Dizzion, a virtual desktop and cloud solutions provider, has joined the NICE inContact DEVone development program and provides virtual desktops on CXexchange, a marketplace of products that integrate with NICE inContact's CXone cloud customer experience platform.
Through this partnership, NICE inContact customers will gain the following:
- Application and data access for remote agents and bring-your-own-device programs;
- Enhanced security by keeping sensitive data off vulnerable endpoints; and
- Scaling to meet seasonal demand.
Dizzion's cloud desktops are ideal for contact centers, remote working environments, distributed workforces, and organizations with stringent security and compliance requirements.
"Dizzion is excited for this partnership with NICE and inContact and being part of CXexchange," said Steve Prather, CEO of Dizzion, in a statement. "Our technology helps customers more easily access their business-critical applications without compromising security and is now integrated with CXone."
"Cloud applications can make contact center operations a lot easier to maintain and innovate," said Paul Jarman, CEO of NICE inContact, in a statement. "Offering a desktop-as-a-service capability on CXone provides inContact users with a seamless virtual desktop environment. We welcome Dizzion as part of the CXexchange marketplace."