Envision Receives U.S. Patent



Envision, a provider of contact center workforce optimization, has received a U.S. patent that covers multiple methods for recording data during customer and agent interactions.

The patent, number 9,699,312, covers Envision's agent desktop data recording client to collect and record data from computer desktops and telephones during phone or electronic interactions with customers. That technology is part of Envision's Click2Coach solutions, including the D5 soft recorder, which supports voice recording, synchronized screen capture, data analytics, workflow analysis, and speech analytics. The patent also covers certain processes that provide for algorithms that protect ongoing recording of customer interactions even when the cloud connection isn't working.

"Our D5 soft recorder has proven to be an innovative solution for customers who wish to record interactions and data locally on agent desktops or through an aggregated point with our appliance," said Rodney Kuhn, Envision's CEO, in a statement. "This patent is a reflection of the innovation going on at Envision, which results in better products for our customers, a tremendous source of pride for all of our employees."