TCN unveils new features to its contact center solution offering an easier and more streamlined approach to compliance.
Posted May 01, 2019
Advanced, AI-powered technology enables companies to listen to, analyze, and engage with consumers on every channel.
Posted April 30, 2019
LivePerson Conversation Builder is collaborative AI technology empowering all staff to assist with bot building. (Featured on DestinaationCRM.com.)
Posted April 29, 2019
AudioCodes One Voice Operations Center (OVOC) joins the AudioCodes Mediant VE SBC on Microsoft Azure marketplace.
Posted April 29, 2019
Verint's Anomaly Detection offers machine learning capabilities to identify customer pain points and outliers in CX Dcustomer experience data. (Featured on DestinationCRM.com.)
Posted April 29, 2019
ServiceMax Remote Triage helps reduce truck rolls and parts consumption for field service.
Posted April 24, 2019
8x8's Flex Program helps companies move their communications systems to the cloud.
Posted April 24, 2019
Ubiquity Global Services is opening a 300-seat contact center in Hanover Township, Pa.
Posted April 23, 2019
Trimble's mobile augmented reality tool connects remote experts with technicians in the field. (Featured on DestinationCRM.com.)
Posted April 23, 2019
King TeleServices' operations will become part of Continuum Global Solutions.
Posted April 23, 2019
Verint AI Blueprint is designed to help companies launch conversational artificial intelligence solutions through a combination of consulting and technology. (Featured on SpeechTechMag.com.)
Posted April 17, 2019
RingCentral's deal with PCM expands cloud communications solutions for enterprises.
Posted April 17, 2019
Transcosmos has added emotion analysis to its speech recognition product for contact centers. (Featured on DestinationCRM.com.)
Posted April 16, 2019
The WhatsApp Business API is added to Freshworks Omniroute to bring online support to messaging users. (Featured on DestinationCRM.com.)
Posted April 16, 2019
VoIPstudio's Google Chrome extension integrates rich softphone features directly into the browser.
Posted April 12, 2019
Zappix is leveraging its on-demand customer service and automation technology to provide self-service capabilities for monetization by business process outsourcing partners.
Posted April 11, 2019
Genesys PureEngage, PureConnect, and PureCloud platforms are being integrated with Google Cloud Contact Center AI.
Posted April 11, 2019
Avaya IX Devices add support for SignalWire and Netsapiens software.
Posted April 10, 2019
Mitel's portfolio further leverages the Google Cloud Platform as well as advanced artificial intelligence and analytics capabilities.
Posted April 10, 2019
Technical support provider teleNetwork changes its name to OneSupport to better reflect what it does. (Featured on DestinationCRM.com.)
Posted April 09, 2019
Talkdesk's partnership with Mitel has resulted in the launch of the MiCloud Connect CX cloud contact center solution. (Featured on DestinationCRM.com.)
Posted April 09, 2019
CallTower's latest addition to the CT Cloud Voice Suite improves call handling and user productivity with key integrations.
Posted April 08, 2019
Strategic partnership will automate some of CGS's contact center outsourcing businesses.
Posted April 03, 2019
Bold360 now includes the latest in real-time contact center agent collaboration tools.
Posted April 03, 2019
The acquisition adds speech analytics and natural language technology to Evolve IP's cloud communications services.
Posted April 03, 2019
The Hammer Cloud Platform offers functional, regression, systems integration, performance, and customer experience testing within contact center environments and enterprise networks.
Posted April 03, 2019
Avaya is adding Nuance's AI-based conversational technologies to its Avaya IX Contact Center.
Posted April 02, 2019
Customer Assist lets companies automate chat and web support functions.
Posted April 02, 2019
Blue Panda's customer engagement platform now integrates with Microsoft Azure to improve the customer experience with artificial intelligence.
Posted March 27, 2019
UCx Contact Center delivers advanced features like customizable call routing, automatic call-backs, built-in call recording, and dynamic reporting.
Posted March 27, 2019
UJET has added text, chat, and feedback capabilities to streamline agent performance.
Posted March 27, 2019
The partnerships enhance the compliance infrastructure for financial firms' contact center and customer support operations. (Featured on DestinationCRM.com.)
Posted March 26, 2019
CXone Packages add voice, intelligent routing for Salesforce digital channels, embedded workforce optimization, and speech/text analytics.
Posted March 21, 2019
AXS incorporates new metrics into traditional efficiency and effectiveness measures.
Posted March 20, 2019
Updates provide greater flexibility in how the contact center platform can be used.
Posted March 20, 2019
Vonage's new API services transform the unified communications and contact center experience with customizable capabilities.
Posted March 19, 2019
Talkdesk Workforce Management, powered by Talkdesk iQ, adds artificial intelligence to contact center staff management.
Posted March 19, 2019
Calabrio has released its latest analytics-fueled customer experience intelligence suite.
Posted March 19, 2019
Avaya's expanded integration enables greater use of artificial intelligence.
Posted March 19, 2019
8x8 Quality Management and Speech Analytics now span all voice communications inside and outside the contact center.
Posted March 19, 2019
Communications provider Voxbone has expanded its platform to deliver communications for business end users.
Posted March 19, 2019
Thrio will use VI's SIP trunking to fuel its contact center suite.
Posted March 19, 2019
Edify's configurable communications platform reaches beyond channels and across teams,
Posted March 19, 2019
CallMiner Visualize powered by Tableau adds graphical impact to speech analytics insights.
Posted March 18, 2019
The Showroom allows channel partners to resell white-labeled CPaaS apps and services, and developers to monetize the communications services they build.
Posted March 15, 2019
Next-generation bots can respond to contextual customer questions and provide intelligent conversational capabilities. (Featured on DestinationCRM.com.
Posted March 15, 2019
RingCentral Persist maintains services in the event of an internet outage at customer locations.
Posted March 13, 2019
Solution enables those in customer-facing roles to derive actionable insights via conversational, AI-based analytics features. (Featured on SpeechTechMag.com.)
Posted March 12, 2019
Inference Studio 6.0 supports Google Dialogflow NLP and IBM Watson Tone Analyzer. (Featured on DestinationCRM.com.)
Posted March 12, 2019
TouchPoint One's new games include A-GAME Hoops and A-GAME Tiki Beach.
Posted March 07, 2019