Intelisys, a distributor of telecommunications network and cloud services, is adding Bright Pattern Contact Center to its portfolio to help customers with digital transformation, omnichannel conversations, omnichannel quality management, and artificial intelligence implementation.
Bright Pattern functionality includes omnichannel capabilities, quality assurance, agent assistance, conversational interactive voice response and bots on phone and digital channels, and personalization using CRM data.
"Intelisys is the largest, most respected cloud service partner community in the world, and we are honored to be in their portfolio of organizations looking to implement the most innovative contact center software solutions for the most innovative companies in the world," said Michael McCloskey, CEO of Bright Pattern, in a statement. "Intelisys only works with companies who are recognized for their industry leadership and innovative technology solutions, and we are honored to be a value-added sales partner solution provider."