News Briefs

Posted July 30, 2015

Posted July 30, 2015

Posted July 30, 2015

Integrated with Job Access with Speech assistive technology, Ameyo solution provides predictive and blending capability, OPEX licenses, and scalability.
Posted June 25, 2015

Enables companies to build multichannel customer service into mobile apps to deliver instant, contextual support.
Posted June 25, 2015

Jacada Agent Scripting solution provides greater auditing and reporting functionality and offers flexible deployments.
Posted June 25, 2015

Enhancements include automatic scam block, identifies threat levels.
Posted June 22, 2015

Combined contact center solution helps enterprises forecast and optimize calling campaigns and agent staffing.
Posted June 22, 2015

Analysts forecast further WFO sales gains thanks to accelerated back office and branch adoption.
Posted June 22, 2015

Users can now receive live support 24/7 within one hour.
Posted June 18, 2015

Partnership complements 3CLogic's contact center solution with social media software to support multichannel customer service.
Posted June 18, 2015

Patented software recognizes variants in natural human language.
Posted June 18, 2015

Allows agents to view images and videos directly from the Sparkcentral UI.
Posted June 18, 2015

Enables contact centers to adopt natural interface as single front-end multichannel customer contact solution.
Posted June 18, 2015

Solution leverages companies' current investment in Lync and transition to Skype for Business.
Posted June 17, 2015

MiContact Center Solidus offers improved multichannel customer experience from single agent desktop, announces partnership with Teleopti.
Posted June 17, 2015

Addition complements current routing capabilities of synchronous communication channels.
Posted June 17, 2015

Platform provides engagement journey visualization from customer interaction analytics.
Posted June 17, 2015

Solution captures and identifies complaints across enterprise, increases satisfaction and mitigates regulatory risks.
Posted June 17, 2015

Analytics applications can be customized for specific industry segments and workflows.
Posted June 17, 2015

Mobile recording app records inbound and outbound calls made on mobile devices, offers associated metadata.
Posted June 17, 2015

Companies join forces to serve customers from multiple industries with a unified platform.
Posted June 17, 2015

Unified platform's new capabilities increase productivity and deepen engagement to satisfy today's demanding customer.
Posted June 10, 2015

Updated solution enables service providers to deliver personalized services across channels.
Posted June 10, 2015

Real-time translation technology expedites multilingual customer support ticketing.
Posted June 10, 2015

Contact center technology provides real-time customer information for personalized experiences.
Posted June 10, 2015

Makes product line available to EarthBend's communications solutions resellers.
Posted June 10, 2015

Mattersight survey finds that constant consumer negativity presents a challenge to customer service executives.
Posted June 10, 2015

Accenture Customer Insights solution helps insurance carriers deliver new products to customers across channels.
Posted June 10, 2015

Adding call-back functionality to the contact center lowers abandonment rates, reduces cost-per-call.
Posted June 10, 2015

Acquisition adds quality management capabilities and analytics software.
Posted June 04, 2015

Help desk tool to keep support teams, users and customers efficient and productive.
Posted June 03, 2015

Patent covers layered networked contact center technology.
Posted June 03, 2015

NICE's customer engagement solutions improves overall efficiency and customer experience.
Posted June 03, 2015

Integration provides an omnichannel experience in the contact center.
Posted June 03, 2015

Solution enables agents to focus on callers instead of multiple software and legacy applications.
Posted June 01, 2015

Solutions drives personalized interactions that improve customer engagement and patient health outcomes.
Posted May 28, 2015

Company invented system for self-service, call routing, and transition from self-service to agent-assisted service.
Posted May 28, 2015

Solution gathers feedback and operationalizes voice of the customer.
Posted May 28, 2015

Acquisition increases European footprint and expands cloud contact center portfolio.
Posted May 27, 2015

Acquisition will provide complete, end-to-end technology solution for marketers, and customer care organizations.
Posted May 22, 2015

Bulk of CRM spending seen in communications, media and IT services industries.
Posted May 22, 2015

Allows developers to integrate Nexus support functionality into consumer and business apps.
Posted May 21, 2015

Company buys UC collaboration and contact center solutions firm
Posted May 21, 2015

Company integrates customer engagement solution with Aspect Zipwire.
Posted May 21, 2015

Aer Lingus and other clients use solution to expand social customer engagement.
Posted May 20, 2015

Solutions serve multimarket and global brands with multilingual customers.
Posted May 20, 2015

Combines marketing and call tracking analytics with contact center software.
Posted May 18, 2015

Fliptop to provide NewVoiceMedia's call and activity data to joint customers.
Posted May 13, 2015

Solution uses local connectivity and language translation to provide customer engagement.
Posted May 13, 2015
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