Playvox AutoQA applies artificial intelligence to contact center quality assurance efforts.
Posted September 19, 2022
Zendesk Intelligent Triage and Smart Assist offer AI-powered customer sentiment and intent functionality. (Featured on DestinationCRM.com.)
Posted September 14, 2022
Salesforce updates to Service Cloud in Customer 360 bring automation and intelligence to contact centers.
Posted September 14, 2022
Alvaria adds Google Cloud Platform to its deployment options for Alvaria Cloud
Posted September 14, 2022
Simplifai and Upstream Works have partnered to bring advanced artificial intelligence and automation to Upstream Works' contact center clients. (Featured on DestinationCRM.com.)
Posted September 13, 2022
Salesforce and Sprout Social customers can now manage all of their social customer care requests directly from within Service Cloud. (Featured on DestinationCRM.com.)
Posted September 13, 2022
AWS ISV Accelerate Program is a co-sell program for AWS partners like Vonage.
Posted September 13, 2022
Performance Analytics and Reporting upgrades provide more insdight to contact center managers using TCN Operator.
Posted September 13, 2022
Partnership delivers intelligent matching of customers and contact center agents across conversational channels.
Posted September 13, 2022
Enghouse's acquisition of VoicePort provides customer self-service solutions for media companies.
Posted September 07, 2022
HubSpot adds customer journey analytics, flexible payments, and connected data features to its platform. (Featuired on DestinationCRM.com.)
Posted September 07, 2022
eGain users can now plug the Watson Assistant into the eGain platform without coding.
Posted September 07, 2022
Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels. (Featured on DestinationCRM.com.)
Posted September 06, 2022
SuccessKPI earns expanded security compliance to protect data and privacy requirements for contact centers worldwide.
Posted August 31, 2022
LivePerson strengthens CRM integration capabilities with Webex Calling support.
Posted August 30, 2022
Khoros has joined the AWS ISV Accelerate Program and AWS Marketplace. (Featured on DestinationCRM.com.)
Posted August 30, 2022
Partnership with Neustar enables Daon to provide an end-to-end authentication solution for contact centers to protect against call spoofing. (Featured on DestinationCRM.com.)
Posted August 26, 2022
Yosh.AI can now offer and deploy UJET and Google Cloud contact center solutions.
Posted August 25, 2022
Forethought's Assist Automations helps customer service agents create automated workflows.
Posted August 24, 2022
CallMiner's conversational intelligence integrations with Genesys Cloud CX and Amazon Connect allow for agent guidance, onboarding, training, and more. (Featured on SpeechTechMag.com.)
Posted August 23, 2022
The markets for voice cloning and conversational artificial intelligence are expected to see huge gains over the next five years. (Featured on SpeechTechMag.com.)
Posted August 23, 2022
IMARC Group projects 24.7 percent CAGR for the next five years for the chatbot market. (Featured on DestinationCRM.com.)
Posted August 23, 2022
Lenders Cooperative has launched the Small Business Contact Center that will help lenders better support small business borrowers in their communities. (Featured on SmartCustomerService.com.)
Posted August 19, 2022
DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with end-to-end WebRTC testing capabilities from Hammer.
Posted August 19, 2022
UJET's AI-Modeled Interaction Design to help companies scale and improve virtual agent interactions.
Posted August 18, 2022
3CLogic's latest ServiceNow integration extends live agent and self-service voice and SMS workflows to the healthcare industry.
Posted August 17, 2022
NICE has earned top-tier Microsoft Azure co-sell status with NICE CXone now available natively on Microsoft's Azure cloud platform.
Posted August 17, 2022
Kore.ai's no-code platform for conversational artificial intelligence is now accessible to SMBs and developers with seamless integration in a pay-as-you-go model. (Featured on DestinationCRM.com.)
Posted August 16, 2022
Partnership between Glia and Veritran brings digital customer support options to financial firms. (Featured on DestinationCRM.com.)
Posted August 16, 2022
Authenticx's Quality Monitoring turns qualitative data into quantitative insights to expose areas of improvement for agent performance.
Posted August 16, 2022
Integration brings Gainsight data to Conversica's digital assistants for proactive customer communications. (Featured on DestinationCRM.com.)
Posted August 16, 2022
Cloud phone systems provider brings data into CRM and professional services automation platforms. (Featured on DestinationCRM.com.)
Posted August 15, 2022
Verint's latest Zoom integration supports gathering insights for all engagement channels.
Posted August 09, 2022
XSELL Agent Experience and Invoca's conversational intelligence are connected to Five9's cloud contact center solutions. (Featured on DestinationCRM.com.)
Posted August 09, 2022
Former Chief Strategy Officer Chris Tranquil takes the helm at Khoros. (Featured on DestinationCRM.com.)
Posted August 09, 2022
Smarsh's archive solution enables companies to expand Teams capabilities, leveraging cloud-native and on-premises communications capture for regulatory and legal needs. (Featured on DestinationCRM.com.)
Posted August 05, 2022
Spitch's latest enhancements include integration with the company's virtual assistant technology and speech analytics with advanced reporting and business intelligence tools. (Featured on DestinationCRM.com.)
Posted August 05, 2022
Cresta adds Insights and Chatbot products and updates to Director and Agent Assist in the latest release of its Real-Time Intelligence Platform. (Featured on DestinationCRM.com.)
Posted August 02, 2022
RingCentral's latest additions help companies automate tasks, reduce app switching, and create custom workflows. (Featured on DestinationCRM.com.)
Posted August 02, 2022
Partnership bolsters Zendesk customer data with GetFeedback customer feedback to create a more holistic view of customer journeys. (Featured on DestinationCRM.com.)
Posted July 29, 2022
Glia Virtual Assistants for Digital Banking integrate conversational AI as a core part of its Digital Customer Service Platform.
Posted July 29, 2022
CDW has been named a Certified Delivery Partner for UJET and Google Cloud contact center platforms. (Featured on DestinationCRM.com.)
Posted July 29, 2022
Observe.AI has achieved SOC 2 Type II and PCI DSS Level 1 certifications for protecting customer data in contact centers. (Featured on DestinationCRM.com.)
Posted July 26, 2022
Alida's Summer 2022 product release bolsters capabilities in customer, employee, product, and brand experiences. (Featured on DestinationCRM.com.)
Posted July 26, 2022
Verified Market Research expects the contact center artificial intelligence market to grow at a CAGR of 26.6 percent over the next eight years.
Posted July 25, 2022
LivePerson Contact Center Conversation Mining turns omnichannel conversational analytics into intelligent action.
Posted July 25, 2022
Freshworks expands its unified customer record architecture with the addition of Freshchat, helping service, marketing, and sales teams engage customers across multiple messaging channels. (Featured on DestinationCRM.com.)
Posted July 22, 2022
Cicero brings to Alvaria its activity intelligence, process intelligence, and robotic process automation.
Posted July 20, 2022
Cyara's latest Botium update includes chatbot and conversational AI testing features.
Posted July 19, 2022
The Unbabel integration with Zendesk will enable customer service agents to instantly translate any conversation across messaging channels. (Featured on DestinationCRM.com.)
Posted July 19, 2022