News Briefs

Google Cloud has been named UJET's preferred cloud partner for its contact center-as-a-service products.
Posted October 21, 2021

Automation Anywhere for Contact Centers is a cloud-native, AI-driven solution for contact centers powered by Genesys and Google.
Posted October 20, 2021

ServiceNow Messaging Service lets companies communicate with customers and employees using SMS and WhatsApp.
Posted October 20, 2021

Vonage adds conversational commerce with its acquisition of Jumper.ai. (Featured on DestinationCRM.com.)
Posted October 19, 2021

Cisco has added Webex Calling features and Webex Customer Experience and Communications Platform as a Service (CPaaS) enhancements .
Posted October 19, 2021

Observe.AI's Intelligent Workforce Platform brings AI and conversation intelligence to its contact center workforce solution.
Posted October 19, 2021

With its acquisition of Koopid, Dialpad can offer comprehensive and intelligent omnichannel support through Dialpad Contact Center.
Posted October 19, 2021

CallMiner's acquisition of OrecX enables audio and screen capture use cases beyond the contact center.
Posted October 18, 2021

Meeami's ClearVoice noise cancellation software is available for contact center agents on laptops and desktops.
Posted October 18, 2021

Avaya Experience Builders aligns Avaya services, partners, and developers to help companies build customer and employee experiences.
Posted October 18, 2021

LiveVox's SmartStart portal provides contact centers immediate platform readiness and access to LiveVox applications and processes.
Posted October 15, 2021

RingCentral pPlatform innovations help organizations embrace hybrid work environments.
Posted October 15, 2021

QBox and Cognigy partnership delivers natural language understanding performance management and testing to conversational AI. (Featured on SpeechTechMag.com.)
Posted October 14, 2021

8x8's Global Reach and XCaaS cloud infrastructure provides Canadian organizations with connectivity and reliability for customer communications.
Posted October 14, 2021

Khoros' Autumn Innovation Release includes a no-code chatbot, messaging enhancements, and Zoom integration. (Featured on DestinationCRM.com.)
Posted October 14, 2021

VHT's acquisition of Survey Dynamix enhances VHT's Mindful customer callback capabilities by adding real-time customer surveys to its suite of customer experience (CX) services. (Featured on DestinationCRM.com.)
Posted October 14, 2021

Cyara's LiveVQ offers real-time voice quality monitoring and diagnostics for at-home and remote agents. (Featured on DestinationCRM.com.)
Posted October 14, 2021

RingCentral Rise offers unique, co-branded unified cloud communications for service providers and their customers.
Posted October 13, 2021

With Conviva for Service Cloud, publishers can now deliver relevant streaming performance data into the hands of agents.
Posted October 13, 2021

Amazon Connect contact centers can accept payments through PCI Pal integration. (Featured on DestinationCRM.com)
Posted October 12, 2021

Treasure Data's CDP for Service unifies customer data across touchpoints. (Featured on DestinationCRM.com.)
Posted October 12, 2021

Zowie Diagnostics is a tool for aligning customer service and automation. (Featured on DestinationCRM.com.)
Posted October 11, 2021

Sharpen's OmniOut is an agentless outbound communication tool for proactive customer and prospect outreach. (Featured on SmartCustomerService.com.)
Posted October 08, 2021

NICE CXi aligns critical components of the NICE CXone cloud contact center suite. (Featured on DestinationCRM.com.)
Posted October 07, 2021

NovelVox's agent desktop for Cisco Webex provides a single pane of glass for customer interactions.
Posted October 07, 2021

Plivo's Contacto CCaaS solution is geared toward omnichannel, mobile-first customer interactions. (Featured on DestinationCRM.com.)
Posted October 06, 2021

Talkdesk Citizen Engagement enables state and local governments to streamline benefits administration and proactively communicate with constituents. (Featured on DestinationCRM.com.)
Posted October 05, 2021

Version 2.1.2 of Auraya's EVA Voice Biometrics includes AWS Foundational Technical Review accreditation for use with Amazon Connect contact center solutions. (Featured on SpeechTechMag.com.)
Posted October 04, 2021

CareAR will leverage Verizon's 5G networks to transform service delivery.
Posted October 04, 2021

The next generation of Sprinklr's Modern Care omnichannel customer service solution features conversational AI, chatbots, video calling, and a customer community portal.
Posted October 04, 2021

Vonage AI Virtual Assistant provides a conversational interface for voice-enabled customer self-service.
Posted September 28, 2021

Arise's Digital Companion provides automated assistance to agents and customers in real time.
Posted September 28, 2021

SmartAssist can respond to conversations across voice or digital channels.
Posted September 28, 2021

Integration lets Microsoft Azure Speech to Text users procure and deploy CallMiner as an out-of-the-box solution.
Posted September 28, 2021

8x8 Frontdesk blends unified communications and contact center capabilities on one platform using 8x8's XCaaS.
Posted September 28, 2021

Talkdesk Phone unifies collaboration and contact center applications on one platform.
Posted September 28, 2021

Google has expanded the number of solutions, peripheral devices, and contact center systems that work with Chrome OS.
Posted September 27, 2021

Syniverse has brought WhatsApp messaging capabilities to its Syniverse CPaaS Concierge platform. (Featured on DestinationCRM.com.)
Posted September 23, 2021

Dialpad users can now launch communications apps directly within Salesforce Sales Cloud and Salesforce Service Cloud. (Featured on DestinationCRM.com.)
Posted September 23, 2021

Insightly Service is a customer service and support ticketing application. (Featured on DestinationCRM.com.)
Posted September 22, 2021

SMG expands its contact center and conversation analytics capabilities with a CallMiner partnership. (Featured on SpeechTechMag.com.)
Posted September 21, 2021

8x8 is delivering cloud phone and contact center solutions for multinational organizations in Russia, Japan, Puerto Rico, and dozens of other countries. (Featured on DestinationCRM.com.)
Posted September 21, 2021

SightCall's integration with LanguageLine brings live interpreters to its visual assistance platform.
Posted September 16, 2021

Alvaria's new customer experience and workforce engagement management suites are part of its larger contact center solutions portfolio.
Posted September 16, 2021

Sendbird has added FAQ Bot to its Sendbird Desk customer service app.
Posted September 16, 2021

Linc helps Gladly users resolve complex ecommerce use cases through automated digital workers. (Featured on DestinationCRM.com.)
Posted September 16, 2021

Front's Customer Communication Hub updates bring actionable customer context into the inbox. (Featured on DestinationCRM.com.)
Posted September 16, 2021

ServiceNow's Now Platform Rome release helps companies adjust to the hybrid work era. (Featured on DestinationCRM.com.)
Posted September 16, 2021

Bell Canada will provide cloud contact center services to Canadian businesses with NICE CXone on Canada's largest voice and data network. (Featured on DestinationCRM.com.)
Posted September 15, 2021

KnowledgeIQ with Salesforce allows customer-facing teams to access information sourced from their entire business. (Featured on DestinationCRM.com.)
Posted September 15, 2021
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