CallTrackingMetrics' softphone interface lets agents reach contacts and access data directly from within their phone display panels.
Posted March 01, 2018
ZaiLab's cloud-based platform offers a pay-as-you-go pricing model.
Posted February 28, 2018
Coveo for Microsoft Dynamics 365 brings any content ecosystem securely into Dynamics to personalize digital interactions. (Featured on DestinationCRM.com.)
Posted February 28, 2018
Arrow Connect IoT platform is now integrated with Zang Workflow.
Posted February 27, 2018
Forty 7 Ronin and GM Voices are providing IVR optimization services for their joint customers.
Posted February 27, 2018
New tool demonstrates the return on investment organizations can achieve with adaptive speech automation.
Posted February 27, 2018
Verint's growing line of SMB-specific solutions now includes recording, quality management, and workforce optimization solutions.
Posted February 27, 2018
Cyara's CX assurance platform now includes reporting on digital customer experience channels and new voice quality visualizations.
Posted February 22, 2018
New reseller relationship offers CTIntegrations' CT Suite omnichannel automation, management, and routing to more contact centers.
Posted February 21, 2018
Wysdom.AI will deliver a full-stack, artificial intelligence-based virtual assistant through Microsoft's AppSource.
Posted February 21, 2018
Digital customer experience will enhance India's role in customer experience services delivery, Nelson Hall research suggests.
Posted February 21, 2018
Optus Business customers will gain access NICE's cloud-based customer experience platform.
Posted February 21, 2018
[24]7.ai's Winter 2018 release offers integrations with leading CRM software and improved reporting.
Posted February 20, 2018
Afiniti Routing integration uses artificial intelligence to match contact center callers with agents through Afiniti's Enterprise Behavioral Pairing.
Posted February 14, 2018
New site underscores Arvato's continued growth to support business operations in North America.
Posted February 13, 2018
For the third straight year, Associated Bank's contact center is recognized for providing an outstanding live phone channel customer service experience.
Posted February 13, 2018
Improvements increase the speed and accuracy of customer feedback analysis at scale.
Posted February 13, 2018
Mitel's cloud solutions achieve HIPAA certification for safeguarding patient data and adhering to security standards.
Posted February 07, 2018
GeoFluent Interpreter Direct is a a packaged language translation suite for contact centers.
Posted February 07, 2018
OnviCenter 8 is OnviSource's automated customer experience management and business process automation solution.
Posted February 06, 2018
The service give U.S. companies contact center options in the same time zone.
Posted February 06, 2018
Passage.AI helps companies build conversational chatbots using natural language processing.
Posted February 06, 2018
Dialpad's Pure-Cloud Solution now offers service teams a business phone system inside Zendesk.
Posted January 31, 2018
AI-driven feature proactively recommends additional, customized keywords to help marketers better understand why customers are picking up the phones.
Posted January 30, 2018
Provana is offering Eureka speech analytics as part of its Integrated Call Analytics Platform (ICAP).
Posted January 30, 2018
Empirix's OneSight is certified for use with Avaya Aura contact center systems.
Posted January 30, 2018
Lightico adds mobile sales collaboration tools to NICE inContact's CXone customer service platform.
Posted January 30, 2018
Digital DataVoice implements LumenVox speech-enabled solutions on all major IVR platforms. (Featured on SpeechTechMag.com.)
Posted January 29, 2018
Telvoyant will resell Enacomm's Virtual Personal Assistant and Financial Suite to its financial services customers.
Posted January 24, 2018
$31 million contract covers contact center facilities, equipment, integration, testing, and more.
Posted January 24, 2018
The integration between Plum Voice and Stripe allows companies to accept payments through their IVRs.
Posted January 23, 2018
CXone Agent for Salesforce add's NICE's Workforce Optimization to Salesforce.com's unified desktop.
Posted January 22, 2018
NICE COMPASS's Automated Call Extraction helps financial firms retrace voice communications for regulatory requests.
Posted January 19, 2018
Textel SMS offers multiple conversation capabilities with seamless text application.
Posted January 18, 2018
Aspect Software Secures PCI Level 1 Certification for Aspect Via™ in North America
Posted January 18, 2018
The integration links the ServiceNow IT Service Management and Customer Service Management with Genesys PureEngage.
Posted January 17, 2018
Zendesk brings omnichannel customer support solutions to the Shopify Plus platform. (Featured on DestinationCRM.com.)
Posted January 17, 2018
CTI Adaptor integrates legacy or on-premises telephony and CRM systems for increased engagement visibility.
Posted January 16, 2018
NICE's GDPR Compliance Center simplifies the implementation of data governance processes to help contact centers comply the General Data Protection Regulation.
Posted January 12, 2018
Weston has added Skype for Business support to its Symphony 7 recording and analytics platform.
Posted January 11, 2018
The partnership will help financial firms upgrade customer self-service experience through artificial intelligence and machine learning.
Posted January 09, 2018
Cogito Dialog now evaluates behavioral signals, provides live guidance to phone representatives.
Posted January 09, 2018
The name change reflects the company's new digital focus and expanded service offerings.
Posted January 09, 2018
Dennis Fois will lead the company after serving as CEO at Rant & Rave. (Featured on DestinationCRM.com.)
Posted January 08, 2018
The call center solutions and location-based workflow providers partner to deliver improved agent use of data-visualization for ServiceNow.
Posted January 04, 2018
Brand Embassy provides a digital customer care platform extending CXone AI and chatbot functionality.
Posted January 03, 2018
Service uses WebRTC to connect callers to the right contact center options or agents.
Posted January 02, 2018
Blueworx Voice Response 7.4 for Linux offers a new web interface for simpler application management. (Featured on SpeechTechMag.com).
Posted December 22, 2017
Kosovo is the latest location in the company's European expansion plans.
Posted December 20, 2017
eGain launches Solve for Salesforce.com to help customer service agents with context.
Posted December 20, 2017