CrowdCare's multichannel enterprise bot solution is now available in Spanish, English, and French, with more languages on the way.
Posted November 15, 2016
Research and Markets sees contact center automation driving the market toward 10.6 percent annual growth.
Posted November 09, 2016
MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021.
Posted November 07, 2016
NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface.
Posted November 07, 2016
Access One has added the Enhanced Cloud Contact Center solution to its communication services portfolio.
Posted November 07, 2016
New customer experience management solutions help insurers meet members' increasing expectations.
Posted November 03, 2016
Neustar Fraud Detection provides a single view of identity for risk, fraud, compliance, and customer acquisition.
Posted November 03, 2016
eLoyalty's newest solutions offer enterprise-class cloud technologies for midsized businesses.
Posted November 02, 2016
Spanish company expands Enghouse's contact center presence into new markets.
Posted November 02, 2016
Arrow Systems Integration signs Gold Partner agreement to offer Interactive Intelligence PureCloud Engage customer engagement solution.
Posted November 02, 2016
Watson Virtual Agent allows businesses to build and deploy conversational agents.
Posted October 27, 2016
Third-party security audit confirms PureCloud Engage transmits and stores sensitive data securely according to HIPAA regulations
Posted October 27, 2016
Additions include new transfer options and three new cloud file sharing integrations.
Posted October 26, 2016
NuBot Ping is a monitoring solution for contact centers and telephone systems.
Posted October 25, 2016
Altitude has partnered with HigherGround to develop a complete recording solution for contact centers.
Posted October 25, 2016
TeleVoice's TelePath solution gives agents more information about callers prior to answering the phone.
Posted October 25, 2016
Parlance's speech-driven call handling solution is compatible with key Avaya team and customer engagement solutions.
Posted October 20, 2016
NICE's dedicated compliance recording platform for financial services is certified to support Microsoft's unified communications software.
Posted October 20, 2016
Freshdesk's acquisition of Chatimity strengthens its AI capabilities with chat.
Posted October 19, 2016
Refocused brand addresses major contact center gaps and the demand for a scalable, reliable cloud platform.
Posted October 19, 2016
The partnership leads to the advanced integration of WorkFlex and Verint Enterprise Workforce Management for contact centers.
Posted October 19, 2016
Numonix's Recite interaction recording solution has been certified by Microsoft for use with Skype for Business.
Posted October 19, 2016
FairPoint leverages Voice over IP to launch a new contact center offering.
Posted October 18, 2016
LiveWorld's application helps companies manage chatbots with automated connections to live agents.
Posted October 18, 2016
New integration helps companies streamline operation efficiency, increase up-sell opportunities, and improve customer satisfaction.
Posted October 18, 2016
Workstreampeople's integrated contact center and dialogue management platform can safely be used with Microsoft Skype for business.
Posted October 13, 2016
The Mediu Extensible Routing Framework allows the implementation of virtually any call flow.
Posted October 13, 2016
Calabrio ONE's new multitenant architecture modernizes contact centers viaa unified workforce optimization suite.
Posted October 12, 2016
Latest release delivers an intuitive and unified user experience across omnichannel routing and workforce optimization and adds advanced analytics.
Posted October 12, 2016
Automated Voice & Data Solutions will now offer enhanced video interactions for customer service.
Posted October 11, 2016
Custom Fields lets users add fields into routing, reporting and Salesforce work flows.
Posted October 10, 2016
Voxox Cloud Phone adds complimentary two-way business texting across the U.S. and Canada.
Posted October 06, 2016
Jacada's Visual IVR solution is now available for customer demonstrations using the Cisco dCloud demonstration platform.
Posted October 05, 2016
Fenero Flow is a cloud-based workflow and call scripting tool for call centers.
Posted October 05, 2016
inContact unveils newest release of Agent for Salesforce on the Salesforce AppExchange.
Posted October 04, 2016
Five9's Salesforce integration delivers agent empowerment with omnichannel and advanced analytics.
Posted October 04, 2016
The latest Sparkcentral updates deliver features to power messaging, bots, and other automation.
Posted September 30, 2016
Cloud-based contact center technology provider VCC Live integrates with Zapier to facilitate communications between business systems.
Posted September 30, 2016
NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world.
Posted September 29, 2016
Intelecom has selected Genband's Web RTC gateway to enhance its Contact Centre solution with embedded real-time communications capabilities.
Posted September 29, 2016
Agent Call Recording helps businesses test for the existence and quality of call recordings in their databases.
Posted September 29, 2016
The latest version of Unify's collaboration and communications software has features just for midsized businesses.
Posted September 27, 2016
Bright Pattern's latest release includes local presence and region-aware routing.
Posted September 27, 2016
AudioCodes' CloudBond 365 and SmartTAP recording solutions have been tested and validated with AVST's CX-E suite for Microsoft Skype for Business.
Posted September 26, 2016
The new call-handling interface is accessible directly from Microsoft Office 365 and harnesses the full breadth of Skype for Business unified communications and collaboration.
Posted September 26, 2016
Clarity Connect's cloud contact center solution automatically plugs into Microsoft business applications.
Posted September 22, 2016
The Genesys Customer Experience Platform is certified for Skype for Business.
Posted September 21, 2016
The partnership between WFMSG and OnviSource brings together the Persona and Community WFM solutions.
Posted September 20, 2016
Conversational's partnership with Net2Phone seeks to strengthen its nirtual receptionist and answering service infrastructure
Posted September 19, 2016
3CLogic's cloud communications as a service offers clients superior consumer data protection with PCI-DSS compliant platform.
Posted September 15, 2016