Outsourced communications providers Moneypenny and VoiceNation have released a contact center solution that integrates the companies' staff directly into their clients' systems, as if sitting in their offices.
Moneypenny's teams can support in-house resources or be fully outsourced. The service is completely customized, and services include everything from responding to inbound queries, proactively engaging with customers, booking appointments, responding to emails, managing social media accounts, overseeing reviews platforms, or even payment handling, ID verification and order processing. Teams can also record activity directly into lead management and CRM systems.
"Businesses are under pressure like never before, and with research showing that brands with superior customer experience bring in five to seven times more revenue than competitors that lag in customer experience, it is more important than ever to deliver a consistently high customer experience to valued customers.< We've always been a right-hand man to businesses with our call and live chat handling, but this new service sees us going even further," Richard Culberson, CEO of North America for Moneypenny and VoiceNation, said in a statement.