Avaya Partners with IBM to Accelerate Hybrid Cloud Strategy

Avaya is adopting hybrid cloud solutions from IBM to help expand its Avaya ReadyNow private cloud unified communications and contact center offerings internationally and accelerate modernization.

As part of this partnership, Avaya will be able to take advantage of IBM Watson APIs to accelerate decision making and infuse artificial intelligence into its customer support function. Avaya is also expanding the availability of its Avaya ReadyNow private cloud offerings by working with IBM to implement a hybrid cloud strategy, tapping into advanced technologies like artificial intelligence, and benefitting from the scale and performance of IBM's global footprint of cloud data centers.

"Companies today need to be able to deliver the best experiences for their customers while improving efficiency and business performance," said Chris McGugan, senior vice president of solutions and technology at Avaya, in a statement. "Together, IBM and Avaya plan to deliver one of the most complete contact center solutions on the market, featuring Avaya's best-of-breed software and infrastructure with IBM's leadership in hybrid cloud, consulting, and implementation services. We are excited to collaborate with IBM as part of our hybrid multicloud strategy to provide customers with experiences that matter at cloud speed. Additionally, the combination of Avaya and IBM Watson APIs will help make businesses work smarter, and I am pleased to form this strategic alliance."

"Our clients are embracing hybrid cloud strategies in order to modernize their businesses and drive innovation, while maintaining high security standards," said Denis Kennelly, general manager of cloud integration at IBM, in a statement. "By working with Avaya to integrate this hybrid cloud approach, we can help them enhance their performance and security for clients while accelerating access to higher value services that can help differentiate their offerings and drive customer loyalty."