News Briefs

Avaya Spaces additions enable the hybrid work-from-anywhere era.
Posted March 18, 2021

Bespoken's Testing, Training, and Monitoring suite is now available for a free trial on Genesys' AppFoundry Marketplace. (Featured on SpeechTechMag.com.)
Posted March 17, 2021

Collaboration unites Talkdesk's cloud contact center solutions with Alorica's execution and performance management capabilities, including its work-at-home solution, Alorica Anywhere.
Posted March 17, 2021

Expanded mobility and visibility and new partnership strengthens Fuze's cloud contact center offering.
Posted March 17, 2021

Cresta for Voice uses artificial intelligence to improve voice-based customer conversations.
Posted March 16, 2021

Bright Pattern Mobile Agent Desktop connects remote contact center agents and employees outside the contact center.
Posted March 16, 2021

AWS Competency allows Vonage to bring more AWS AI capabilities to contact centers.
Posted March 11, 2021

Natterbox Insight automatically surfaces training opportunities for sales and service supervisors. (Featured on DestinationCRM.com.)
Posted March 10, 2021

Zappix has integrated its visual IVR technology with Lifesize's CxEngage contact center software.
Posted March 10, 2021

Haptik launches deep integrations with Zendesk across its Support, Chat, and Sunshine products.
Posted March 09, 2021

Pypestreams's conversational AI plataform has been built on Amazon Web Services and automatically escalates to Amazon Connect.
Posted March 04, 2021

TTEC is acquiring fellow customer experience technology and services provider AVTEX. (Featured on SpeechTechMag.com.)
Posted March 04, 2021

New updates to increase convenience and usability for businesses to better connect with their customers
Posted March 03, 2021

Auraya built EVA 2.0 specifically for Amazon Connect contact centers. (Featured on SpeechTechMag.com.)
Posted March 03, 2021

Observe.AI's artificial intelligence-powered Agent Performance & Coaching Suite improves agents' skills with performance analytics. (Featured on DestinationCRM.com.)
Posted March 03, 2021

SearchUnify's customer support and self-service apps are designed to increase agent productivity. (Featured on DestinationCRM.com.)
Posted March 03, 2021

3Fiftynine's integration with Twilio Flex helps contact center agents deal with email interactions. (Featured on DestinationCRM.com.)
Posted March 01, 2021

Cyara has been accepted into the Amazon Web Services ISV Accelerate and Public Sector Partner Programs.
Posted February 25, 2021

LivePerson AI Annotator lets agents optimize bots and upskill into AI roles.
Posted February 24, 2021

The partnership provides secure phone payments directly through Bluefin's PayConex gateway.
Posted February 24, 2021

TELUS' and Google Cloud's joint go-to-market strategy will initially focus on application migration, infrastructure modernization, and Contact Center AI.
Posted February 24, 2021

Access Softek's Agent Advisor surfaces responses to customer chat inquiries.
Posted February 24, 2021

UJET integrates with Google Cloud Contact Center AI (CCAI) and Google Cloud Dialogflow CX.
Posted February 23, 2021

Kustomer is offering a curated set of integrated apps to improve agent productivity.
Posted February 23, 2021

Mindsay's chatbots are now integrated with Genesys Cloud.
Posted February 23, 2021

VHT will integrate with and offer Amazon Connect with its Mindful platform.
Posted February 18, 2021

Bright Pattern's Omnichannel Communication Interaction Platform enables digital transformation, AI-powered automation, and remote service desk capabilities.
Posted February 18, 2021

New integration connects Aircall's cloud-based call center software to SugarCRM.
Posted February 17, 2021

Dixa's acquisition of Elevio brings personalization and machine learning to customer service.
Posted February 17, 2021

Renewed Dialog Suite leverages a micro-service architecture. (Featured on SpeechTechMag.com.)
Posted February 17, 2021

Sytel's customers can now benefit from access to multisession, multichannel contact center functionality embedded within Salesforce.
Posted February 17, 2021

Anywhere365 and ASC bring compliance call recording to certified Microsoft Teams Contact Center.
Posted February 16, 2021

Bright Pattern has integrated its contact center solutions with Microsoft Teams, Dynamics, and Azure.
Posted February 16, 2021

SupportLogic Agent SX is an artificial intelligence-powered platform to improve agent performance and team collaboration.
Posted February 10, 2021

Sevis' eCallMe! helps businesses get their calls answered.
Posted February 10, 2021

Quiq Translate lets companies provide multilingual customer support. (Featured on DestinationCRM.com.)
Posted February 09, 2021

Ada's conversational chatbot technology integrates with Salesforce Live Agent. (Featured on DestinationCRM.com.)
Posted February 09, 2021

3CLogic's Zoom integration extends its communication platform. (Featured on DestinationCRM.com.)
Posted February 09, 2021

Invoca's Winter '21 release includes new visual dashboards, Conversation Review, and integration with Five9. (Featured on DestinationCRM.com.)
Posted February 09, 2021

Ytel adds support for Google Verified SMS and Verified Calls to its business communications platform.
Posted February 08, 2021

The Syniverse CPaaS Concierge is a cloud-based, omnichannel communications offering.
Posted February 05, 2021

NICE's Agile WEM enables employee engagement in the work-from-anywhere reality.
Posted February 04, 2021

Five9 connects its Five9 Workforce Optimization (WFO) and Five9 Intelligent Cloud Contact Center platforms.
Posted February 04, 2021

Salesforce Service Cloud integration provides supervisors and agents with access to customer interaction histories.
Posted February 03, 2021

RingCentral's platform now includes a call transcription and supervision interface.
Posted February 03, 2021

The new Zendesk Suite brings together all of Zendesk's service capabilities, including messaging, into one offering. (Featured on DestinationCRM.com.)
Posted February 01, 2021

Uniphore U-Trust and U-Assist Assurance heighten contact center security for work-at-home agents.
Posted January 28, 2021

Talkdesk became the first cloud contact center software provider to achieve ISO 27701:2019 certification for expanded privacy protection.
Posted January 28, 2021

Khoros adds to its conversational AI and chatbot capabilities with its acquisition of Flow.ai.
Posted January 28, 2021

Integration provides real-time analysis of audio and media data sets captured by Red Box Conversa and transcribed by Medallia Experience Cloud. (Featured on DestinationCRM.com.)
Posted January 28, 2021
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