AWS Competency allows Vonage to bring more AWS AI capabilities to contact centers.
Posted March 11, 2021
Natterbox Insight automatically surfaces training opportunities for sales and service supervisors. (Featured on DestinationCRM.com.)
Posted March 10, 2021
Zappix has integrated its visual IVR technology with Lifesize's CxEngage contact center software.
Posted March 10, 2021
Haptik launches deep integrations with Zendesk across its Support, Chat, and Sunshine products.
Posted March 09, 2021
Pypestreams's conversational AI plataform has been built on Amazon Web Services and automatically escalates to Amazon Connect.
Posted March 04, 2021
TTEC is acquiring fellow customer experience technology and services provider AVTEX. (Featured on SpeechTechMag.com.)
Posted March 04, 2021
New updates to increase convenience and usability for businesses to better connect with their customers
Posted March 03, 2021
Auraya built EVA 2.0 specifically for Amazon Connect contact centers. (Featured on SpeechTechMag.com.)
Posted March 03, 2021
Observe.AI's artificial intelligence-powered Agent Performance & Coaching Suite improves agents' skills with performance analytics. (Featured on DestinationCRM.com.)
Posted March 03, 2021
SearchUnify's customer support and self-service apps are designed to increase agent productivity. (Featured on DestinationCRM.com.)
Posted March 03, 2021
3Fiftynine's integration with Twilio Flex helps contact center agents deal with email interactions. (Featured on DestinationCRM.com.)
Posted March 01, 2021
Cyara has been accepted into the Amazon Web Services ISV Accelerate and Public Sector Partner Programs.
Posted February 25, 2021
LivePerson AI Annotator lets agents optimize bots and upskill into AI roles.
Posted February 24, 2021
The partnership provides secure phone payments directly through Bluefin's PayConex gateway.
Posted February 24, 2021
TELUS' and Google Cloud's joint go-to-market strategy will initially focus on application migration, infrastructure modernization, and Contact Center AI.
Posted February 24, 2021
Access Softek's Agent Advisor surfaces responses to customer chat inquiries.
Posted February 24, 2021
UJET integrates with Google Cloud Contact Center AI (CCAI) and Google Cloud Dialogflow CX.
Posted February 23, 2021
Kustomer is offering a curated set of integrated apps to improve agent productivity.
Posted February 23, 2021
Mindsay's chatbots are now integrated with Genesys Cloud.
Posted February 23, 2021
VHT will integrate with and offer Amazon Connect with its Mindful platform.
Posted February 18, 2021
Bright Pattern's Omnichannel Communication Interaction Platform enables digital transformation, AI-powered automation, and remote service desk capabilities.
Posted February 18, 2021
New integration connects Aircall's cloud-based call center software to SugarCRM.
Posted February 17, 2021
Dixa's acquisition of Elevio brings personalization and machine learning to customer service.
Posted February 17, 2021
Renewed Dialog Suite leverages a micro-service architecture. (Featured on SpeechTechMag.com.)
Posted February 17, 2021
Sytel's customers can now benefit from access to multisession, multichannel contact center functionality embedded within Salesforce.
Posted February 17, 2021
Anywhere365 and ASC bring compliance call recording to certified Microsoft Teams Contact Center.
Posted February 16, 2021
Bright Pattern has integrated its contact center solutions with Microsoft Teams, Dynamics, and Azure.
Posted February 16, 2021
SupportLogic Agent SX is an artificial intelligence-powered platform to improve agent performance and team collaboration.
Posted February 10, 2021
Sevis' eCallMe! helps businesses get their calls answered.
Posted February 10, 2021
Quiq Translate lets companies provide multilingual customer support. (Featured on DestinationCRM.com.)
Posted February 09, 2021
Ada's conversational chatbot technology integrates with Salesforce Live Agent. (Featured on DestinationCRM.com.)
Posted February 09, 2021
3CLogic's Zoom integration extends its communication platform. (Featured on DestinationCRM.com.)
Posted February 09, 2021
Invoca's Winter '21 release includes new visual dashboards, Conversation Review, and integration with Five9. (Featured on DestinationCRM.com.)
Posted February 09, 2021
Ytel adds support for Google Verified SMS and Verified Calls to its business communications platform.
Posted February 08, 2021
The Syniverse CPaaS Concierge is a cloud-based, omnichannel communications offering.
Posted February 05, 2021
NICE's Agile WEM enables employee engagement in the work-from-anywhere reality.
Posted February 04, 2021
Five9 connects its Five9 Workforce Optimization (WFO) and Five9 Intelligent Cloud Contact Center platforms.
Posted February 04, 2021
Salesforce Service Cloud integration provides supervisors and agents with access to customer interaction histories.
Posted February 03, 2021
RingCentral's platform now includes a call transcription and supervision interface.
Posted February 03, 2021
The new Zendesk Suite brings together all of Zendesk's service capabilities, including messaging, into one offering. (Featured on DestinationCRM.com.)
Posted February 01, 2021
Uniphore U-Trust and U-Assist Assurance heighten contact center security for work-at-home agents.
Posted January 28, 2021
Talkdesk became the first cloud contact center software provider to achieve ISO 27701:2019 certification for expanded privacy protection.
Posted January 28, 2021
Khoros adds to its conversational AI and chatbot capabilities with its acquisition of Flow.ai.
Posted January 28, 2021
Integration provides real-time analysis of audio and media data sets captured by Red Box Conversa and transcribed by Medallia Experience Cloud. (Featured on DestinationCRM.com.)
Posted January 28, 2021
Serviceaide's POB mobile app provides support teams access to POB Web Services from any mobile device.
Posted January 27, 2021
Playvox's acquisition of Agyle Time adds workforce optimization capabilities.
Posted January 27, 2021
Integration allows users to capture calls and automagically present recordings, call data, and AI-enriched insights in Salesforce.
Posted January 27, 2021
EY leverages ASAPP's artificial intelligence to automate customer service and increase agent performance. (Featured on DestinationCRM.com.)
Posted January 25, 2021
New partnership offers 8x8 contact center customers integration with Verint Monet and Verint Enterprise. (Featured on DestinationCRM.com.)
Posted January 25, 2021
Avaya's latest U.S. patent covers technology in its OneCloud CCaasS portfolio.
Posted January 22, 2021