News Briefs

Talkdesk Citizen Engagement enables state and local governments to streamline benefits administration and proactively communicate with constituents. (Featured on DestinationCRM.com.)
Posted October 05, 2021

Version 2.1.2 of Auraya's EVA Voice Biometrics includes AWS Foundational Technical Review accreditation for use with Amazon Connect contact center solutions. (Featured on SpeechTechMag.com.)
Posted October 04, 2021

CareAR will leverage Verizon's 5G networks to transform service delivery.
Posted October 04, 2021

The next generation of Sprinklr's Modern Care omnichannel customer service solution features conversational AI, chatbots, video calling, and a customer community portal.
Posted October 04, 2021

Vonage AI Virtual Assistant provides a conversational interface for voice-enabled customer self-service.
Posted September 28, 2021

Arise's Digital Companion provides automated assistance to agents and customers in real time.
Posted September 28, 2021

SmartAssist can respond to conversations across voice or digital channels.
Posted September 28, 2021

Integration lets Microsoft Azure Speech to Text users procure and deploy CallMiner as an out-of-the-box solution.
Posted September 28, 2021

8x8 Frontdesk blends unified communications and contact center capabilities on one platform using 8x8's XCaaS.
Posted September 28, 2021

Talkdesk Phone unifies collaboration and contact center applications on one platform.
Posted September 28, 2021

Google has expanded the number of solutions, peripheral devices, and contact center systems that work with Chrome OS.
Posted September 27, 2021

Syniverse has brought WhatsApp messaging capabilities to its Syniverse CPaaS Concierge platform. (Featured on DestinationCRM.com.)
Posted September 23, 2021

Dialpad users can now launch communications apps directly within Salesforce Sales Cloud and Salesforce Service Cloud. (Featured on DestinationCRM.com.)
Posted September 23, 2021

Insightly Service is a customer service and support ticketing application. (Featured on DestinationCRM.com.)
Posted September 22, 2021

SMG expands its contact center and conversation analytics capabilities with a CallMiner partnership. (Featured on SpeechTechMag.com.)
Posted September 21, 2021

8x8 is delivering cloud phone and contact center solutions for multinational organizations in Russia, Japan, Puerto Rico, and dozens of other countries. (Featured on DestinationCRM.com.)
Posted September 21, 2021

SightCall's integration with LanguageLine brings live interpreters to its visual assistance platform.
Posted September 16, 2021

Alvaria's new customer experience and workforce engagement management suites are part of its larger contact center solutions portfolio.
Posted September 16, 2021

Sendbird has added FAQ Bot to its Sendbird Desk customer service app.
Posted September 16, 2021

Linc helps Gladly users resolve complex ecommerce use cases through automated digital workers. (Featured on DestinationCRM.com.)
Posted September 16, 2021

Front's Customer Communication Hub updates bring actionable customer context into the inbox. (Featured on DestinationCRM.com.)
Posted September 16, 2021

ServiceNow's Now Platform Rome release helps companies adjust to the hybrid work era. (Featured on DestinationCRM.com.)
Posted September 16, 2021

Bell Canada will provide cloud contact center services to Canadian businesses with NICE CXone on Canada's largest voice and data network. (Featured on DestinationCRM.com.)
Posted September 15, 2021

KnowledgeIQ with Salesforce allows customer-facing teams to access information sourced from their entire business. (Featured on DestinationCRM.com.)
Posted September 15, 2021

NovelVox's new CTI connectors can be deployed in the cloud or on premises.
Posted September 15, 2021

The eDesk-Aircall partnership centralizes email, chat, social, and phone communications for ecommerce retailers
Posted September 15, 2021

Artificial intelligence technology from Kare Knowledgeware will enable new self-service, automated engagement, and augmented agents in Dialpad Contact Center.
Posted September 15, 2021

Glia is pairing with Kasisto to incorporate AI into its Digital Customer Service Platform. (Featured on DestinationCRM.com.)
Posted September 14, 2021

New capabilities in IBM Watson Assistant include enhanced search, transcription, and agent hand-off tools and an integration with IntelePeer. (Featured on DestinationCRM.com.)
Posted September 10, 2021

Zappix's visual IVR and other self-service platforms have been integrated with C-Zentrix's CZ Video Chat and CZ Chat.
Posted September 10, 2021

Incident management, swarming in Slack, omnichannel routing in Flow, and extended contact center capabilities round out the new offerings. (Featured on DestinationCRM.com.)
Posted September 09, 2021

Help Lightning's ServiceNow integration lets companies support complex service scenarios using remote assistance software.
Posted September 08, 2021

Coveo's Personalized Agent Full Search and Slack connector help contact center staff access previous interactions on more platforms.
Posted September 08, 2021

SKEEPERS' CX Management helps companies streamline customer feedback processes. (Featured on DestinationCRM.com.)
Posted September 03, 2021

BotcoLive hands over automated chats to live agents. (Featured on DestinationCRM.com.)
Posted September 02, 2021

The latest version of NICE's robotic process automation features artificial intelligence to customize recommendations and agent guidance.
Posted September 01, 2021

Observe.AI is expanding into the omnichannel customer experience market with its ScopeAI acquisition. (Featured on DestinationCRM.com)
Posted August 31, 2021

The Cognigy Insights analytics suite will enhance the Cognigy.AI platform to make sense of conversational data. (Featured on SpeechTechMag.com.)
Posted August 31, 2021

MiaRec has updated the voice analytics in its call recording, transcription, and quality assurance solutions. (Featured on SpeechTechMag.com.)
Posted August 31, 2021

By integrating with SAP Service Cloud, eGain Knowledge Hub can provide contextual knowledge and conversational guidance for contact center agents in the work-from-home world. (Featured on DestinationCRM.com.)
Posted August 26, 2021

Beyond the Cleverly addition, Zendesk is adding proactive messaging, reporting, and workflow tools and integrations.
Posted August 26, 2021

RingCentral's product updates include tighter security, more integrations and add-ins, and more video meeting options.
Posted August 26, 2021

Joining Microsoft's Business Applications ISV Connect Program expands NICE CXone's capabilities to Microsoft Dynamics.
Posted August 26, 2021

NXTsoft is connecting Finn AI's chatbots to financial institutions' integral systems.
Posted August 26, 2021

Sanas' accent matching technology, which uses a speech-to-speech approach, will be rolled out to seven contact center outsourcers this fall. (Featured on SpeechTechMag.com.)
Posted August 26, 2021

NICE Enlighten AI enables complaint management and remediation by automating analysis of every interaction through voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 25, 2021

MarketsandMarkets expects the global unified communication and collaboration market to reach $127 billion by 2026.
Posted August 25, 2021

Through the partnership, Dialpad Contact Center now includes agent forecasting, scheduling, and quality management from Playvox.
Posted August 25, 2021

SYNNEX will offer 8x8's cloud communications and contact center solutions to its partners.
Posted August 24, 2021

Cardprotect Voice+ now enables secure financial transactions within Epic's electronic health records for healthcare providers and patients. (Featured on DestinationCRM.com.)
Posted August 23, 2021
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