NICE inContact's CXone Workforce Optimization has been authorized for government use under the Federal Risk and Authorization Management Program (FedRAMP).
FedRAMP-authorized CXone now delivers workforce management, quality management, and performance management capabilities on one unified desktop.
"We are keenly focused on empowering federal agencies to meet citizen demands for secure interactions and outstanding experiences, while providing the tools necessary to engage and optimize their contact center workforce," said NICE inContact CEO Paul Jarman in a statement. "NICE inContact CXone has enhanced its position as the leader in the FedRAMP Marketplace. The addition of WFO capabilities to CXone reinforces our commitment to security and compliance alongside delivery of exceptional agent and customer experiences."