PCI Pal, a provider of secure payment solutions, has released PCI Pal Analytics, a major upgrade to its reporting and analytics capabilities. The new solution gives organizations the visibility they need to make faster, data-driven decisions across contact center operations.
With PCI Pal Analytics, contact center leaders gain intuitive dashboards and automated reporting tools that transform payment and customer interaction data into actionable insights. Up-to-date visibility into payments, customer experience, and performance metrics, combined with scheduled reporting, keeps stakeholders informed, aligned, and ready to act with confidence.
"PCI Pal Analytics puts critical information directly into the hands of contact center leaders and their teams," said Alessandro Dalla Volta, vice president of product at PCI Pal, in a statement. "With this capability, organizations can optimize outcomes, improve workflows, and deliver stronger customer experiences."
By combining refreshed dashboards with automated reporting, PCI Pal enables contact centers to do the following:
- Streamline operations through consistent visibility into key performance indicators.
- Coach and empower teams with data-driven insights.
- Enhance customer experiences by quickly identifying trends and opportunities to optimize performance.