News Briefs

TheLoops with Zendesk offers predictive analytics and automations for real-time support.
Posted May 17, 2022

SupportLogic's new SX Platform includes AI-backed insights into customer and agent activities.
Posted May 17, 2022

MiaRec has added Customer Sentiment Analysis to its interaction recording and customer engagement platform. (Featured on DestinationCRM.com.)
Posted May 16, 2022

Integration brings together Twilio voice and SMS technology with Sprinklr Modern Care.
Posted May 12, 2022

Coveo's new capabilities provide increased visibility into the customer journey.
Posted May 12, 2022

Oracle offers service agents a unified view of the customer with Oracle Fusion Cloud Unity CDP integration.
Posted May 11, 2022

Bright Pattern's Remote Assist lets one user take control of another user's desktop to resolve issues.
Posted May 11, 2022

Market research firm Fact.MR predicts 28 percent CAGR for the worldwide intelligent virtual assistant market for the next 10 years. (Featured on SpeechTechMag.com.)
Posted May 10, 2022

Avaya's joint technology and go-to-market agreement with Microsoft will help customers accelerate their digital transformations in the cloud. (Featured on DestinationCRM.com.)
Posted May 10, 2022

Concentrix expands its customer journey capabilities with its ServiceSource acquisition. (Featured on DestinationCRM.com.)
Posted May 10, 2022

Integration brings Qualtrics' speech and text analytics into SAP's Service Cloud to help organizations understand the sentiment, emotion, and effort behind every customer interaction. (Featured on DestinationCRM.com.)
Posted May 10, 2022

Authenticx's Eddy Effect Dashboard helps companies identify and attack disruptions in the customer journey. (Featured on DestinationCRM.com.)
Posted May 10, 2022

MarketsandMarkets eyes 21.3 percent CAGR for contact center artificial intelligence through 2027. (Featured on SpeechTechMag.com,/em>.)
Posted May 09, 2022

Pindrop will offer its voice-based contact center security products on Google's cloud platform and through the Google Cloud Marketplace.
Posted May 05, 2022

Syniverse's CPaaS Concierge integrates with ConnectionsGT CPaaS to enable unified worldwide communication via WhatsApp Business Platform.
Posted May 03, 2022

Pindrop's new PIN Score adds passive authentication capabilities and actionable intelligence to help detect high-risk callers. (Featured on DestinationCRM.com.)
Posted April 28, 2022

Cloudli TalkNText offers AI-powered call screening capabilities for business users across iOS, Android, and desktop devices. (Featured on DestinationCRM.com.)
Posted April 28, 2022

Yellow.ai bolstered its Marketplace with pre-built Dynamic AI Agents.
Posted April 28, 2022

Recording and analytics with ASC's Recording Insights is now available for RingCentral users.
Posted April 28, 2022

Global Relay's latest release enables control and flexibility for the multichannel hybrid workplace.
Posted April 28, 2022

Odigo is securing contact center payments on its platform with a PCI Pal integration.
Posted April 27, 2022

Avaya Virtual Agent is available as a configurable service within Avaya OneCloud.
Posted April 27, 2022

Talkdesk's Financial Services Experience Cloud for Insurance is purpose-built to unify customer journeys across policy servicing, claims, and new business.
Posted April 27, 2022

Qualtrics Social Connect provides a A single unified inbox for customer interactions over social media, messaging apps, email, and text.
Posted April 27, 2022

By integrating with SAP Service Cloud, customer portals from Magentrix deliver a self-service path to customers.
Posted April 27, 2022

TCN's Data Explorer is a data visualization and compliance tool for list management.
Posted April 26, 2022

Sprinklr connects its Modern Care solution with Amazon Connect.
Posted April 26, 2022

The latest TouchPoint One Acuity performance management software update boosts contact center workforce connectedness.
Posted April 22, 2022

Genesys passes the first hurdle toward full FedRAMP authorization for Cloud CX.
Posted April 21, 2022

Five9 and Deloitte Canada team up to deliver cloud-based contact center solutions across Canada.
Posted April 21, 2022

VHT solidifies new branding as Mindful to align with its philosophy for how enterprise brands should treat people.
Posted April 21, 2022

Contact center outsourcer ContactUs has undergone a rebranding that brings a new customer engagement strategy.
Posted April 20, 2022

Integration brings recording control, replay of sessions, and analytics results in Microsoft's CRM. (Featured on DestinationCRM.com.)
Posted April 19, 2022

Intervision has demonstrated technical proficiency and customer success with Amazon Connect.
Posted April 16, 2022

Instreamatic's Speaky is a voice AI platform for customer feedback and real-time sentiment analysis. (Featured on SpeechTechMag.com.)
Posted April 15, 2022

Quantiphi has become the first UJET Certified Delivery Partner. (Featured on DestinationCRM.com.)
Posted April 14, 2022

Uniphore's acquisition of Colabo allows it to deliver knowledge AI and automation for contact center agents.
Posted April 13, 2022

Glia has expanded its Digital Customer Service (DCS) platform across the globe by joining Amazon Web Services' ISV Accelerate and PSP programs.
Posted April 13, 2022

Together Thrio and Subspace are offering improved contact center connectivity via a premium private network.
Posted April 13, 2022

Khoros' 2022 Spring Innovation Release includes new AI for agents, expanded channels for engagement, and predictive workflows. (Featured on DestinationCRM.com.)
Posted April 12, 2022

Talkdesk CX Cloud meets Google's security and performance requirements for Chrome OS as validated CCaaS solution. (Featured on DestinationCRM.com.)
Posted April 12, 2022

The latest version of Conversation Assist includes an enhanced recommendation engine. (Featured on DestinationCRM.com.)
Posted April 11, 2022

Real Chemistry's acquisition of conversationHEALTH adds conversational AI to its portfolio of healthcare solutions. (Featured on SpeechTechMag.com.)
Posted April 06, 2022

Cyara adds automated chatbot testing with its acquisition of Botium. (Featured on SpeechTechMag.com.)
Posted April 06, 2022

Sabio Console integrates customer contact channels with conversational AI. (Featured on DestinationCRM.com.)
Posted April 05, 2022

Gupshup's acquisition of Active.Ai brings AI-powered omnichannel conversational engagement solutions to financial firms. (Featured on DestinationCRM.com.)
Posted April 05, 2022

Call Journey now offers text analytics and real-time workflows as part of its VoiceAI portfolio. (Featured on DestinationCRM.com.)
Posted April 05, 2022

Together Glia and Twilio are offering SMS solutions for banks, credit unions, insurers, and lenders.
Posted April 01, 2022

Hexaware is working with Genesys to help customers transition from premises- to cloud-based customer service.
Posted April 01, 2022

DRUID expands its footprint in North America with first Canadian partner, Alacrity Solutions. (Featured on DestinationCRM.com.)
Posted March 31, 2022
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