Medallia's contact center insights platform, Medallia Speech , has achieved Federal Risk and Authorization Management Program (FedRAMP) certification as part of Medallia's GovCloud platform.
"Achieving FedRAMP authorization for Medallia Speech is another important milestone that expands our ability to further serve the public sector with our leading contact center solutions to enhance the citizen experience," said Brian Michael, head of public sector for Medallia, in a statement.
FedRAMP provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services.
In addition, Medallia Speech was found to comply with the Health Information Portability and Accountability Act (HIPAA) and is now available in 20 languages and dialects across North America, Asia Pacific, Europe, the Middle East, Africa, and Latin America.