Uniphore, a conversational service automation provider, is partnering with Tech Mahindra, a provider of digital transformation, consulting, and business re-engineering services and solutions, offering joint customers access to both Uniphore's CSA platform and Tech Mahindra's data and analytics expertise across multiple industries and verticals.
"By joining forces with one of the world's largest [business process outsourcers], we're able not only expand our reach, but also leverage the innovations Tech Mahindra's team have developed as a result of their unique expertise. We are looking forward to a long and successful relationship," said Umesh Sachdev, CEO and co-founder of Uniphore, in a statement.
This partnership will also bring the following capabilities to joint customers:
- Real-time alerts and automated call summarization as part of the after-call work process by combining artificial intelligence and natural language processing;
- Personalized insights for each consumer;
- Advanced biometrics that ensure the correct agents are logging in and protect the personal data of all involved.
"As Uniphore continues to grow, we want to empower a global business transformation in customer experience. Forming a strategic partnership with Tech Mahindra was an obvious step toward accomplishing this goal," said Jafar Syed, chief growth officer at Uniphore, in a statement. "Their vast global presence, experience in key vertical markets, and expertise in data and analytics, coupled with Uniphore's unique CSA technology, will ultimately drive innovations that position businesses not just for todays world, but for the future."