News Briefs

Solution provides predictive intelligence to drive customer experience management programs.
Posted May 28, 2013

Verizon tops in multiple industries, Comcast makes gains but remains low.
Posted May 22, 2013

Solution provides customer service management through social channel.
Posted May 22, 2013

Solution includes natural language, voice payments and speech analytics.
Posted May 22, 2013

Purchase adds to proactive collections and payments, mobile marketing applications and customer service solutions.
Posted May 21, 2013

Solution provides access to live survey results and KPIs.
Posted May 21, 2013

Solution provides real-time actionable business intelligence to improve response rates, reduce communications costs, and increase ROI.
Posted May 10, 2013

The tool can be used to analyze text from Facebook, Twitter, customer forums and chat transcripts.
Posted May 10, 2013

Technology supports Android devices.
Posted April 30, 2013

Solution offers companies tools for increasing customer satisfaction and brand loyalty
Posted April 30, 2013

Efforts reflect changes in CEM strategy.
Posted April 23, 2013

New features include sentiment analysis and multichannel Web self-service.
Posted April 23, 2013

New offering combines text discovery and sentiment analysis with predictive analytics.
Posted April 23, 2013

Fizzback voice of the customer solution to enhance customer experience.
Posted April 10, 2013

New research evaluates the computer customer experience.
Posted April 08, 2013

The majority of consumers surveyed say service agents' perceived happiness has a direct impact on their customer experience with the brand.
Posted April 02, 2013

CME company renames itself.
Posted March 29, 2013

Survey respondents score themselves poorly.
Posted March 26, 2013

Social media monitoring has tripled in the last year.
Posted March 26, 2013

Solution provides customer insight with mobile and cloud technology.
Posted March 19, 2013

Technology includes new tools for mining and analyzing data multichannel customer interactions
Posted March 19, 2013

Survey finds that in-store experience and Web sites also factor in customer loyalty.
Posted March 14, 2013

Improving the cross-channel experience and customer analytics are top priorities.
Posted March 14, 2013

Bank also scores first in brand impact.
Posted March 14, 2013

Solution includes co-browsing and mobile chat.
Posted March 14, 2013

Solution offers device-centric Big Data customer care to the global telecommunications market.
Posted March 12, 2013

Integration of mobile retail solutions provides enhanced customer targeting.
Posted March 12, 2013

Companies collaborate to help retailers deliver positive customer experience.
Posted March 12, 2013

Smaller online retailers narrow Amazon's lead.
Posted March 12, 2013

Launches new Customer Relationship Management service solutions.
Posted March 08, 2013

Solution provides customer experience management technology.
Posted March 08, 2013

Solution allows marketers to drive cross-channel customer communications.
Posted March 08, 2013

Customer Experience Analytics added to Huawei Smartcare SEQ solution.
Posted March 08, 2013

Tool provides customer experience insight.
Posted March 08, 2013

New project management tool shares customer feedback.
Posted March 06, 2013

Soution offers new machine learning and improved predictive modeling capabilities
Posted March 06, 2013

Software tracks customer responses to monitor customer service results.
Posted March 06, 2013

Verizon customer satisfaction rises in 2012, while Sprint, AT&T and T-Mobile decline.
Posted February 28, 2013
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