News Briefs

Resellers can now provide basic CCaaS or develop custom call center applications with open API
Posted June 28, 2016

Noble Systems provides a new solution for the product distribution software specialist.
Posted June 23, 2016

NICE and Speakerbus announce a strategic technology partnership to ensure secure integration of recording and voice communication.
Posted June 23, 2016

Five9 and Calabrio announce strategic partnership to offer contact center software plus workforce optimization with analytics.
Posted June 21, 2016

CallTrackingMetrics' Smart Routing helps businesses route inbound phone calls to increase sales and customer satisfaction. (Featured on DestinationCRM.com.)
Posted June 21, 2016

MiaRec has released a multilingual interface for its call recording and quality management solutions.
Posted June 21, 2016

The Joint Interoperability Test Command has placed CIC version 2016 R2 on the Department of Defense's Approved Product List.
Posted June 20, 2016

Toshiba's UCedge Essentials brings the power of unified communications and mobility to IPedge users.
Posted June 17, 2016

CallVU joins network of companies that leverage Avaya customer and team engagement capabilities.
Posted June 17, 2016

Live Chat Performance Management lets companies collect and act on feedback related to Web chat.
Posted June 15, 2016

Avaya Workforce Optimization Select is specifically designed for contact centers at midsized companies.
Posted June 14, 2016

BETSOL will provide contact centers with Lionbridge's GeoFluent real-time translation technology.
Posted June 14, 2016

Nixxis ensures compliance with Payment Card Industry standards for customer data protection in contact centers.
Posted June 14, 2016

The Altitude Xperience is a complete cloud-based contact center solution.
Posted June 10, 2016

DigiCX customer engagement solutions provide a unified approach to balance customer experiences and cost transformation
Posted June 09, 2016

The NuBot contact center performance testing platform Version 4.0 has arrived.
Posted June 09, 2016

Plantronics' latest headsets round out the EncorePro series of products for contact center agents.
Posted June 07, 2016

Avaya Oceana is powered by the Oceanalytics customer journey insights tool.
Posted June 06, 2016

The partnership enables Ytel Cloud Contact Center users to process payments through the Govolution platform.
Posted June 03, 2016

Agents and supervisors can now manage customer calls and contact center functions from anywhere.
Posted June 02, 2016

The integration of VHT's callback capabilities to Interactive Intelligence's PureCloud platform continues co-development by the two companies.
Posted June 02, 2016

After the acquisition, Alorica will employ more than 91,000 people in 154 locations spanning 16 countries across five continents.
Posted June 02, 2016

New gamification and agent enablement features help increase efficiency in the contact center.
Posted June 02, 2016

ConvergeOne ups AVST to Elite Status and adds Swampfox Technologies and CSI to its Partner Program.
Posted June 01, 2016

Completion facilitates growth, product innovation, and ongoing pivot toward becoming a provider of cloud-based contact center, self-service, and workforce optimization solutions. (Featured on SpeechTechMag.com.)
Posted June 01, 2016

Altura and Five9 have announced a strategic partnership in enterprise virtual contact center. (Featured on SpeechTechMag.com.)
Posted June 01, 2016

Indosoft's latest version of its call center ACD system, Q-Suite 5.13, improves ease of use for administrators.
Posted June 01, 2016

Avaya Aura 7.1 has been integrated into Avaya Breeze to further enable communications through mobile and Web apps.
Posted May 26, 2016

LogMeIn expands omnichannel customer engagement with BoldChat 10.0. (Featured on SmartCustomerService.com.)
Posted May 25, 2016

Sparkcentral adds CRM and workforce management connectors, strategic partnerships to help companies run social and mobile customer service.
Posted May 24, 2016

The latest release of WFM solution offers better usability for managing agents' time off.
Posted May 24, 2016

InGenius' CTI application is compatible with key Avaya customer engagement solutions.
Posted May 20, 2016

Integration of Visual IVR with Salesforce.com's customer service platform offers users more information access.
Posted May 20, 2016

Voice cloud providerNatterbox is offering self-service telephony within Salesforce.com.
Posted May 19, 2016

Vidyo brings embedded video communications to ServiceNow Customer Service Management applications.
Posted May 19, 2016

Support.com's SuiteApp meets the NetSuite SuiteCloud Platform development standards and documented best practices.
Posted May 19, 2016

ServiceNow's Customer Service Management app solves issues faster by connecting departments, systems, and workflows.
Posted May 18, 2016

Talkdesk Customer Sentiment Score enables companies to predict customer loyalty.
Posted May 17, 2016

3CLogic has created a computer-telephony integration for ServiceNow.
Posted May 17, 2016

Q-Suite 5.12 adds post-call triggers to its call center software; email and SMS can be launched automatically when agents finish calls.
Posted May 17, 2016

MindMeld for Commerce builds intelligent dialogue capabilities for conversational bots on Facebook Messenger, Microsoft Skype, Kik, and more.
Posted May 17, 2016

Initial practice focus is to deploy virtual agent technology for clients in the banking, insurance, and travel industries.
Posted May 16, 2016

With Zendesk SMS, companies can send and receive text messages through Zendesk.
Posted May 13, 2016

Aspect Mila is a chatbot to help users access the Aspect EQ Workforce Optimization suite.
Posted May 13, 2016

SMS Blast is a campaign messaging tool for proactive outreach.
Posted May 12, 2016

3C Logic's latest product release introduces new hybrid cloud platform.
Posted May 12, 2016

VXi USB headsets, including the Envoy Office (shown here), and VXi Connect software are now compliant with key team engagement and customer engagement solutions from Avaya.
Posted May 12, 2016

HGS addresses high demand for customer service via text messaging with new DigiTEXT offering
Posted May 11, 2016

New features are added SutiDesk, SutiSoft's online helpdesk software. (Featured on DestinationCRM.com.)
Posted May 11, 2016

Aspect Via delivers native interaction management, workforce optimization, IVR, and digital self-service capabilities.
Posted May 11, 2016
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