News Briefs

The collaboration between Mindtree and Conversable will automate customer conversations through chatbots.
Posted September 07, 2016

Genesys' new benchmarking tool, which is licensed from Forrester Research, helps companies identify strengths and opportunities for growth.
Posted September 07, 2016

REVE Chat is a cloud-based multichannel live chat platform for online businesses.
Posted September 06, 2016

Zendesk is one of 30 integrations since Translate.com launched last year.
Posted September 02, 2016

Cisco Spark users can now add virtual assistants to the collaboration platform with a few clicks.
Posted September 01, 2016

Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal.
Posted August 30, 2016

Voxbone offers direct inward-dialing numbers so NewVoiceMedia customers can rely on global numbers.
Posted August 29, 2016

VDS has signed a Gold Partner agreement to offer Interactive Intelligence PureCloud Engage solution as part of its Voice Data Systems portfolio.
Posted August 25, 2016

Jabra offers users greater workplace functionality with Cortana-enabled headsets
Posted August 24, 2016

Centricient announces Messaging for enterprise customer service.
Posted August 23, 2016

The Sonus platform delivers dynamic routing capabilities to inContact's customers, including least-cost routing (LCR) options.
Posted August 23, 2016

V-Person Live Chat combines virtual and real support with the tight integration of a single knowledgebase, unique feedback loop, and customizable workflows.
Posted August 23, 2016

Agile Cloud's Cloco is a low-cost, cloud-based contact center service.
Posted August 22, 2016

Genesys will offer Interactions' Curo Speech technology as part of its Genesys Voice Platform. (Featured on SpeechTechMag.com.)
Posted August 18, 2016

RingCentral has named Intelisys a premier technology services distributor to deliver cloud communications solutions worldwide.
Posted August 16, 2016

ice Contact Center is certified for use with Microsoft's Skype for Business Server 2015.
Posted August 16, 2016

The integration will allow for retrieval and playback of 911 calls within one system. (Featured on SpeechTechMag.com.)
Posted August 15, 2016

Call recording, monitoring, and call-back capabilities are among the enhancements in Zulty's MX 12.0 unified communications software.
Posted August 15, 2016

DigitalGenius' Human+AI blends human and artificial intelligence for the contact center.
Posted August 11, 2016

The virtual assistant will provide visitors to IP Australia's Web site with information about the trademarking process.
Posted August 11, 2016

GeoFluent's innovations enable contact centers to provide consistent multilingual communications across all channels.
Posted August 10, 2016

Support.com Cloud for Zendesk brings added customer support functionality to the Zendesk platform.
Posted August 10, 2016

The investment will fuel Interactions' development of core artificial intelligence and natural language technologies for customer care.
Posted August 10, 2016

Fenero's WebPhone uses WebRTC (Web Real-Time Communication), enabling voice calls directly within the browser.
Posted August 09, 2016

Scenario Analyzer helps enhance customer journey analytics with business intelligence.
Posted August 08, 2016

Confirmit continues its evolution of the CATI predictive dialer for collecting market research.
Posted August 04, 2016

Investments in technology and staffing are centered on the growing customer need for an integrated digital experience, researchers at Everest Group reported.
Posted August 03, 2016

Aria adds support for Genesys SIP Server and routing data analytics in Visualizer 1.7.
Posted August 03, 2016

Aspect Software gets into a strategic relationship with Seven Seas to enter the United Arab Emirates.
Posted August 02, 2016

Patents cover a number of contact center and speech analytics applications.
Posted August 01, 2016

Ytel's message360° API provides Zoho CRM customers with multichannel capabilities.
Posted August 01, 2016

The integration between noHold and ServiceNow brings together virtual assistants and knowledge bases. (Featured on DestinationCRM.com.)
Posted August 01, 2016

Freeman contact center recognized for providing an outstanding live phone channel customer service experience for the seventh consecutive year.
Posted July 27, 2016

Flok's AI chatbots let local businesses and consumers connect in new ways.
Posted July 26, 2016

The consulting firm in a new report said that omnichannel customer service will not be an option by 2020. (Featured on DestinationCRM.com.)
Posted July 26, 2016

Genesys announces an investment from Hellman & Friedman at $3.8 billion valuation. (Featured on .)
Posted July 26, 2016

The solution uses analytics to make dynamic, customer-centric authentication decisions.
Posted July 21, 2016

VHT will move CallPromise's call-back technology to the VHT Cloud.
Posted July 20, 2016

Research firm MarketsandMarkets expects the natural language processing market to reach $16 billion in five years. (Featured on SpeechTechMag.com.)
Posted July 20, 2016

Voci and TopBox have teamed up to provide voice-based root cause analysis of contact center interactions. (Featured on SpeechTechMag.com.)
Posted July 15, 2016

Numonix adds Intelligent Scenario Routing to Recite interaction recording for Microsoft's Skype for Business.
Posted July 14, 2016

Blueworx Voice Response 7 is an extension of IBM's WebSphere Voice Response for AIX 6.1.
Posted July 14, 2016

Enghouse Interactive's CCSP 7.2 brings enhanced usability, Gadget API integration, and a connector for Skype for Business.
Posted July 13, 2016

Inbenta's Chatbot Development Platform enables businesses to deploy artificial intelligence customer support for Web sites, Facebook Messenger, and Skype.
Posted July 13, 2016

Fonolo was awarded a U.S. patent for its call-back technology for the contact center.
Posted July 13, 2016

Innovations relate to networked contact centers, user-configurable data storage, and distributed conferencing.
Posted July 13, 2016

NICE extends its unified communications capture capabilities with the latest release of Skype for Business recording.
Posted July 07, 2016

Convergys' acquisition of the largest owner-operated customer management company in Germany expands its European footprint.
Posted July 07, 2016

IR Prognosis for UC enables organizations to evaluate, troubleshoot, and prepare network and connectivity to Microsoft Office 365 and Skype for Business Online.
Posted July 06, 2016

Version 20 of Confirmit Horizons supports mobile-first for programs while delivering greater agility and flexibility.
Posted July 06, 2016
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