Instant CSAT allows organizations to gauge customer satisfaction instantly and non-intrusively.
Posted August 08, 2018
Q-Suite's new Service Management Panel lets cloud contact centers benefit from allocation of services on multiple servers.
Posted August 08, 2018
QGate's latest version of intelli-CTi for Microsoft Dynamics 365 offers compatibility with Dynamics 365, Version 9, and Unified Service Desk, Version 3.3. (Featured on DestinationCRM.com.)
Posted August 03, 2018
The Cisco ecosystem has added workforce optimization provider ZOOM International to its contact center portfolio.
Posted August 02, 2018
Lithium expands its global suite of messaging provider integrations with the addition of WhatsApp Business
Posted August 01, 2018
New solution empowers businesses using Clarabridge CX Social to connect with customers quickly.
Posted August 01, 2018
Limited access integration enables seamless and scalable customer service between businesses and their customers directly on WhatsApp.
Posted August 01, 2018
Nexmo will support WhatsApp's new chat application with a simple API.
Posted August 01, 2018
With the acquisition of YipTel, Broadvoice expands into the contact center space.
Posted August 01, 2018
GenVoicehas launched a true cloud-based business phone system
Posted August 01, 2018
NLP2X recognizes customer intents and converts them into database commands.
Posted August 01, 2018
The partnership between Five9 and Fuze combines contact center and unified communications functionality. (Featured on DestinationCRM.com.)
Posted July 27, 2018
VoiSentry lets companies add voice authentication to any business application.
Posted July 26, 2018
USAN's solution lets users connect Google's Dialogflow Enterprise Edition to existing corporate telephony networks leveraging Google Cloud Platform and Kubernetes.
Posted July 25, 2018
NICE COMPASS Discovery accelerates investigations and automates manual processes around large volumes of financial voice communications.
Posted July 25, 2018
Plum Voice is now listed in Visa's Global Registry of Service Providers
Posted July 25, 2018
Zendesk's integration with Mixpanel brings user analytics to support agents. (Featured on DestinationCRM.com.)
Posted July 24, 2018
EvolveIP is acquiring the cloud-based unified communications provider to expand its presence in the Midwest.
Posted July 23, 2018
Ozonetel's KooKoo omnichannel widget combines voice calls with chat.
Posted July 23, 2018
Chatbox Instant Apps facilitate the dynamic exchange of rich, structured data within messaging streams.
Posted July 18, 2018
Guru's latest release helps customer support, customer success, and sales teams find the information they need more quickly. (Featured on DestinationCRM.com.)
Posted July 17, 2018
Smartsheet Accelerator for Professional Services helps customer service professionals onboard customers and start relationships with them. (Featured on DestinationCRM.com.)
Posted July 17, 2018
Brand Embassy and Talkdesk form partnership to provide an omnichannel platform for customer service.
Posted July 11, 2018
The SignNow integration for ServiceNow establishes a complete e-signature toolset for document processing, client onboarding, online operations, and IT orchestration.
Posted July 11, 2018
Noble has expanded its intellectual property portfolio for its innovations in customer contact solutions.
Posted July 11, 2018
The acquisition fuels AnswerNet's growth in customer engagement and contact center solutions.
Posted July 09, 2018
Zappix's latest partnership is focused on growing the visual IVR marketplace internationally.
Posted July 05, 2018
noHold's Module 1000 helps companies with thousands of products quickly develop virtual assistants to support them all.
Posted June 29, 2018
Talkdesk users can now run CSI's Virtual Observer workforce optimization within their cloud-based contact centers.
Posted June 28, 2018
ClearTouch offers cloud-based, omnichannel contact center solutions in the healthcare, automotive, and retail industries.
Posted June 26, 2018
Freshworks 360 is a bundled suite of Freshworks' sales, marketing, and customer service applications. (Featured on DestinationCRM.com.)
Posted June 26, 2018
Bright Pattern's integration with SAML 2.0 provides third-party single sign-on functionality for contact center software. (Featured on DestinationCRM.com.)
Posted June 26, 2018
Enhanced tools include split recording, text-to-speech, onAnswer, and WebRTC.
Posted June 20, 2018
Eureka Starter puts speech analytics within reach for organizations uUsing Amazon Connect.
Posted June 20, 2018
Serenova's native, cloud-based Quality Management Solution provides call recording, screen recording, and quality assurance to contact centers.
Posted June 20, 2018
CFI Group's latest Government Contact Center Satisfaction Index remains unchanged, still lagging the private sector.
Posted June 20, 2018
Bright Pattern has opened points of presence in the U.K. and Ireland.
Posted June 20, 2018
Click2Coach 12.1 uses speech analytics to help contact center managers identify problems that can be addressed with agent coaching.
Posted June 20, 2018
Vonage CX Cloud includes real-time sentiment analysis and enhanced self-service with chatbots and visual IVRs powered by Nexmo. (Featured on DestinationCRM.com.)
Posted June 19, 2018
AgilOne's new 360 Profile for Customer Service provides real-time comprehensive customer-level insights to customer-facing teams.
Posted June 19, 2018
Avaya's contact center and unified communications technologies and services are now available through Telarus with Avaya Master Agent Program.
Posted June 19, 2018
New interaction analytics modules provide end-to-end customer intelligence using CallMiner's scalable Eureka platform engine.
Posted June 19, 2018
Integration of NICE Trading Recording Solution and IBM Cloud Object Storage allows secure storage of growing volumes of communications required for regulatory compliance. (Featured on DestinationCRM.com.)
Posted June 19, 2018
Avaya introduced new tools to improve the customer experience, boost operational and employee effectiveness, and helps companies address GDPR requirements.
Posted June 18, 2018
The collaboration will offer access to artificial intelligence-powered virtual solutions for chatbots.
Posted June 15, 2018
Chat business providing live website chat assistance to residential home service customers can now field Facebook and Google Messenger inquiries.
Posted June 15, 2018
By acquiring Intelenet, Teleperformance is strengthening its added-value Specialized Services business.
Posted June 15, 2018
HireIQ and Genesys together launch an AI-driven call center recruitment solution.
Posted June 13, 2018
Conversation.one's platform helps banks and credit unions build conversational interfaces for customer interactions.
Posted June 13, 2018
AnswerNet and Connect Direct are bringing customer service solutions and jobs to deaf and hard-of-hearing people.
Posted June 12, 2018