News Briefs

VoiceTrends provides robust and comprehensive data for analyzing and improving voice applications.
Posted March 09, 2016

Verizon's Unified Customer Experience will enable companies to connect with customers via Web chat, phone, mobile, or email.
Posted March 08, 2016

Bundles are delivered as unified communications as a service for contact center as a service.
Posted March 08, 2016

Fonolo received two U.S. patents and one Canadian patent on key aspects of contact center queuing and IVR technology.
Posted March 08, 2016

General Dynamics' CXP is a contact center platform based on Genesys technology. (Featured on DestinationCRM.com
Posted March 04, 2016

Interactive Intelligence's PureCloud Engage is now available on the Salesforce.com AppExchange.
Posted March 04, 2016

The merger expands IVR Technology Group's access to VoiceXML and CCXML platforms.
Posted March 02, 2016

MiaRec lets users record interactions through Micrososft's Skype for Business unified communications platform.
Posted March 02, 2016

Advanced analytics solution provides a faster, easier way to gain insights around customer experience. (Featured on SpeechTechMag.com.)
Posted March 01, 2016

Amazon Web Services (AWS) has named Interactive Intelligence Group, a provider of cloud services for customer engagement, collaboration, and communications, as an Advanced Technology Partner in the AWS Partner Network (APN).
Posted March 01, 2016

Indosoft Q-Suite 5.11 is more responsive, faster, and more efficient.
Posted February 29, 2016

Noble Inbound 100 is a complete inbound contact center solution.
Posted February 26, 2016

Broadview's OfficeSuite Connector is now available on the Salesforce.com App Exchange.
Posted February 25, 2016

Hotline offers in-app messaging, rich campaigns, and FAQs for mobile apps.
Posted February 25, 2016

Metaphor SecurePay blocks customer payment information from agents in the contact center.
Posted February 24, 2016

The partnership is expected to generate deeper insights into omnichannel customer behavior.
Posted February 24, 2016

TouchSMS enables live chat and other personalized engagements within native mobile text messaging.
Posted February 24, 2016

Directly's certified experts enables companies to send a high volume of customer questions to their expert users for fast resolution.
Posted February 24, 2016

OnVision uses omnichannel and cross-channel analytics to analyze data and present a universal view of customer experience.
Posted February 23, 2016

Acquisition will enable customer support agents to collaborate on videos, images, presentations, and documents with customers and colleagues.
Posted February 23, 2016

CafeX Supervisor Assist is a live, real-time, multimedia virtual coaching solution for contact centers.
Posted February 22, 2016

InGenius Connector Enterprise 4.0 now provides telephony support in Salesforce.com Omni-Channel.
Posted February 16, 2016

New user interface is backed by advanced scorecards, gamification, coaching, and e-learning.
Posted February 16, 2016

An improved user experience is the center of Noble Systems' upgraded mobile contact center management tool.
Posted February 11, 2016

Improved visual developer tools enable faster, easier self-service application development.
Posted February 11, 2016

Transera's omnichannel contact center software and advanced analytics position BroadSoft to capitalize on the multibillion-dollar contact center market.
Posted February 10, 2016

Stella Connect offers a new way for consumers to provide feedback about their customer service experiences.
Posted February 10, 2016

Humach Connect is a plug-and-play solution for instant, intelligent customer assistance.
Posted February 10, 2016

Program aims to deliver solutions that empower organizations to provide better customer service via SMS.
Posted February 10, 2016

In the Convergys IVP 9.0 release, IVR Anywhere brings visual mode to mobile users. (Featured on SpeechTechMag.com.)
Posted February 09, 2016

The partnership aims to deliver speech analysis speech-to-text solutions to small and medium-size businesses. (Featured on DestinationCRM.com.)
Posted February 09, 2016

NICE's latest VOC solution maps emotional expression to observed behaviors
Posted February 08, 2016

Helpshift's in-app software development kit now integrates with the Salesforce.com Service Cloud, giving joint customers access to mobile-first support tools, such as In-App Chat, Searchable FAQs, In-App Campaigns, and In-App Surveys.
Posted February 03, 2016

The VCC Pay solution passes the PCI Data Security Standard.
Posted February 02, 2016

The integration between CSI and Clarity Connect brings complete workforce optimization capabilities for contact centers using Skype for Business.
Posted February 02, 2016

Indosoft's next-generation software integrates unified communications and CRM.
Posted February 01, 2016

CallTower is now paring its hosted Skype for Business' unified communications platform with a robust contact center solution
Posted January 29, 2016

Fathom Voice's business communications product suite passes HIPAA security standards.
Posted January 29, 2016

Cogent now leverages Voxbone's direct inward dialing numbers to ensure high-quality voice services when helping customers or speaking with colleagues in other offices.
Posted January 28, 2016

Numonis's Recite SPE version lets telcos and shared contact centers record interactions for quality management and revenue generation.
Posted January 27, 2016

Freshdesk's partnering with Intuit will help small businesses save time with customer service, billing, and invoicing.
Posted January 27, 2016

OpenScape Contact Center v9 features a new user interface with a 360-degree customer view.
Posted January 26, 2016

Performance Analytics is a cloud-based contact center reporting and analytics system.
Posted January 25, 2016

Fathom Voice, through its Fathom Startup program, is offering startups a free year of phone service, CRM, and contact center software.
Posted January 22, 2016

CafeX signs CCT as its first German partner to gain a foothold in central Europe.
Posted January 21, 2016

The initial rollout will allow SMBs to take payments and deliver appointment reminders over the phone.
Posted January 21, 2016

Mitel rolls out its software-based phone and contact center solutions with 3 in Denmark and Sweden.
Posted January 20, 2016

Automatic call scoring is based on machine learning and predictive analytics technologies. (Featured on SpeechTechMag.com.)
Posted January 20, 2016

NuBot 3.12 enables organizations to test their telephony infrastructures and contact centers from end to end. (Featured on SpeechTechMag.com.)
Posted January 20, 2016

New management tools, workflow enhancements, and a community-as-a-service deployment model round out the enhancements to Telligent Community. (Featured on DestinationCRM.com.)
Posted January 20, 2016
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