News Briefs

New integration provides access across platforms for enhanced collaboration. (Featured on DestinationCRM.com.)
Posted August 27, 2018

EXPRESS is an end-to-end platform for turning customer dialog transcripts into artificial intelligence. (Featured on DestinationCRM.com.)
Posted August 27, 2018

AI-powered feature enables connectivity to previously inaccessible virtual desktop environments.
Posted August 22, 2018

Avtex and Adapt are positioned to deepen services in the customer experience arena. (Featured on DestinationCRM.com.)
Posted August 21, 2018

NICE will integrate Mattersight Predictive Behavioral Routing with Nexidia Interaction Analytics and CXone. (Featured on DestinationCRM.com.)
Posted August 21, 2018

Red Box users can now import audio and transcripts of enterprise-wide voice conversations into Salesforce. (Featured on DestinationCRM.com.)
Posted August 21, 2018

The deal brings speech analytics to the AVDS contact center communications platform.
Posted August 17, 2018

Partnerships result in a contact center solution for debt collection agencies.
Posted August 15, 2018

150 million gamers on Discord can now access fast support without disrupting the in-game experience.
Posted August 15, 2018

NICE integrates its NICE Trading Recording with Cloud9 Technologies' C9 cloud-based voice trading platform. (Featured on DestinationCRM.com).
Posted August 14, 2018

Transparency Market Research expects the global voice biometric solutions market to see strong growth through 2026. (Featured on SpeechTechMag.com.)
Posted August 14, 2018

CX100 blends technologies from Avaya and Bright Pattern.
Posted August 08, 2018

Instant CSAT allows organizations to gauge customer satisfaction instantly and non-intrusively.
Posted August 08, 2018

Q-Suite's new Service Management Panel lets cloud contact centers benefit from allocation of services on multiple servers.
Posted August 08, 2018

QGate's latest version of intelli-CTi for Microsoft Dynamics 365 offers compatibility with Dynamics 365, Version 9, and Unified Service Desk, Version 3.3. (Featured on DestinationCRM.com.)
Posted August 03, 2018

The Cisco ecosystem has added workforce optimization provider ZOOM International to its contact center portfolio.
Posted August 02, 2018

Lithium expands its global suite of messaging provider integrations with the addition of WhatsApp Business
Posted August 01, 2018

New solution empowers businesses using Clarabridge CX Social to connect with customers quickly.
Posted August 01, 2018

Limited access integration enables seamless and scalable customer service between businesses and their customers directly on WhatsApp.
Posted August 01, 2018

Nexmo will support WhatsApp's new chat application with a simple API.
Posted August 01, 2018

With the acquisition of YipTel, Broadvoice expands into the contact center space.
Posted August 01, 2018

GenVoicehas launched a true cloud-based business phone system
Posted August 01, 2018

NLP2X recognizes customer intents and converts them into database commands.
Posted August 01, 2018

The partnership between Five9 and Fuze combines contact center and unified communications functionality. (Featured on DestinationCRM.com.)
Posted July 27, 2018

VoiSentry lets companies add voice authentication to any business application.
Posted July 26, 2018

USAN's solution lets users connect Google's Dialogflow Enterprise Edition to existing corporate telephony networks leveraging Google Cloud Platform and Kubernetes.
Posted July 25, 2018

NICE COMPASS Discovery accelerates investigations and automates manual processes around large volumes of financial voice communications.
Posted July 25, 2018

Plum Voice is now listed in Visa's Global Registry of Service Providers
Posted July 25, 2018

Zendesk's integration with Mixpanel brings user analytics to support agents. (Featured on DestinationCRM.com.)
Posted July 24, 2018

EvolveIP is acquiring the cloud-based unified communications provider to expand its presence in the Midwest.
Posted July 23, 2018

Ozonetel's KooKoo omnichannel widget combines voice calls with chat.
Posted July 23, 2018

Chatbox Instant Apps facilitate the dynamic exchange of rich, structured data within messaging streams.
Posted July 18, 2018

Guru's latest release helps customer support, customer success, and sales teams find the information they need more quickly. (Featured on DestinationCRM.com.)
Posted July 17, 2018

Smartsheet Accelerator for Professional Services helps customer service professionals onboard customers and start relationships with them. (Featured on DestinationCRM.com.)
Posted July 17, 2018

Brand Embassy and Talkdesk form partnership to provide an omnichannel platform for customer service.
Posted July 11, 2018

The SignNow integration for ServiceNow establishes a complete e-signature toolset for document processing, client onboarding, online operations, and IT orchestration.
Posted July 11, 2018

Noble has expanded its intellectual property portfolio for its innovations in customer contact solutions.
Posted July 11, 2018

The acquisition fuels AnswerNet's growth in customer engagement and contact center solutions.
Posted July 09, 2018

Zappix's latest partnership is focused on growing the visual IVR marketplace internationally.
Posted July 05, 2018

noHold's Module 1000 helps companies with thousands of products quickly develop virtual assistants to support them all.
Posted June 29, 2018

Talkdesk users can now run CSI's Virtual Observer workforce optimization within their cloud-based contact centers.
Posted June 28, 2018

ClearTouch offers cloud-based, omnichannel contact center solutions in the healthcare, automotive, and retail industries.
Posted June 26, 2018

Freshworks 360 is a bundled suite of Freshworks' sales, marketing, and customer service applications. (Featured on DestinationCRM.com.)
Posted June 26, 2018

Bright Pattern's integration with SAML 2.0 provides third-party single sign-on functionality for contact center software. (Featured on DestinationCRM.com.)
Posted June 26, 2018

Enhanced tools include split recording, text-to-speech, onAnswer, and WebRTC.
Posted June 20, 2018

Eureka Starter puts speech analytics within reach for organizations uUsing Amazon Connect.
Posted June 20, 2018

Serenova's native, cloud-based Quality Management Solution provides call recording, screen recording, and quality assurance to contact centers.
Posted June 20, 2018

CFI Group's latest Government Contact Center Satisfaction Index remains unchanged, still lagging the private sector.
Posted June 20, 2018

Bright Pattern has opened points of presence in the U.K. and Ireland.
Posted June 20, 2018

Click2Coach 12.1 uses speech analytics to help contact center managers identify problems that can be addressed with agent coaching.
Posted June 20, 2018
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