Blended platform can be integrated with Salesforce, SugarCRM, Infusionsoft and Zendesk.
Posted September 08, 2014
Acquisition of Genesys integrator will better serve customers in APAC region.
Posted September 04, 2014
Solution is aimed at contact centers that want to migrate from legacy voice-only call center solutions.
Posted September 04, 2014
Solution enables Web site owners to contextualize visitor browsing sessions with the feedback.
Posted September 03, 2014
Powered by Voci, Clarabridge extends voice of the customer capabilities.
Posted September 03, 2014
WFO and analytics solutions to be integrated by premier technology solutions provider.
Posted September 03, 2014
Company also unveils speech analytics results assurance program.
Posted September 03, 2014
New feature sizes a contact center agent's window to exactly match the customer's.
Posted August 29, 2014
Due to high competition, companies are seeking out quicker upgrades, tightly integrated solutions.
Posted August 27, 2014
Voxbone eliminates the need for a traditional set up of self-owned hardware and software.
Posted August 27, 2014
Choose your words wisely when communicating with customers.
Posted August 26, 2014
New partnership supports 3CLogic's strategic initiative to offer complementary cloud-based contact center solutions.
Posted August 26, 2014
Version 7.3 provides proactive outreach compliance capabilities and tighter integration with Aspect's social media interaction solution.
Posted August 26, 2014
Agreement marks another major step in Avaya's transformation to a software and services company.
Posted August 26, 2014
Drag-and-drop capabilities that allow users to personalize their workspace with different social modules.
Posted August 25, 2014
Purchase to provide service functionality to Infor CloudSuite, the first group of industry-specific application suites available on Amazon Web Services.
Posted August 19, 2014
Includes enhanced call recording capabilities for Avaya, Cisco and Genesys.
Posted August 19, 2014
Service provides customers with call analysis to see actionable reporting on phone calls.
Posted August 19, 2014
T-Systems will host full suite of Avaya Aura contact center software at its data center in Germany.
Posted August 19, 2014
Company plans to expand SaaS platform to stay ahead of high volume of customer feedback and customer information within business and social media.
Posted August 18, 2014
Advanced security features enables recording and storage of encrypted IP telephony conversations.
Posted August 18, 2014
Real-time analytics predicts why consumers call into IVRs based on use of other channels and device activities.
Posted August 18, 2014
Represents a huge opportunity for companies to serve customers through their preferred channel.
Posted August 15, 2014
New features include open-time personalization and Web behavior-based targeting.
Posted August 14, 2014
Solution offers sharing of visual information and secures data during phone calls.
Posted August 14, 2014
Solution provides customer service and marketing automation.
Posted August 14, 2014
Solution architected as a full SaaS solution with no need for any on-premise support.
Posted August 13, 2014
Solution can embed links into SMS and email messages to track audience click behavior.
Posted August 12, 2014
Upgrades include enhanced ACD and improved automated reporting for scheduled callbacks.
Posted August 12, 2014
Joint initiative also offers existing Avaya customers a hybrid model with managed migration to help them evolve from on-site to cloud based services
Posted August 12, 2014
Argentinean and Chilean markets to see a spurt in demand, while Brazil forecasted to have slower growth.
Posted August 08, 2014
Version 6.0 release includes a beta version of Badgeville Analytics that uses big data to provide user behavior and engagement information.
Posted August 08, 2014
Embedded video support delivers more value to customers and agents beyond text support articles.
Posted August 06, 2014
Solution automatically triggers content and offers based on customer behaviors.
Posted August 06, 2014
Solution features call recording, quality management, speech, desktop, text analytics and more.
Posted August 06, 2014
Solution eliminates contact center infrastructure, and complex and expensive telephony systems.
Posted August 06, 2014
Solution allows customer feedback to be captured via mobile devices, both online and offline.
Posted August 06, 2014
Dell solution lets Genesys extends its NetSuite platform.
Posted August 05, 2014
Contact center and dialer software integrated with upgraded CallScripter application offers increased agent productivity and enhanced compliance.
Posted August 05, 2014
Features over a hundred enhancements and new features including contextual promotions and advanced cross-selling capabilities.
Posted August 05, 2014
Offering helps companies expand multichannel commerce efforts in the cloud.
Posted August 01, 2014
China Mobile Jiangsu Branch replaces phone menu trees with a conversational speech interface.
Posted August 01, 2014
Release also includes revamped version of SpeechStorm Mobile eXperience for iPhone and Android.
Posted July 31, 2014
Enables managers to understand volume, trends and key customer service metrics.
Posted July 30, 2014
Application offers improved search criteria and performance for call center clips.
Posted July 30, 2014
Solution tracks email opens and saves emails to CRM from iPhones.
Posted July 30, 2014
Joint solution offers omnichannel capabilities for contact centers.
Posted July 30, 2014
Solution captures, connects and analyzes data across touch points and systems.
Posted July 29, 2014
Solution drives relevant alerts and information to collector and supervisor desktops within the contact center.
Posted July 29, 2014
Solution delivers an integrated feedback system that provides visibility into customer feedback and sentiment across both support and sales departments.
Posted July 29, 2014