8x8 Launches 3 Virtual Office Editions



8x8, a provider of unified cloud communications, has launched 8x8 Virtual Office Editions, a suite of products that unifies cloud telephony, collaboration tools, web conferencing, contact center, and data analytics solutions.

8x8 is now offering 8x8 Virtual Office in three editions that provide business communications features with mix-and-match pricing. Business voice, auto attendant, video, SMS, chat, and web conferencing are all included and packaged in the three editions.

The three 8x8 Virtual Office Editions are the following:

  • X8 weaves together communications, collaboration, and contact center solutions. It includes inbound call handling, outbound campaign dialing, and rich reporting and analytics, an unlimited calling zone to 45 countries, and a full suite of 8x8 Virtual Office features, such as HD voice, Virtual Office Meetings, HD Video, integrations with Salesforce.com, Zendesk, and NetSuite CRM, Salesforce analytics, call recording, call quality reporting, and barge monitor whisper capabilities. It also seamlessly incorporates contact center capabilities with 8x8 ContactNow to create enhanced interaction between customers, agents, and employees.
  • X5 provides an unlimited calling zone of 32 countries, plus 8x8 Virtual Office features, such as HD voice, Virtual Office Meetings, HD Video, integrations with Salesforce.com, Zendesk, and NetSuite CRM, Salesforce analytics, and call recording.
  • X2 provides an unlimited calling zone of 14 countries and includes 8x8 Virtual Office features, such as HD voice, Virtual Office Meetings, HD Video and integrations with Salesforce.com, Zendesk, and NetSuite CRM.

"Siloed communications systems, such as telephony, team messaging, web conferencing, and contact centers, address only isolated functions and segregate valuable business data from key decision makers. This slows productivity, hampers collaboration, and impacts customer satisfaction," said Vik Verma, CEO of 8x8, in a statement. "Through our technology ownership and innovation, 8x8 unifies these disparate systems on a single cloud communications platform, ensuring companies can easily communicate, collaborate, and engage with employees and customers. In addition, businesses can now finally glean valuable insights from every interaction in real time and unleash the collective power of the entire organization at every connection."