News Briefs

Bank also scores first in brand impact.
Posted March 14, 2013

Solution includes co-browsing and mobile chat.
Posted March 14, 2013

Solution offers device-centric Big Data customer care to the global telecommunications market.
Posted March 12, 2013

Integration of mobile retail solutions provides enhanced customer targeting.
Posted March 12, 2013

Companies collaborate to help retailers deliver positive customer experience.
Posted March 12, 2013

Smaller online retailers narrow Amazon's lead.
Posted March 12, 2013

Launches new Customer Relationship Management service solutions.
Posted March 08, 2013

Solution provides customer experience management technology.
Posted March 08, 2013

Solution allows marketers to drive cross-channel customer communications.
Posted March 08, 2013

Customer Experience Analytics added to Huawei Smartcare SEQ solution.
Posted March 08, 2013

Tool provides customer experience insight.
Posted March 08, 2013

New project management tool shares customer feedback.
Posted March 06, 2013

Soution offers new machine learning and improved predictive modeling capabilities
Posted March 06, 2013

Software tracks customer responses to monitor customer service results.
Posted March 06, 2013

Verizon customer satisfaction rises in 2012, while Sprint, AT&T and T-Mobile decline.
Posted February 28, 2013
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