News Briefs

The Zappix healthcare Visual IVR combines visual and voice service via smartphone.
Posted March 09, 2017

The partnership brings advanced artificial intelligence and deep learning to contact center interactions.
Posted March 07, 2017

Voxai clients can now add callback options to their contact centers.
Posted March 07, 2017

The AQUA conversational platform enables employees to create conversational intelligence with zero code changes.
Posted March 03, 2017

Verint connects to Tango Networks' mobile solution to extend its Customer Engagement Optimization solutions to mobile environments. (Featured on DestinationCRM.com.)
Posted March 02, 2017

The TV network will deploy Eureka speech analytics across three call centers. (Featured on SpeechTechMag.com.)
Posted March 02, 2017

The enhanced RTA solution uses NICE's automatic enrollment to authenticate customers during self-service interactive voice response calls or those handled by agents.
Posted March 02, 2017

MiaRec's call recording has completed interoperability testing with the Metaswitch CFS platform.
Posted March 02, 2017

Earthbend's Cloud Contact Center is a multitenant version of Enghouse Interactive's Contact Center: Service Provider platform.
Posted March 01, 2017

Voxai adds to its customer contact center technology offering with Cyara's omnichannel testing and monitoring platform.
Posted March 01, 2017

Bright Pattern has integrated its cloud contact center software with Oracle RightNow CRM.
Posted February 28, 2017

The acquisition of Silver Lining Solutions helps Genesys enrich its workforce optimization product offerings.
Posted February 27, 2017

Zoe makes it possible for every employee to take part in the customer success process.
Posted February 27, 2017

The updated Version 6.6 includes tighter integrations and enhanced functionality for compliance and digital transformation.
Posted February 23, 2017

Bright Pattern has extended its global cloud contact center service to Australia and New Zealand.
Posted February 23, 2017

Noble's SmartAccept helps contact centers pare down the average time to answer incoming calls.
Posted February 22, 2017

Callision has launched a free cloud-based business phone system and carrier-independent contact center as a service.
Posted February 21, 2017

CafeX's real-time agent monitoring and coaching application is compatible with Avaya Aura customer engagement solutions.
Posted February 17, 2017

Kustomer is partnering with Talkdesk to provide integrated call center and voice functionality.
Posted February 16, 2017

The IP telephony/unified communications solution provider announces partnership with the developer of software-based unified communications products.
Posted February 16, 2017

Verint is partnering with Frontline Services to bring its workforce optimization portfolio to the Dutch market.
Posted February 16, 2017

Bright Pattern expands its presence in Japan to enhance local voice communications and improve regional compliance.
Posted February 16, 2017

Fresh off a funding round, IOVOX has opened a U.S. office and is expanding its call analytics offerings.
Posted February 15, 2017

Utilities OnCall 3.2 offers a more personalized IVR experience for callers.
Posted February 15, 2017

Zang Office is a customer communication platform that can be customized for small and midsized businesses.
Posted February 14, 2017

Strategic partnership provides contracting convenience and guaranteed competitive pricing to qualified government buyers through MicroAutomation's GSA Schedule.
Posted February 14, 2017

Avaya Enterprise Cloud for BPO, developed with Spoken Communications, addresses the digital transformation needs of contact center outsourcers.
Posted February 14, 2017

SeeSupport enables support agents to tap into customers' smartphones to troubleshoot problems and work with customers toward a fix.
Posted February 14, 2017

Bright Pattern is teaming up with Dizzion to bring omnichannel cloud computing securely to the desktop.
Posted February 14, 2017

LightBound's Cloud Contact Center is available as an add-on to its Integrated Voice portfolio.
Posted February 13, 2017

The partnership equips CarrierSales with 8x8's cloud contact center and unified communications technologies.
Posted February 10, 2017

Updated functionality includes total iPhone compatibility and control through personal assistant Siri.
Posted February 10, 2017

Radish can now sell its ChoiceView Visual IVR and Visual Live Assistance Platform to Oracle Cloud customers.
Posted February 08, 2017

Latest software provides message encryption, dongle offline licensing, and enterprise manager enhancements.
Posted February 08, 2017

Recent Cloud Phone updates also include enhancements to the admin interface design and user experience.
Posted February 08, 2017

Cyara's virtual agent application is compatible with key Avaya customer and team engagement solutions. (Featured on SpeechTechMag.com.)
Posted February 07, 2017

CallMiner signs LightComm as a reseller for Eureka speech analytics.
Posted February 02, 2017

Mila's integration with Slack allows contact center employees to manage workforce issues within the collaboration platform.
Posted February 02, 2017

Current CFO Ken Ostreng will become president and CEO in April.
Posted February 01, 2017

ShoreTel offers full services portfolio and simple migration to the cloud
Posted February 01, 2017

Cloud telephony provider Content Guru will deliver Verint workforce optimization and speech analytics solutions in the cloud. (Featured on SpeechTechMag.com.)
Posted February 01, 2017

The joint offering will provide advanced compliance recording for financial firms using Microsoft's Skype for Business. (Featured on SpeechTechMag.com.)
Posted February 01, 2017

IntelePeer combines cloud, contact center, premises voice into a single platform
Posted January 27, 2017

Users can control several system functions right through their headsets.
Posted January 25, 2017

New VoIP software integrates with CRM, ERP, and social media platforms to provide business and caller intelligence.
Posted January 25, 2017

Innovations relate to seamless communications across global enterprises and user experience for networked contact centers.
Posted January 24, 2017

Servion has updated its contact center-as-a-service platform with advanced reporting and predictive analytics.
Posted January 23, 2017

Auto Dialer automatically connects call center agents with prospects and customers in need of service.
Posted January 20, 2017

New feature helps contact center leaders better manage their service level agreements.
Posted January 19, 2017

The Noble Composer 11 upgrade offers increased agent flexibility and efficiency.
Posted January 19, 2017
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