Playvox Acquires Agyle Time

Playvox, a provider of contact center agent optimization solutions, has acquired Agyle Time, a provider of workforce management (WFM) software for contact centers. Financial terms of the deal were not disclosed, but the deal was made possible with a $25 million investment from Five Elms Capital.

Agyle Time's cloud-native solution enables contact centers to forecast, schedule, and monitor their workforces in real-time. Combined with the Playvox agent optimization suite, customers now have access to a cloud-native, digital-first workforce optimization (WFO) platform.

"Agyle Time fills a critical need in contact centers to efficiently schedule the right skills across all engagement channels to provide exceptional customer experiences with a quickly deployable cloud-native, digital-first workforce management (WFM) solution," said Seb Wortley, CEO and co-founder of Agyle Time, in a statement. "Joining Playvox was a strategic decision because it enables us to expand our solution and grow with a partner that shares our values, culture, and vision."

"2020 was a great year highlighted by our Agyle Time and Trainbox acquisitions and continued support by Five Elms Capital," said Oscar Giraldo, founder and CEO of Playvox, in a statement. "With this cash infusion, Playvox will expand the expertise within all functions of our operations, including product development, engineering, sales, customer success, and marketing, to accelerate go-to-market activities in the global workforce optimization market."