integrated into CCT's Omnichannel ContactPro contact center solution.
Posted July 15, 2020

PeakView is UJET's first channel partner in the program. (Featured on DestinationCRM.com.)
Posted July 14, 2020
Pages
1
2
345678910111213141516171819202122232425
2627282930313233343536373839404142434445464748