News Briefs

Call centers can now use Pindrop's caller authentication solutions within their Amazon Connect environments.
Posted November 28, 2017

New features improve the agent experience.
Posted November 28, 2017

Telcos worldwide can expand their product portfolios with Genesys' PureCloud customer engagement solution.
Posted November 15, 2017

The company has received 30 patents so far this year, and more are still pending.
Posted November 15, 2017

Kronos's workforce management solution now includes Vocantas' communications technology for employee absence reporting, outbound automated shift call outs, and emergency notifications.
Posted November 14, 2017

Freshworks' Mint update simplifies the user experience for customers and agents. (Featured on DestinationCRM.com.)
Posted November 14, 2017

Through a strategic partnership with Convexus, NICE will bring its analytics-based software to the Peruvian contact center market. (Featured on SpeechTechMag.com.)
Posted November 13, 2017

Innovations help users understand customer sentiment and identify root causes.
Posted November 09, 2017

NICE inContact CXone Agent unifies the agent console to streamline customer and agent experiences.
Posted November 09, 2017

noHold has given its Albert AI platform a voice through Google Assistant.
Posted November 08, 2017

Nuance's social media tool enables companies to unify customer service across omnichannel platforms.
Posted November 08, 2017

Conversocial and some of its customers have been given early access to the closed beta of Facebook Messenger customer chat.
Posted November 07, 2017

Dizzion is providing its virtual desktop application on CXexchange Marketplace.
Posted November 06, 2017

Customer service agents can now benefit from live behavioral guidance and emotional intelligence. (Featured on DestinationCRM.com.)
Posted November 02, 2017

Customer care platform enhancements let companies conduct social messaging and surveying.
Posted November 02, 2017

Verint AQM automates scoring of up to 100 percent of agent calls.
Posted November 01, 2017

Luma can help companies create and resolve customers service/support and IT service management tickets. (Featured on DestinationCRM.com.)
Posted November 01, 2017

New integration brings call center capabilities right within Salesforce.com.
Posted November 01, 2017

CX Touchpoints creates a personalized customer experience by enabling dynamic communications in a customer communications-as-a-service platform.
Posted November 01, 2017

.CX lets companies customize their contact center operations.
Posted October 26, 2017

The partnership will bring artificial intelligence to optimize business results in the contact center.
Posted October 26, 2017

[24]7 has changed its company name to [24]7.ai to reflect its growing use of artificial intelligence.
Posted October 24, 2017

Zendesk's new products are designed to bring agility, quick integration, and easy deployment to customer relationships.
Posted October 24, 2017

Avaya is on track to emerge from bankruptcy later this year.
Posted October 24, 2017

The integration allows service teams to support customers via text messaging using their existing business numbers.
Posted October 24, 2017

USAN's Visual IVR for Amazon Connect extends omnichannel IVR to Amazon Connect service.
Posted October 24, 2017

ia.Enterprise offers intelligently automated solutions for customer experience management and business process automation.
Posted October 24, 2017

The acquisition adds workforce optimization to Serenova's contact center solutions portfolio.
Posted October 23, 2017

The latest release of Blueworx Voice Response simplifies the management of multiple servers and applications.
Posted October 20, 2017

MarketsandMarkets expects the worldwide market to top $12.22 billion by 2022.
Posted October 18, 2017

SimplyCloud is a fully hosted, cloud-based contact center software suite.
Posted October 18, 2017

CallMiner Eureka speech analytics will help PTP clients transcribe and analyze 100 percent of contact center calls.
Posted October 18, 2017

Cyara Velocity links customer experience design to testing and monitoring.
Posted October 17, 2017

MiaRec is launching a cloud version of its call recording and contact center solution.
Posted October 17, 2017

Unified robotic capabilities help agents automate routine tasks.
Posted October 12, 2017

Altitude Customer Engagement Suite and Comways Case Manager integrate AI-powered chatbots and voicebots to enhance contact center performance.
Posted October 12, 2017

AQUA 2.0 allows companies to add personality, answer FAQs, and scale engagement across all major messaging platforms.
Posted October 12, 2017

Talkdesk customers can now add AssistHub's personal conversation customer experience technology to their contact centers.
Posted October 11, 2017

Envision's latest patent covers methods for desktop data recording for customer-agent interactions.
Posted October 11, 2017

Machine learning is added to NICE's Robotic Automation platform for customer service.
Posted October 11, 2017

New version delivers enhancements to mobile apps, an omnichannel recording platform, and embedded real-time analytics. (Featured on DestinationCRM.com.)
Posted October 11, 2017

The NICE Satmetrix solution is a fully-integrated, self-service, analytics-driven voice of the customer offering. (Featured on DestinationCRM.com.)
Posted October 11, 2017

Viseo BotMaker is an open-source platform for building chatbots and voice assistants.
Posted October 11, 2017

ConnexiCore will introduce Enacomm's Virtual Personal Assistant and intelligent IVR technology to its financial services clients.
Posted October 11, 2017

Helpshift Web Chat includes an army of pre-configured chatbots for a number of customer support functions.
Posted October 05, 2017

The latest NICE Workforce Management solution leverages artificial intelligence to improve forecasting and usability.
Posted October 05, 2017

Agent.ai is offering its email, web, messaging, and in-app agent tools for fre, to accelerate the transition from traditional systems to AI-assisted support.
Posted October 05, 2017

Semafone's contact center solutions comply with the latest version of the Payment Card Industry standards for data protection.
Posted October 04, 2017

8x8's new suite of products unifies communications, collaboration and contact center solutions with analytics.
Posted October 04, 2017

Calabrio's new enterprise platform features additional business intelligence tools.
Posted October 04, 2017
Pages
12345678910111213141516171819202122232425
262728293031
32
333435363738394041424344454647484950
51525354555657585960