Enhancements to the [24]7.ai Engagement Cloud include new AI capabilities, workflows, and user interfaces.
Posted December 10, 2021
Gnani.ai's speech and natural language processing solutions will become part of transcosmos' contact center offerings. (Featured on SmartCustomerService.com.)
Posted December 09, 2021
HITRUST CSF Certification validates CallMiner meets key regulations for protecting sensitive information.
Posted December 08, 2021
Fin Experiments brings A/B testing to operations and customer service workflows.
Posted December 08, 2021
Five9's Virtual Voiceover helps businesses create life-like conversational artificial intelligence synthesized from human voices. (Featured on SpeechTechMag.com.)
Posted December 07, 2021
Treasure Data Customer Data Platform's integration with Genesys Customer Experience Platform empowers agents with real-time customer insights. (Featured on DestinationCRM.com.)
Posted December 02, 2021
PossibleNOW's DNCSolution is now available to Five9's cloud contact center customers. (Featured on DestinationCRM.com.)
Posted December 02, 2021
8x8 accelerates innovation for its XCaaS platform with the Fuze acquisition for $250 million. (Featured on DestinationCRM.com.)
Posted December 01, 2021
Pindrop's Next Caller VeriCall automatic number identification (ANI) validation and spoof detection solution is now available on Amazon Marketplace. (Featured on DestinationCRM.com.)
Posted December 01, 2021
Atento's Flexible CX is a scalable customer service solution created for startups.
Posted December 01, 2021
The partnership extends the availability of LiveVox's customer engagement solutions to the AppSmart ecosystem. (Featured on DestinationCRM.com.)
Posted November 30, 2021
Atento Xtrabot is an omnichannel solution to automate voice and text customer interactions. (Featured on DestinationCRM.com.)
Posted November 30, 2021
QliqSOFT's Chatbot Marketplace is a curated library of more than 20 healthcare chatbots for standard medical, surgical, and administrative use cases. (Featured on DestinationCRM.com.)
Posted November 30, 2021
NLX's Voice Insights for Amazon Connect provides AI-based analysis of calls through AWS's contact center systems.
Posted November 23, 2021
First Orion and NICE CXone are teaming up to offer branded calling solutions and call authentication. (Featured on DestinationCRM.com.)
Posted November 23, 2021
NICE's AI-powered CXone is now integrated Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective.
Posted November 18, 2021
Ada has enhanced its customer service technology with support for additional languages, deployment options, and A/B testing. (Featured on SpeechTechMag.com)
Posted November 18, 2021
Replicant's updated conversational AI platform helps contact center managers analyze data, uncover insights, and inspire action, all from a single dashboard.
Posted November 17, 2021
Verint's Real-time Agent Assist is the latest enhancement to the Customer Engagement Cloud Platform. (Featured on DestinationCRM.com.)
Posted November 17, 2021
TheLoops' intelligent support operations platform contextualizes product, operational, and customer data for support operations.
Posted November 17, 2021
EasyLine's new mobile app facilitates customer calls and texts on one platform, with added marketing features.
Posted November 17, 2021
Ytel UCaaS delivers a unified experience across UCaaS, CCaaS, and CPaaS.
Posted November 17, 2021
Global Industry Analysts has strengthened its projections for the IVR market from a previous CAGR of 5.6 percent to 7.9 percent. (Featured on SpeechTechMag.com.)
Posted November 16, 2021
Thanks to advances like AI and natural language processing, speech analytics technology is expected to see strong growth over the next few years, according to IMARC Group research. (Featured on SpeechTechMag.com.)
Posted November 16, 2021
Afiniti's Enterprise Behavioral Pairing within Genesys Multicloud CX will help companies match customers with the best agents to handle their requests. (Featured on DestinationCRM.com.)
Posted November 16, 2021
With its CallVerso acquisition, AudioCodes adds conversational AI for contact centers. (Featured on SpeechTechMag.com.)
Posted November 15, 2021
Genesys brings the Genesys Multicloud CX solution to Google Cloud and deepens its integration with Google Cloud Contact Center AI, BigQuery, and Kubernetes Engine.
Posted November 15, 2021
Kustomer's new features enable businesses to communicate proactively and deliver more personalized customer experiences across additional channels.
Posted November 10, 2021
With its Patch acquisition, CleverTap is expanding its in-app calling capabilities.
Posted November 10, 2021
The Insight Partners expects the global cloud communications platform market to grow at 25.3 percent per year for the next seven years.
Posted November 10, 2021
Nimble Workflows automates contact management functions across departments, including customer service. (Featured on DestinationCRM.com.)
Posted November 09, 2021
Marchex Anywhere expands access to CPaaS, UCaaS and CCaaS platforms for Marchex Conversation Intelligence. (Featured on DestinationCRM.com.)
Posted November 09, 2021
Yellow.ai's Inbox is an omnichannel customer support helpdesk that unifies customer contacts. (Featured on DestinationCRM.com.)
Posted November 09, 2021
Oracle Cloud Infrastructure (OCI) AI services help developers and data scientists apply AI to enterprise scenarios, including contact center interactions. (Featured on DestinationCRM.com.)
Posted November 05, 2021
Embedded in the Genesys Cloud CX platform, eGain Knowledge Hub for Genesys delivers proactive knowledge and AI conversational guidance to contact center agents.
Posted November 04, 2021
Through this integration, Microsoft Teams users gain customer support with multi-camera livestreaming video capabilities.
Posted November 03, 2021
UJET adds workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with Playvox.
Posted November 03, 2021
CallMiner's Fall Release offers new capabilities, pre-built solutions, and cloud-based integrations. (Featured on SpeechTechMag.com.)
Posted November 02, 2021
Forsta's partnership with Lumoa will streamline open-ended feedback using artificial intelligence. (Featured on DestinationCRM.com.)
Posted November 01, 2021
IntelePeer Reputation Management helps businesses protect outbound calls from being mislabeled as fraud or spam. (Featured on DestinationCRM.com.)
Posted November 01, 2021
Haptik's Enterprise CX Platform is a self-service, low-code environment for building intelligent virtual assistants. (Featured on SpeechTechMag.com.)
Posted October 29, 2021
NICE CXone's Fal 2021 release accelerates CX digital transformation with new integrated intelligent self-service and Enlighten AI-powered agent engagement solutions.
Posted October 28, 2021
OnviSource has integrated Voicegain's deep learning-based speech-to-text platform into its Intellecta multichannel analytics solution.
Posted October 27, 2021
Engageware and Glia are helping financial institutions provide customer support through digital channels.
Posted October 27, 2021
Khoros' integration with Amazon Connect allows contact centers to unify and orchestrate customer engagement from digital voice to chat, SMS, social, and self-service through a single pane of glass.
Posted October 27, 2021
Alida's Fall 2021 Release brings deeper AI, analytics, and integrations. (Featured on DestinationCRM.com.)
Posted October 26, 2021
Intradiem Staffing helps contact centers optimize employee levels.
Posted October 26, 2021
LiveVox WFM helps contact centers manage staffing with tools for scheduling, forecasting, and reporting.
Posted October 26, 2021
Glia brings its digital customer service solution to Q2's bank and credit union customers.
Posted October 25, 2021
InterVision is offering AWS's Amazon Connect contact center suite as part of its unified communications offerings.
Posted October 21, 2021