CCT Solutions, a software provider and system integrator for contact center solutions, and Journey, a digital identity company, have signed a reseller agreement that will allow CCT to integrate Journey's verification and authentication solution into its ContactPro omnichannel suite and market it as the Identity module.
Last month, Journey launched its Trusted Identity Platform for verifying customer identity using a Zero Knowledge network-based approach that solves for privacy, security, and customer experience simultaneously. The new platform builds on an ecosystem of partners in identity and payment, document verification, and multifactor biometrics. The patent-pending Zero Knowledge network architecture individually encrypts customer information, verifying information but never actually showing personal data to agents.
"Authentication and verification have become crucial parts in the service equation. Customers want the process to be secure, yet hassle-free and quick," said Uwe Kreuter, managing director of CCT, in a statement. "And this is exactly where the Journey Identity Platform and its holistic approach comes in, which protects customer information and rapidly verifies customers across channels, thereby also creating superior customer service experiences. Since trust goes both ways, the platform also enables authenticating the agent who reaches out, so that the customer can be sure that they really do represent the company they say they do, which is the prerequisite for customer engagement. We see enormous benefits for enterprise customers across all industries, not only in terms of successful fraud prevention but also with regards to cost-savings and strengthened customer relations. We are excited to enhance the value offering of ContactPro by integrating Identity."
"Many of our executive members who have vast experience in the contact center arena have already worked successfully with CCT in the past, and we hold them in high regard. We are pleased to have this reseller partnership in place as we launch Journey's identity solution globally. With CCT being at home in both the U.S. and Europe, we are confident that this will also help to rapidly increase our footprint in those regions," said Brett Shockley, CEO of Journey, in a statement.
CCT is an architect and systems integrator for omnichannel contact center projects. Its portfolio includes strategy and technology consulting as well as implementation and support of complete cloud-based contact center and unified communications solutions.