NovelVox Adds 35 Application Integrations

NovelVox, a contact center solutions provider, has added 30 integrations. Its Universal Connector now offers more than 70 third-party application integrations ranging from CRM, ticketing, EMR/EHR, banking applications, and legacy systems to internal databases. The contact center software can be integrated with any application having an open API. This integration is for Cisco, Avaya, Genesys, and Five9 contact center solutions.

In addition to generic integration, NovelVox offers industry-specific integrations for thick client software, including healthcare, banking, and more. It enables an agent to see all relevant details on the screen even before the call is answered.

NovelVox integration is for both the agent desktop and CTI connector, where the former fetches information from third-party applications with open API and the latter embeds call controls in third-party applications.

"We are keen on offering solutions that create an exceptional customer experience and enhance agent performance. The addition of 35 new integrations is another step in this direction," said Amit Gandhi, NovelVox's CEO, in a statement. "The integrations offered by NovelVox will be applicable to all its products, ranging from agent desktops to wallboards to mobile apps. We offer integration solutions for basic CRMs such as Salesforce, Microsoft Dynamics, and ServiceNow to complex software such as Epic, Symittar, Fiserv, and more."