News Briefs

With CXone@home, contact centers can activate work-at-home agents in 48 hours, at unlimited scale and no charge.
Posted March 16, 2020

8x8 X Series and 8x8 Contact Center are now available in Canada through channel partners.
Posted March 11, 2020

Inbox.ai combines artificial intelligence with most popular messaging channels.
Posted March 10, 2020

Lifesize and Serenova are merging to create one contact center communications and workplace collaboration company.
Posted March 10, 2020

CallTower adds to Microsoft Teams with CallTower Connect provisioning.
Posted March 10, 2020

Inflow is adding Call Journey's artificial intelligence-powered Conversation Analytics to its Voice of the Customer capabilities.
Posted March 09, 2020

New features make customer experience accessible through AI-driven interactive voice response.
Posted March 05, 2020

New Bold360 features better access to information, real-time guidance, and knowledge management.
Posted March 04, 2020

Ping Identity's Customer360 offers centralized authentication to speed customer interactions.
Posted March 04, 2020

NovelVox has introduced personalized telephony with third-party integration and an optimized contact center solution.
Posted March 04, 2020

iQor has improved the speech-to-text transcription of calls in its speech analytics platform. (Featured on SpeechTechMag.com.)
Posted March 04, 2020

Observe.AI's Voice AI platform has become part of Telarus' portfolio of suppliers. (Featured on SpeechTechMag.com.)
Posted March 04, 2020

Genesys' nGuVu acquisition brings new capabilities to Gensesy Cloud Workforce Engagement Management. (Featured on DestinationCRM.com.)
Posted March 03, 2020

Calabrio ONE and Twilio Flex are coming together to provide customer service teams with customer insights on a customizable cloud contact center platform. (Featured on DestinationCRM.com.)
Posted March 03, 2020

Companies can now access Genesys' cloud customer experience platform through Amazon Web Services
Posted February 27, 2020

Ada's automation and artificial intelligence will be incorporated into Zendesk's Sunshine Conversations platform.
Posted February 27, 2020

With its AnsweriQ acquisition, Freshworks can target larger businesses with enterprise-scale AI customer service offerings. (Featured on DestinationCRM.com.)
Posted February 26, 2020

Resolution Bot leverages automation and machine learning to help businesses deliver immediate resolutions for customers. (Featured on DestinationCRM.com.)
Posted February 25, 2020

IgniteTEK's speech analytics solution has been optimized for ready integration with solutions available in AWS Marketplace. (Featured on DestinationCRM.com.)
Posted February 21, 2020

The two companies are pairing to accelerate contact center digital transformations.
Posted February 19, 2020

Verdane Capital will merge Confirmit into data visualization reporting firm Dapresy. (Featured on DestinationCRM.com.)
Posted February 19, 2020

Collaboration between Spitch and Creative Virtual is bringing a multilingual, omnichannel voicebot offering. (Featured on SpeechTechMag.com.)
Posted February 18, 2020

LumenVox Active Voice Authentication combines with Genesys' Customer Experience Platform to provide scalable authentication solutions to call centers. (Featured on SpeechTechMag.com.)
Posted February 18, 2020

Neuraswitch will leverage Behavioral Signals' emotion AI solution, OliverAPI. (Featured on DestinationCRM.com.)
Posted February 18, 2020

Evolve IP's Voice2Teams integrates Microsoft's collaboration platform with Cisco's communications platform.
Posted February 14, 2020

Zipwhip Texting Widget lets business embed texting right into their CRM systems. (Featured on DestinationCRM.com.)
Posted February 13, 2020

RingCentral continues to expand its cloud communications, collaboration, and contact center platforms with close to 3,000 certified integrations. (Featured on DestinationCRM.com.)
Posted February 13, 2020

Contact Center specialist CCT expands offerings with speech and authentication suite from LumenVox.
Posted February 12, 2020

IntelligenceHub 3.0 unifies data from multiple sources to provide business intelligence for contact centers. (Featured on DestinationCRM.com.)
Posted February 12, 2020

Quiq IQ helps companies build bots for customer service across messaging channels. (Featured on DestinationCRM.com.)
Posted February 12, 2020

Brekeke has connected its office telephony system with Zoho's cloud-based CRM platform. (Featured on DestinationCRM.com.)
Posted February 11, 2020

Kustomer is certified for commitment to create and maintain a secure operating environment for customer data. (Featured on DestinationCRM.com.)
Posted February 11, 2020

RingCentral extends large enterprise reach by joining Atos' Digital Workplace solutions portfolio.
Posted February 11, 2020

Zappix has expanded the capabilities and integrations for its customer experience platform. (Featured on DestinationCRM.com.)
Posted February 06, 2020

OnviSource Intellecta offers AI-driven multichannel analytics. (Featured on SpeechTechMag.com.)
Posted February 04, 2020

SproutLoud's end-to-end call tracking attribution solution includes artificial-intelligence-optimized speech recognition and call scoring. (Featured on SpeechTechMag.com.)
Posted February 04, 2020

Pop-up Service Desk helps companies handle increased help desk calls and trouble tickets during digital transformations. (Featured on DestinationCRM.com.)
Posted February 04, 2020

Nectar has expanded its diagnostic capabilities, including testing, monitoring, and resolution, across the contact center network. (Featured on DestinationCRM.com.)
Posted February 04, 2020

Koncept Analytics expects the global outsourced customer experience market to reach $81.5 billion in 2023, growing at a compound annual rate of 3.51 percent.
Posted January 31, 2020

LumenVox Version 8 offers an enhanced agent interface and a beefed-up fraud scanner. (Featured on SpeechTechMag.com.)
Posted January 31, 2020

Gladly Self Service gives localized, context-based answers specific to customers' current behavior and shopping histories.
Posted January 29, 2020

Akeira 2.0 is easier to set up, optimize, train, and manage.
Posted January 29, 2020

8x8 Contact Center adds payment processing and quality management.
Posted January 29, 2020

NICE incorporates sentiment data on top of predictive behavioral routing as part of CXone and Nexidia suite upgrades.
Posted January 29, 2020

Acquisition will advance ServiceNow's native AI capabilities to help work flow more smoothly across the enterprise, in all major languages.
Posted January 29, 2020

Contact Center 3.0 combines artificial intelligence, live agent services, marketing, and data analysis.
Posted January 29, 2020

Partnership gives Five9 Intelligent Cloud Contact Center users scalable and extensible knowledge management capabilities.
Posted January 29, 2020

NovelVox Universal Connector links Cisco, Avaya, Genesys, and Five9 contact centers to more than 70 third-party generic and industry-specific applications.
Posted January 29, 2020

Aircall brings its cloud contact center solution to TCG's SMB customers.
Posted January 29, 2020

Partnership helps engage customers in real time by unifying inbound call analytics data, conversational insights, and rich customer profiles. (Featured on DestinationCRM.com.)
Posted January 28, 2020
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