News Briefs

DigiCX customer engagement solutions provide a unified approach to balance customer experiences and cost transformation
Posted June 09, 2016

The NuBot contact center performance testing platform Version 4.0 has arrived.
Posted June 09, 2016

Plantronics' latest headsets round out the EncorePro series of products for contact center agents.
Posted June 07, 2016

Avaya Oceana is powered by the Oceanalytics customer journey insights tool.
Posted June 06, 2016

The partnership enables Ytel Cloud Contact Center users to process payments through the Govolution platform.
Posted June 03, 2016

Agents and supervisors can now manage customer calls and contact center functions from anywhere.
Posted June 02, 2016

The integration of VHT's callback capabilities to Interactive Intelligence's PureCloud platform continues co-development by the two companies.
Posted June 02, 2016

After the acquisition, Alorica will employ more than 91,000 people in 154 locations spanning 16 countries across five continents.
Posted June 02, 2016

New gamification and agent enablement features help increase efficiency in the contact center.
Posted June 02, 2016

ConvergeOne ups AVST to Elite Status and adds Swampfox Technologies and CSI to its Partner Program.
Posted June 01, 2016

Completion facilitates growth, product innovation, and ongoing pivot toward becoming a provider of cloud-based contact center, self-service, and workforce optimization solutions. (Featured on SpeechTechMag.com.)
Posted June 01, 2016

Altura and Five9 have announced a strategic partnership in enterprise virtual contact center. (Featured on SpeechTechMag.com.)
Posted June 01, 2016

Indosoft's latest version of its call center ACD system, Q-Suite 5.13, improves ease of use for administrators.
Posted June 01, 2016

Avaya Aura 7.1 has been integrated into Avaya Breeze to further enable communications through mobile and Web apps.
Posted May 26, 2016

LogMeIn expands omnichannel customer engagement with BoldChat 10.0.
Posted May 25, 2016

Sparkcentral adds CRM and workforce management connectors, strategic partnerships to help companies run social and mobile customer service.
Posted May 24, 2016

The latest release of WFM solution offers better usability for managing agents' time off.
Posted May 24, 2016

InGenius' CTI application is compatible with key Avaya customer engagement solutions.
Posted May 20, 2016

Integration of Visual IVR with Salesforce.com's customer service platform offers users more information access.
Posted May 20, 2016

Voice cloud providerNatterbox is offering self-service telephony within Salesforce.com.
Posted May 19, 2016

Vidyo brings embedded video communications to ServiceNow Customer Service Management applications.
Posted May 19, 2016

Support.com's SuiteApp meets the NetSuite SuiteCloud Platform development standards and documented best practices.
Posted May 19, 2016

ServiceNow's Customer Service Management app solves issues faster by connecting departments, systems, and workflows.
Posted May 18, 2016

Talkdesk Customer Sentiment Score enables companies to predict customer loyalty.
Posted May 17, 2016

3CLogic has created a computer-telephony integration for ServiceNow.
Posted May 17, 2016

Q-Suite 5.12 adds post-call triggers to its call center software; email and SMS can be launched automatically when agents finish calls.
Posted May 17, 2016

MindMeld for Commerce builds intelligent dialogue capabilities for conversational bots on Facebook Messenger, Microsoft Skype, Kik, and more.
Posted May 17, 2016

Initial practice focus is to deploy virtual agent technology for clients in the banking, insurance, and travel industries.
Posted May 16, 2016

With Zendesk SMS, companies can send and receive text messages through Zendesk.
Posted May 13, 2016

Aspect Mila is a chatbot to help users access the Aspect EQ Workforce Optimization suite.
Posted May 13, 2016

SMS Blast is a campaign messaging tool for proactive outreach.
Posted May 12, 2016

3C Logic's latest product release introduces new hybrid cloud platform.
Posted May 12, 2016

VXi USB headsets, including the Envoy Office (shown here), and VXi Connect software are now compliant with key team engagement and customer engagement solutions from Avaya.
Posted May 12, 2016

HGS addresses high demand for customer service via text messaging with new DigiTEXT offering
Posted May 11, 2016

New features are added SutiDesk, SutiSoft's online helpdesk software. (Featured on DestinationCRM.com.)
Posted May 11, 2016

Aspect Via delivers native interaction management, workforce optimization, IVR, and digital self-service capabilities.
Posted May 11, 2016

Updates include a new Web interface and dynamic reporting.
Posted May 09, 2016

Verizon's Unified Customer Experience will leverage eLoyalty's services and deliver a personalized omnichannel experience to contact centers.
Posted May 04, 2016

Numonix Recite Mobile Call Recording automatically records all incoming and outgoing mobile calls. (Featured on SpeechTechMag.com.)
Posted May 04, 2016

Call DNA Premium uses speech analytics to fully analyze the customer experience of phone calls. (Featured on SpeechTechMag.com.)
Posted May 04, 2016

RevTwo's In-App Support Platform now available for Android mobile phone developers for free.
Posted April 29, 2016

The ViA Fraud Control Module enables companies to create unique rules within the IVR to systematically root out potential fraud.
Posted April 29, 2016

Directly is now available in the Oracle Cloud Marketplace.
Posted April 28, 2016

Transcosmos expands its call center business and enhances its mult-language support and back-office functions for e-commerce.
Posted April 28, 2016

Indosoft is releasing its Visual IVR Builder as a stand-alone component outside its larger Q-Suite.
Posted April 28, 2016

New research from Airports Council International found that customer service has a greater affect on revenue than increasing traffic or retail space.
Posted April 27, 2016

The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers.
Posted April 26, 2016

New integration with Zapier expands RingCentral Office cloud communications and collaboration across workplace applications.
Posted April 25, 2016

Zipwire enhancements include omnichannel reporting and integrations with ZenDesk and Oracle RightNow.
Posted April 22, 2016

Verint's Workforce Optimization completes interoperability testing with EMC's Elastic Cloud Storage.
Posted April 22, 2016
Pages
1234567
8
910111213141516171819202122232425
2627