TeamViewer Acquires Xaleon

TeamViewer, a provider of remote connectivity solutions and workplace digitization technology, has acquired Xaleon, an Austrian start-up that provides customer engagement software. Financial terms of the deal were not disclosed.

Xaleon's core product is a co-browsing technology that enables screensharing in web sessions without installation and transfer of user data. Its software suite includes capabilities like chatbots, live chat, video chat, electronic signature, and integrations with all major customer service and ticketing systems.

TeamViewer recently integrated Xaleon's technology in its own enterprise connectivity solution, TeamViewer Tensor.

"Xaleon is a great addition to our existing product portfolio. After the acquisition of Ubimax last year, we support companies in digitizing their industrial processes using our combined IoT, augmented reality, and frontline solutions. Now we invest in the customer engagement space as we see an increased need for remote customer interactions replacing physical sales and customer services processes as an important part of the value chain in all industries," said Oliver Steil, TeamViewer's CEO, in a statement. "We are extremely happy to welcome the highly talented founders of Xaleon and their entire team to the TeamViewer family and are looking forward to strategically develop their customer engagement suite together inside TeamViewer."

"We are very excited to join TeamViewer and feel already part of the team as we share the same passion and mindset," said Markus Wagner, Xaleon's CEO, in a statement. "With TeamViewer's huge global customer base and a joint go-to-market approach, we will be able to further leverage our product and enable companies of all sizes to optimize sales and service processes, boost productivity, increase customer satisfaction, reduce churn rates, and enhance the overall quality of customer interaction."