Servion and Hammer are teaming up to accelerate the adoption of contact center automation testing
Posted June 08, 2023
Twilio CustomerAI combines the data that flows through its Customer Engagement Platform with large language models.
Posted June 07, 2023
NICE's Enlighten Copilot, Autopilot, and Actions combine generative AI with data from its CXone contact center platform. (Featured on DestinationCRM.com.)
Posted June 06, 2023
Yellow.ai combines with Genesys' marketplace of solutions with its Dynamic Automation Platform (DAP).
Posted June 06, 2023
Akkadian's unified communications provisioning automation solution now supports Webex Contact Center.
Posted June 05, 2023
Using large language models, Genesys Cloud CX helps employees with post-customer-engagement outcomes. (Featured on DestinationCRM.com.)
Posted June 05, 2023
Content Guru extends storm's sentiment analysis capabilities through Jabra Engage AI integration.
Posted May 30, 2023
TCN continues to strengthen its compliance solutions, helping its clients navigate the challenges with SMS consent and deliverability.
Posted May 30, 2023
Together Cognigy and Black Box hope to accelerate deployment of conversational AI in contact centers.
Posted May 26, 2023
Awaken and IRIS are teaming up to provide better audio solutions for transcribing and analyzing contact center interaction recordings. (Featured on SpeechTechMag.com.)
Posted May 25, 2023
Additions include Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist for contact center operations. (Featured on DestinationCRM.com.)
Posted May 25, 2023
Cyara's OpenAI GPT-3 integration will accelerate conversational AI chatbot training and testing.
Posted May 24, 2023
PolyAI's customer-led voice assistants are now available to help AWS clients evolve their customer self-service experiences.
Posted May 23, 2023
Mutare's Voice Traffic Filter is now available on the Five9 CX Marketplace and can be integrated with the Five9 Intelligent CX Platform.
Posted May 23, 2023
Native integration combines UJET's CCaaS routing logic with the modern communication features of Microsoft Teams UCaaS.
Posted May 23, 2023
Wu will leverage AI experience to spearhead new contact center product innovation.
Posted May 22, 2023
TDCX is launching operations in Sao Paolo, Brazil, to support a game developer.
Posted May 18, 2023
Lifesize is undertaking a reorganization following its Chapter 11 filing.
Posted May 18, 2023
Aquant's Service Co-Pilot uses a ChatGPT plugin to generate recommendations to service-related problems.
Posted May 18, 2023
Zenvia's new chatbot now comes with ChatGPT to help contact center agents find answers.
Posted May 16, 2023
Genesys Cloud EX is a stand-alone solution for managing contact center and back-office employees.
Posted May 16, 2023
Simplr's Cognitive Paths offers AI training parameters and enterprise-grade security.
Posted May 11, 2023
Boost.ai's version 12 boasts a hybrid natural language understanding approach for improved accuracy.
Posted May 11, 2023
Zendesk's AI was trained using 18 billion tickets and trillions of data points.
Posted May 10, 2023
Intradiem's new patent protects its ability to capture vast quantities of data and provide enhanced controls to maintain compliance with strict data storage requirements.
Posted May 10, 2023
ASAPP AutoAssist can provide real-time suggestions for contact center agents.
Posted May 09, 2023
Dialpad will leverage Google Cloud's Vertex AI alongside its own AI to power 12 next-generation AI features.
Posted May 09, 2023
Revamped solution enhances Microsoft Teams with advanced telephony, mobile experience, SMS, fax, integrations, and faster performance.
Posted May 09, 2023
ID R&D's patented advances in detection of recorded and synthetic voice provide a new level of protection against fraud. (Featured on SpeechTechMag.com.)
Posted May 05, 2023
Pindrop's partnership with Google Cloud expands deployment options for its advanced voice authentication solutions. (Featured on SpeechTechMag.com.)
Posted May 05, 2023
Mutual customers can now access Five9 Intelligent CX Platform embedded with BT's global voice and data services.
Posted May 05, 2023
Ringover has launched an AI conversation intelligence platform for sales and customer service. (Featured on DestinationCRM.com.)
Posted May 04, 2023
CallMiner advances its platform through Microsoft's Azure Cognitive Services, including early access to OpenAI.
Posted May 03, 2023
MyCloud Contact Center is a private-label contact center as a service (CCaaS) platform for small to midsized businesses.
Posted May 03, 2023
AI voice banking and secure messaging features add simplicity and security to customer interactions via the Glia platform.
Posted May 02, 2023
TTEC's WFM Adapter for Microsoft Dynamics 365 Customer Service adds workforce management capabilities to Microsoft's digital contact center platform.
Posted May 02, 2023
Medallia's integrations with Cresta, Five9, and LivePerson combine conversation intelligence and real-time experience insights.
Posted May 02, 2023
Bucher + Suter's b+s Connects integrates Salesforce Service Cloud Voice and Webex Contact Center.
Posted May 02, 2023
Bright Pattern's Omni-Enterprise CX allows any employee (even people outside the contact center) to connect to customers on any channel.
Posted May 02, 2023
Intermedia's AI Interaction Summary automatically transcribes and summarizes contact center calls. (Featured on SpeechTechMag.com.)
Posted May 02, 2023
AWS has added AI and analytics to Contact Lens to help managers evaluate agent performance and identify coaching needs.
Posted April 27, 2023
8x8 XCaaS feature updates include conversational AI self-service, audit history, enhanced mobile administration, and more.
Posted April 27, 2023
Yellow.ai's DAP offers generative AI to automate workflows and responses to customer queries.
Posted April 25, 2023
Cogito's EX Score measures contact center agents' sentiment in customer service interactions.
Posted April 25, 2023
LivePerson is adding large language models and voice capabilities to its Conversational Cloud
Posted April 25, 2023
Cognigy has made its Cognigy.AI platform available to Amazon Web Services customers.
Posted April 25, 2023
Infobird adds ChatGPT to its customer service bot.
Posted April 25, 2023
Uniphore's U product portfolio is now available to AWS customers worldwide. (Featured on DestinationCRM.com.)
Posted April 21, 2023
IntelePeer SmartAgent will leverage generative AI alongside its analytics and conversational AI solutions.
Posted April 20, 2023
UJET, Google Cloud, and Alvaria team up to pair Google Cloud Contact Center AI platform and workforce engagement management.
Posted April 20, 2023