Voximplant, a cloud communication platform-as-a-service (CPaaS) provider, today introduced an updated version of Smartcalls, now known as Voximplant Kit. This no-code, artificial intelligence (AI)-powered solution helps companies build scalable outbound and inbound call campaigns leveraging interactive voice response (IVR) and virtual agent capabilities.
"Voximplant Kit is a sophisticated, out-of-the-box solution for businesses looking to modernize and optimize their customer communications without having to train specialized staff and allocate large budgets," said Alexey Aylarov, CEO of Voximplant, in a statement. "Businesses need better ways to interact with their audiences in a way that was approachable to management, delightful to customers, and painless to deploy. To achieve these goals, we reimagined how communications solutions are built while making our best-of-breed capabilities intuitive to access via a visual builder."
Voximplant Kit's speech synthesis supports 120 voice options, including voices powered by Google WaveNet. Voximplant also enables real-time voice translations for more than 80 languages and interfaces with Google’s Dialogflow for adding virtual, bot-based agents.
Voximplant improved and better integrated the solution with its extensive communications capabilities. The latest release features the following:
- User interface improvements designed to speed flow creation for non-developers;
- Step-by-step guides for building a variety of automated call campaigns;
- New outbound campaign management setup and management features;
- Expanded number of AI speech synthesis and speech recognition options; and
- A real-time visual test mode for debugging and troubleshooting.