RiverStar Joins NICE inContact DEVone Program

RiverStar, provider of a unified agent desktop, has joined the NICE inContact DEVone developer program and has an agent desktop product available on CXexchange marketplace, NICE inContact's technology ecosystem of vendors whose products integrate with the CXone cloud customer experience platform.

RiverStar's Unified Agent Desktop extends NICE's My Agent eXperience (MAX) agent interface on CXone with a unified desktop workflow experience. Unified Agent Desktop integrates with NICE inContact CXone and existing business systems, creating a single agent workspace and providing agents with all the information they need in one central view.

NICE inContact customers will benefit from RiverStar Unified Agent Desktop by enabling the following:

  • Customized process workflows and custom call scripts;
  • Personalized customer interactions with integration into enterprise systems and interaction history to pull relevant customer or situational information; and
  • Seamless call management directly from agents' desktops.

"RiverStar is excited for this partnership with NICE inContact and being part of CXexchange," said Bob Fike, RiverStar's CEO, in a statement. "This integration with CXone will truly help create a more efficient contact center environment that results in a more positive experience for both customers and agents, personalizing customer experiences, providing better answers, and increasing customer retention."

"NICE inContact tranforms one-on-one customer experiences with our cloud contact center solutions," said Paul Jarman, CEO of inContact, in a statement. "The integration of the RiverStar agent desktop with CXone creates a clearer path to a more positive customer experience. We welcome RiverStar as part of the CXexchange marketplace."