News Briefs

TCN Operator's features include omnichannel communications, business intelligence, reporting and analytics, data management and compliance, and workforce engagement. (Featured on DestinationCRM.com.)
Posted May 11, 2021

Five9 will implement STIR/SHAKEN call authentication through Neustar's Certified Caller. (Featured on DestinationCRM.com.)
Posted May 11, 2021

8x8 Voice for Microsoft Teams now offers SMS, MMS, and fax capabilities. (Featured on DestinationCRM.com.)
Posted May 07, 2021

mParticle is making its user data available in real time to Zendesk.
Posted May 06, 2021

Partnership leads to the integration of LivePerson's Conversational Cloud and Google Cloud Contact Center AI's Agent Assist.
Posted May 05, 2021

Pure IP's Connected Voice is an online Microsoft Teams Direct Routing solution for SMBs.
Posted May 05, 2021

Unisys adds automatic speech recognition technology from PerVoice into its InteliServe platform. (Featured on SpeechTechMag.com.)
Posted May 04, 2021

Zammo.ai's conversational AI works across voice assistants, IVR/telephony, and chatbots. (Featured on SpeechTechMag.com.)
Posted May 04, 2021

CoreDial's CoreNexa 7.0 delivers voice, video, messaging, and collaboration capabilities in one offering. (Featured on DestinationCRM.com.)
Posted April 30, 2021

Qualtrics Command Center taps into customer feedback and interaction analytics. (Featured on DestinationCRM.com.)
Posted April 30, 2021

Avaya OneCloud CCaaS has been infused with voice and digital engagement features.
Posted April 30, 2021

Verint IVA Pro simplifies the process of developing and deploying chatbots.
Posted April 28, 2021

Clarabridge Quality Management includes intelligent scoring, agent self-coaching, and integrated workflows.
Posted April 28, 2021

eCallMe! enhancements include spoof call detection, call scheduling, and in-app customer call satisfaction rating capabilities.
Posted April 27, 2021

The Alida CXM & Insights Platform has been enhanced to collect and act on customer feedback in near real-time. (Featured on DestinationCRM.com.)
Posted April 27, 2021

CallTrackingMetrics' Agent App provides mobile call center functionality. (Featured on DestinationCRM.com.)
Posted April 27, 2021

Talkdesk has integrated its CX Cloud with Microsoft Dynamics 365. (Featured on DestinationCRM.com.)
Posted April 26, 2021

Intradiem's Process Automation is an attended RPA solution for contact centers.
Posted April 23, 2021

Calabrio CXI expands the voice-of-the-customer business insights available throughout companies.
Posted April 21, 2021

Talkdesk's expanded Zoom integration brings together unified communications as a service (UCaaS) and contact center as a service (CCaaS) platforms, Zoom Phone capabilities, and real-time collaboration.
Posted April 21, 2021

UJET has named Jenne a master agent for its CCaaS 3.0 platform.
Posted April 21, 2021

Dubber delivers recording for Zoom and Zoom Phone.
Posted April 14, 2021

Jarvis Interactive Conversational AI Framework's pre-trained deep learning models and software tools enable developers to adapt Jarvis to specific industries. (Featured on SpeechTechMag.com.)
Posted April 14, 2021

Talkdesk is partnering with customer experience consultancy PPT Solutions to offer administrative services for contact centers.
Posted April 14, 2021

Customers can now order Intradiem's Intelligent Automation solutions for customer service teams directly from Avaya and its channel partners.
Posted April 14, 2021

Avaya has become a reseller for Semafone's payment security solutions and integrated them with its Avaya OneCloud contact center solutions.
Posted April 13, 2021

Pega Process AI uses artificial intelligence to triage incoming customer requests. (Featured on DestinationCRM.com.)
Posted April 13, 2021

Cyara Call Explorer is an automated platform for building and executing IVR test scripts. (Featured on SpeechTechMag.com.)
Posted April 13, 2021

Eclipse Technology Solutions will bring RingCentral's cloud-based communications to its customers in Canada.
Posted April 09, 2021

PlanetOne becomes the newest UJET master agent.
Posted April 08, 2021

Ethos Voice & Data has joined Evolve IP's White Label Partner Program.
Posted April 07, 2021

LiveVox has signed Telarus as a master agent for its cloud contact center solutions. (Featured on DestinationCRM.com.)
Posted April 07, 2021

Acquire's unified CX platform lets consumers and companies engage over multiple channels. (Featured on DestinationCRM.com.)
Posted April 06, 2021

ServiceNow and Qualtrics are combining workflows and employee and customer experience data. (Featured on DestinationCRM.com.)
Posted April 06, 2021

Windstream has added outbound calling features to its OfficeSuite UC contact center solutions.
Posted April 02, 2021

Neustar SmartDial leverages phone behavior intelligence to preload dialer systems with the best time of day and day of the week to call each contact.
Posted March 31, 2021

Voximplant powers new virtual agent AI capabilities that integrate with Google Cloud Contact Center AI.
Posted March 31, 2021

The combined power of Simplr's and Gladly's customer service platforms helps companies provide in-the-moment, personalized customer care.
Posted March 31, 2021

Infosys Cobalt and LivePerson's Conversational Cloud and AI combine to help companies capitalize on conversational experiences.
Posted March 31, 2021

The ContactEngine-Vonage partnership expands the international reach of both companies' products.
Posted March 31, 2021

Partnership brings together UJET's cloud contact center platform with CX Effect's advisors. (Featured on DestinationCRM.com.)
Posted March 30, 2021

AVOXI has launched international SIP Connect integration for Microsoft Teams Direct Routing across 170 countries.
Posted March 29, 2021

Version 15 of the LiveVox platform includes improvements to agent experience, increased automation, and enhanced omnichannel communications.
Posted March 26, 2021

UJET's partnership with MicroCorp expands access for its cloud contact center solutions.
Posted March 25, 2021

Intellibot will extend automation capabilities within ServiceNow's Now Platform.
Posted March 24, 2021

New CRM integrations allow for the sharing of call recordings and analytics. (Featured on SpeechTechMag.com.)
Posted March 23, 2021

Equipping NEVA with Enlighten AI insights helps employees understand customer sentiment, proactively adapt their actions, and respond to requests. (Featured on DestinationCRM.com.)
Posted March 19, 2021

Sabio's acquisition of Fonetic strengthens its artificial intelligence and automation portfolio. (Featured on SpeechTechMag.com.)
Posted March 19, 2021

Genesys will add Bold360 to its digital and artificial intelligence business unit.
Posted March 19, 2021

Pindrop adds call verification and fraud detection capabilities with its purchase of Next Caller. (Featured on SpeechTechMag.com.)
Posted March 18, 2021
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