Sprinklr, provider of the unified customer experience management (Unified-CXM) platform, has partnered with contact center-as-a-service (CCaaS) and customer experience specialists infinit.cx to help companies optimize Sprinklr Service and migrate to cloud-based customer service across more than 30 digital channels.
"With over 40 years of consulting experience in CX and customer service, infinit.cx understands the technology enterprises need to reinvent their businesses, and we only partner with companies that provide the most innovative solutions on the market," said Stefan Grünzner, CEO of infinit.cx, in a statement. "With this in mind, our partnership with Sprinklr is a significant milestone in transforming how we support enterprises for the future. Together, Sprinklr and infinit.cx will bring the right strategy and technology enterprises need to execute a complete digital customer experience transformation focused on putting customers first. With Sprinklr, we can help companies un-silo their customer-facing functions and work together."
"Today's leading brands are accelerating digital transformation with AI, leveraging insights from external data, and unifying their customer-facing front-office operations. While businesses now grasp the value of AI, near-term productivity improvements will be a minimum of 20 percent to 40 percent for knowledge workers," said Sprinklr Founder and CEO Ragy Thomas in a statement. "We are excited by customers' demand for AI, and together with infinit.cx, we will help the most innovative customers harness AI to its full extent, act on actionable insights, and eliminate silos to provide exceptional customer experiences."